All times are in BST / CEST-1
09:30 - 09:55 |
How to select a Membership / AMS / CRM technology and PartnerBen Sturt, one of the foremost advisors of associations, will provide you a critical pointers on selecting a technology and vendor. Speaker: ![]()
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10:00 - 10:55 |
RD Mobile: Always On, Always Engaged - The Power of Mobile App for AssociationsExplore how the Engagefully 365 app by RD Mobile drives member engagement, boosts retention, and delivers a year-round digital hub for members. Learn how leading organisations are leveraging Engagefully as the centerpiece of a broader digital engagement strategy to connect website, CRM, and other systems to deliver communications, content, community, and events for members. Presenter: ![]() |
11:00 - 11:55 |
ReadyIntelligence: AI recipes for associations that want more than efficiency Bad ingredients. No recipes. That's why most associations are getting AI wrong. Stop treating AI like a cost-cutter. There's a whole lot more on the menu. Great results come from knowing your ingredients. In this session Alex Skinner shows you how to identify the data and knowledge assets you already have, get them AI-ready, and start cooking up use cases that deliver far more than time savings.
Presenter: ![]() |
12:00 - 12:55 |
Civiplus: How ITS UK uses the built-in Member Portal to increase engagement and retentionDiscover how ITS UK uses the built-in CiviPlus Member Portal to create a more engaging and valuable member experience. Intelligent Transport Systems UK is the national industry association for transport technology. By providing a seamless self-service hub for accessing benefits, resources, events, and account information, ITS UK members can take greater control of their membership journey. Discover how CiviPlus helps organisations strengthen member engagement, improve retention, and enhance the member experience through its ready-to-use Member Portal. Presenter: ![]() |
13:00 - 13:45 |
Lunchtime Discussion on the Challenges and Solutions of AMs, CRM and Membership Technologies |
14:00 -14:55 |
Higherlogic: How ASAE redefined the member ecosystem, driving engagement & revenueMoving beyond transactional membership to deep, daily engagement across diverse initiatives, ASAE needed to unify volunteering, retention, and events into one cohesive system. Attend this session to find out how a centralised networking platform acted as the support system for the mission. It is not just a forum; it is the operating system for member connection. Presenter: ![]() ![]() |
15:00 - 15:55 |
ReadyMembership: Unlocking your AMS - how EAIE uses its platform to power membership conversion and a seamless conference experience for 7,000+ delegatesJackie van Doorn, Manager of Projects & Insights at the European Association for International Education (EAIE), shares how her team uses ReadyMembership's capabilities to transform how they manage one of Europe's largest annual conferences. From hyper-personalised ticketing across over 100 countries to a membership conversion mechanic that increased conference-period sign-ups by more than 300 in a single year, Jackie walks through the practical learnings between year one and year two — and what it looks like when a team starts truly leveraging their platform rather than just running it. Presenter: ![]() Jackie van DoornManager of Projects & Insights, European Association for International Education
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09:30 - 09:55 |
How to select an Events technology and/or PartnerSasha Frieze, one of the most accomplished event producers and author of The Chief Event Officer's Playbook, will provide you a critical pointers on selecting a technology and vendor that suits association conferences and events. Sasha will cover:
Speaker: ![]() Sasha FriezeManaging Director, The Business Narrative, Author, The Chief Event Officer’s Playbook |
10:00 - 10:55 |
ReadyMembership: How to free up your team from admin and deliver 80 events a yearDamian Hutt, Executive Director of the Association of Association Executives, shares how AAE transformed its events operation using ReadyMembership — moving from disconnected tools and generic delegate communications to a fully automated seminar programme and a flagship World Congress where every attendee receives a genuinely personalised experience. Damian walks through what it took to free his team from the operational overhead of running approximately 80 events a year, how AAE built from basic automation to 36 distinct delegate personalisations, and what the architecture of your event platform makes possible when it's truly integrated with your membership data.
Presenter: ![]() |
11:00 - 11:55 |
Engagefully: Event Mobile Apps That Pay Off - Real Results from Real AssociationsDiscover how the Engagefully EVENTS app by RD Mobile delivers exceptional event experiences for delegates and exhibitors/sponsors at in-person and virtual conferences, congresses, and trade shows. Learn how leading meeting planners and organisers are leveraging Engagefully’s powerful built-in lead scanning, appointment scheduling, gamification, and other tools to drive real revenue and ROI. Presenter: ![]() |
12:00 - 12:55 |
EventsAir: From Buzzword to Business Value - How AI Is Improving Association EventsAI has become one of the most talked-about topics in events — but where is it genuinely improving outcomes for associations? In this session, we’ll explore practical, proven use cases of AI in event planning and attendee engagement. From automating repetitive tasks to delivering more personalized event experiences, attendees will see how AI can support event teams while improving efficiency and member value. Joining the conversation will be MICE Concierge, an EventsAir partner working closely with associations to deliver impactful event experiences. Together, we’ll share a real-world case study highlighting how AI is being applied in practice, including successes, lessons learned, and opportunities for future innovation. Attendees will walk away with realistic ideas, practical frameworks, and a clearer understanding of where AI fits into the future of association events. Presenters: ![]() ![]() |
13:00 - 13:55 |
Floq: Beyond the Closing Remarks: Fostering 365-Day Association CommunitiesHow to transform annual event delegates into a vibrant, year-round ecosystem. This presentation explores how to bridge the gap between event days and daily association life. Using Floq by Conference Compass, we will demonstrate how to transition from a "one-off event app" mindset to a continuous community platform. Discover how to leverage white-label technology to host on-demand content, sustain networking, and deliver personalised member value 365 days a year—ensuring your association remains at the heart of your industry every single day. Presenter: ![]() |
14:00 -14:55 |
Natter: Bring people together for meaningful conversationsWith Natter, it’s easy to bring people together for meaningful conversations. You set the context with a short intro, slides, or video - then Natter pairs participants into hundreds or thousands of 1:1 discussions. Presenter: ![]() Simon ShelleyConsultant & Advisor, former Global Director of Programming, BBC Studios
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Managing Director, Chrysalis Digital
Ben has worked closely with Membership organisations for over 20 years, spanning many sub-verticals within this field, leading and supporting on digital transformations for many membership organisations.
With this wealth of experience, he launched Chrysalis Digital in 2015, drawing upon the deep understanding and unique challenges within membership organisations. Ben creates and leads digital strategy transformations, enabling membership organisations to achieve successful digital outcomes.
Chrysalis Digital specialises in providing digital transformation services for membership and NFP organisations.

VP of EMEA Growth & Partnerships, RD Mobile
Andrius Remeikis is VP of EMEA Growth & Partnerships at RD Mobile, where he helps associations and event organizers enhance member engagement through award-winning event technology solutions. With a background in SaaS, hospitality, and enterprise sales, he has a track record of driving revenue growth, building strategic partnerships, and delivering scalable solutions that amplify impact. Andrius is passionate about helping member-based organizations identify and implement the right mobile app solutions.
An award-winning, trusted & results-driven Web & Mobile partner for 300+ associations. 25+ years of expertise providing Digital Strategy, Web Design, CMS, Member & Event Apps solutions.

Co-founder and Chief Executive, Pixl8 Group
Alex is the co-founder and CEO of Pixl8 Group - a global digital technology group that has developed a suite of scalable cloud-based software designed to deliver intuitive, personalised and valuable member experiences, which includes their market-leading platform, ReadyMembership.
With a combination of his in-depth technical knowledge and years of experience in the membership sector, Alex is uniquely positioned to create solutions specifically designed to support the unique needs of membership organisations. His passion has led Pixl8 to build trusted partnerships with over 200 associations, institutes, not-for-profits, and charities. In his spare time, Alex enjoys travelling and getting onto the water, whether sailing or diving.
Pixl8 Group is a multi-award-winning digital agency that specializes in building websites, software, and digital solutions for membership organizations, associations, and charities.

Head of Sales and Marketing, CiviPlus by Compuco
Discover how ITS UK uses the built-in CiviPlus Member Portal to create a more engaging and valuable member experience. Intelligent Transport Systems UK is the national industry association for transport technology.
By providing a seamless self-service hub for accessing benefits, resources, events, and account information, ITS UK members can take greater control of their membership journey.
Discover how CiviPlus helps organisations strengthen member engagement, improve retention, and enhance the member experience through its ready-to-use Member Portal.
Compuco helps associations thrive with the all-in-one CRM CiviPlus, integrated websites, AI-powered workflows, and community engagement tools built for membership organisations.
Compuco exists to empower socially responsible organisations with the digital tools they need to build a better world.
We are a boutique team of over 50 technology professionals passionate about helping associations, membership organisations, and non-profits improve the way they work, engage their communities, and deliver impact. We partner with organisations of all sizes to create connected digital ecosystems that combine CRM, websites, member engagement, and automation tools into one seamless experience.
As one of the world’s leading CiviCRM experts, Compuco has spent more than a decade helping organisations unlock the full potential of open-source technology. This experience has led to the development of CiviPlus, an all-in-one SaaS platform designed specifically for associations and membership organisations.
CiviPlus combines the power and flexibility of CiviCRM with Compuco’s enhancements and integrates with websites, AI-powered automations, and community engagement tools to help organisations streamline operations, improve member experiences, and grow their impact.
Our platform supports the full membership journey, bringing together essential tools in one connected system, including:
Compuco delivers hand-crafted digital platforms that transform the way organisations work. Our team supports clients with implementation, data migration, consultancy, integrations and ongoing support to ensure long-term success.
Some of our clients include -
Whether organisations need a powerful CRM, a modern integrated website, stronger member engagement or smarter automated workflows, CiviPlus provides a scalable and future-ready platform built specifically for the association sector.

Senior Account Executive, Higher Logic
Danny brings over a decade of experience driving innovation and growth in the membership and association sector. He is recognised for introducing, championing, and scaling specialist technology solutions across the UK and Europe that meet the unique needs of membership organisations.
A strong advocate for empowering association teams, he is passionate about leveraging purpose-built technology to streamline processes that create more time for what truly matters: supporting and engaging members.
Revolutionising Engagement - Our powerful online community software combines the innovation of AI with human insight that drives real connection.
Higher Logic is revolutionising engagement. We combine AI with human insight to help associations build lasting relationships through personalised member experiences. Our platform connects community, marketing, learning, events, and more - powered by a centralised data warehouse that learns and adapts with every interaction. It’s how we enable smarter, more relevant engagement.
Since 2007, we’ve been the industry leader in building online communities by combining our deep expertise with a true partnership mindset to help thousands of association customers succeed.

Vice President of Sales Engineering and Enablement , Higher Logic
Serious sales skills with technical knowledge to back it up. Works best at the intersection of Business and Technology. This could mean being a technical project manager for complex business scenarios, working on the innovation team to create new products for the market, or leading all technical questions, demos, and discussions during the sales cycle.
Revolutionising Engagement - Our powerful online community software combines the innovation of AI with human insight that drives real connection.
Higher Logic is revolutionising engagement. We combine AI with human insight to help associations build lasting relationships through personalised member experiences. Our platform connects community, marketing, learning, events, and more - powered by a centralised data warehouse that learns and adapts with every interaction. It’s how we enable smarter, more relevant engagement.
Since 2007, we’ve been the industry leader in building online communities by combining our deep expertise with a true partnership mindset to help thousands of association customers succeed.

Manager of Projects & Insights, European Association for International Education
Enthusiastic, collaborative, and detail-oriented development professional with more than six years of individual, event, and corporate fundraising experience. Passionate about social justice, customer service, and creating a stronger global community. Specialties: communications, fundraising, event planning, appeals, donor stewardship and solicitation, Microsoft Office Suite, Raiser's Edge, Salesforce, French
The EAIE is the European centre for expertise, networking, and resources in the internationalisation of higher education. We are a non-profit, member-led organisation serving individuals actively involved in the internationalisation of their institutions through a combination of training, conferences, research, and knowledge acquisition and sharing.
Our mission is to advance international higher education, create positive change, and promote dynamic collaboration in Europe and beyond. The Annual EAIE Conference, the largest of its kind in Europe, attracts over 7000 participants.

Managing Director, The Business Narrative, Author, The Chief Event Officer’s Playbook
Sasha Frieze FRSA FCIM is an award-winning event strategist and consultant, who’s delivered 1,000+ events in 30+ years, and is the author of The Chief Event Officer’s Playbook – how to create transformational events.
Sasha has worked for decades with clients across associations, media owners, conference and exhibition companies, corporates, and non-profits, including: the United Nations Foundation, The Guardian, The BMJ, the Open Data Institute, the British Society for Immunology, and the Royal College of Anaesthetists.
Sasha is a Fellow of the Chartered Institute of Marketing and the Royal Society of Arts, a Trustee of the British Society for Haematology subsidiary enterprises company, and a visiting lecturer in event management at The University of Westminster.
Transforming events to align with organisational objectives - award-winning event strategy consultancy The Business Narrative crafts razor-sharp event strategies for associations and other

Executive Director, Association of Association Executives
I’m responsible for the strategy and operational management of the Association of Association Executives, with all members of the team reporting to me. With the advice of members, Advisory Panel members, and the team, I decide what new products and services to offer, and how they should be fulfilled.
:
https://www.associationexecutives.org/
:
damianhutt
:
@DamianHutt

VP of EMEA Growth & Partnerships, RD Mobile
Andrius Remeikis is VP of EMEA Growth & Partnerships at RD Mobile, where he helps associations and event organizers enhance member engagement through award-winning event technology solutions. With a background in SaaS, hospitality, and enterprise sales, he has a track record of driving revenue growth, building strategic partnerships, and delivering scalable solutions that amplify impact. Andrius is passionate about helping member-based organizations identify and implement the right mobile app solutions.
An award-winning, trusted & results-driven Web & Mobile partner for 300+ associations. 25+ years of expertise providing Digital Strategy, Web Design, CMS, Member & Event Apps solutions.

Client Services Director, MICE Concierge
Uses digital communications and customer service across all 3 event models to increase engagement and enhance the delegate experience. The know-how to manage and execute accommodation and event programmes successfully.
Lagoa is a city and municipality in the district of Faro, in the Portuguese region of the Algarve. Lagoa offers versatile venues for meetings and conferences, including hotels with specialized MICE

Regional Director, EventsAIR
As a Regional Sales Director at EventsAir, I am responsible for expanding and managing the business in EMEA. I have over 15 years of experience in event technology, working with clients from various regions, managing sales teams, and expanding into markets. I am passionate about helping event planners leverage the power of technology to create successful and profitable events, as well as support sales professionals to achieve their goals.
My core competencies include sales ream management, leadership and growth, event software consultation, account management, user training and support, and CRM tools proficiency. I have a track record of generating and closing business opportunities, managing multi-million dollar accounts, and providing innovative and effective solutions to complex events.
I also enjoy training and mentoring my team and partners on the best practices and trends in event technology. I have experience in setting high-performance sales teams with a clear path to achieve targets. My goal is to deliver value and satisfaction to every customer and stakeholder I work with.
EventsAir unifies everything you need into one comprehensive platform, so you can plan smarter, engage better, deliver with confidence, and scale effortlessly.

Senior Sales Executive, Conference Compass
Marlen is a Senior Sales Executive at Conference Compass, where she has worked closely with associations, PCOs, and event organisers for over three years to enhance attendee engagement and deliver impactful digital event experiences.
Through her work with international associations and congress organisers, Marlen has developed a strong understanding of the challenges organisations face in maintaining member engagement beyond their annual events. She is passionate about helping associations leverage technology to foster meaningful connections, extend engagement year-round, and create lasting value for their members
From registration and abstract management to a beautiful event app: Floq by Conference Compass helps associations run better events and build lasting connections between members.
:
https://www.conferencecompass.com/
:
marlen-chason-09b0b111

Consultant & Advisor, former Global Director of Programming, BBC Studios
Simon has been working with associations for over 15 years, supporting them to tell their stories through video. He was the founder and leader of the multi-award-winning Programme Partnerships at BBC Studios, developing a unique team creating extraordinary content and campaigns for organisations across the world.
He currently holds a senior executive role at Hi Impact, a fast-growing media company with a global reach. Hi Impact are creators of the COP29 Daily Show, broadcast on over 50 TV networks and FAST channels worldwide, working in partnership with LinkedIn News and YouTube to make the climate conversation accessible and relatable.
Hi Impact works with a range of partners to bring the most compelling stories to screen, stream, and broadcast them to wider audiences; doing so in a style demanded by modern, discerning viewers.
Give every member a voice. Natter runs real 1:1 conversations. Natalie, our AI agent, listens at scale. Both deliver insights in hours, not weeks.
Natter is an AI-native conversation intelligence platform that runs thousands of simultaneous, ongoing 1:1 video conversations - between employees, members, customers - to capture real voices at scale.
Natter generates and synthesizes real-time, contextual data at enterprise scale, generating business-critical insights for sales, strategy, change management, and HR leaders in hours, not weeks. The company is headquartered in New York City.
At Natter, we know that conversations beat questionnaires and frank discussions uncover more than focus groups. Our inclusive technology connects employees in video conversations, poses your questions, and analyzes the responses. All in under an hour.