Mentor Administrator

Sickle Cell Society

Hours
17.5 hours per week

Length of contract
12 months

About the Organisation

Sickle Cell Society (SCS) seeks to reduce the marginalisation of people with regard to addressing health inequalities they face in living with Sickle Cell Disorders (SCD). We are looking to recruit an experienced Training & Development Lead to join the team and manage the delivery and development of our work in nine of London’s prisons. This project aims to improve the health outcomes for sickle cell patients through improving timely access to high-quality, expert care during their time in custody.

About the role

The Mentor Administrator will work with the mentoring team, as well as in partnership with local NHS services and local patient/family support groups, providing various administrative support tasks to ensure the delivery and smooth running of the Children and Young Adults Peer Mentoring programme. The post will be managed by the North-West and South Yorkshire Programme Manager. The post holder will have regular meetings for input and guidance to complete tasks to specified timelines. This role would suit an experienced administrator.

The aim of the Children & Young Persons’ Peer Mentoring Programme is to improve the health and wellbeing of young people (aged 10-24) with SCD through training, emotional support from mentors and peer-support, improve young people’s understanding and management of the condition, improve young people’s ability to negotiate transition from paediatric to adult services, encourage young people’s involvement in volunteering to support others with the condition and engage more with their local community.

Responsibilities

Key Responsibilities and Duties:

• To work with the Lead Mentor and Programme Manager in ensuring there is a smooth running of the service
• To report back to the Programme Manager regularly and provide him/her with necessary information
• Provide administrative support to ensure the smooth running of the programme, confirming and sending information to participants via calls and email.
• Support with the completion of mentors' DBS checks, witness and collate IDs, use an online system to process the check and keep records to monitor the status of checks through to completion.
• Update spreadsheets and databases to input key information provided by mentors and mentee applicants and any notes on relationships.
• Support with the chasing and tracking of all mandatory mentor and mentee paperwork and keep a record of communications, requests and paperwork received
• Type and format new documents and amend existing documents, where needed
• Organise a folder of resources and ideas into a coherent order
• Support with the collation of information and evaluation feedback gathered through questionnaires and surveys.
• Type up feedback and convert data into percentages and basic graphs to form draft reports
• Support the team to supervise online video conferences and help manage the admin aspects of these, where needed.

Expectations:

• Ensure regular liaison with the Lead Mentor, mentor team and Programme Manager.
• Maintain confidentiality of sensitive information.
• Uphold the highest standards of integrity and professionalism.
• To report any issues of concern relating to safeguarding and quality of care arising from the work of the post to the Programme Manager

General:

• Attend mentor team meetings, collaborate with other mentor colleagues where appropriate and contribute to the development of the mentoring programme at the society.
• Adhere to relevant policies including equal opportunities and safeguarding.
• Actively promote and support the safety and wellbeing of mentees and mentors and always comply with the Sickle Cell Society’s safeguarding policies.
• Undertake any other reasonable duties as requested by your line manager

Skills, Competencies, Experience & Attributes

Experience:

• A minimum of 2 years’ work experience, preferably in an administrative role
• Mentoring or supporting individuals in a formal or informal setting
• Experience of working on own initiative and with others
• Experience of effective partnership working with a wide range of groups, individuals, and organisations
• Knowledge of local services to signpost young people affected by SCD, where appropriate
• Managing a budget
• Experience of managing projects

Competencies:

• Shows empathy to people experiencing difficulty
• Good listening skills
• Non-judgemental about a person’s circumstance or situation
• Understanding and application of confidentiality
• Excellent IT skills and competency in MS Office applications
• Possesses Excellent oral communication and writing skills with thoroughness, accuracy, and attention to detail
• Possesses excellent time management skills and experience in prioritising effectively
• Ability to collect and analyse data

Attributes:

• Shows confidence in dealing with people and situations
• Excellent interpersonal skills
• Demonstrates a willingness to learn
• Is enthusiastic about the sickle cell cause
• Willing to work at weekends or evenings if necessary

Conditions of employment

• All applicants must have the legal right to work in the UK at the time of application. The organisation is unable to provide visa sponsorship or support with work permits for this post.

Working locations

• Home-based

How to apply

• Please complete the Application Form and Equal Opportunities Form and send it to [email protected] before the closing date
• Closing date for applications: 5th August 2026 at 12:00 pm
• Please note that we reserve the right to close the application period earlier than the stated deadline if we receive a sufficient number of suitable applications.

Interviews

• Interview date via Zoom or Microsoft Teams w/c TBD

Policies

Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with the Sickle Cell Society’s safeguarding policies, and any appointment will be subject to satisfactory references as well as a DBS.

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