Membership Support Officer

World Physiotherapy

Hours
35 hours per week

Length of contract
1 year

About the Organisation

Founded in 1951, World Physiotherapy (previously known as World Confederation for Physical Therapy - WCPT) is the sole international voice for physiotherapy, representing more than 660,000 physiotherapists worldwide through its 129 member organisations. World Physiotherapy operates as a non-profit organisation and is registered as a charity in the UK.

World Physiotherapy believes that every individual is entitled to the highest possible standard of culturally appropriate healthcare delivered in an atmosphere of trust and respect for human dignity and underpinned by sound clinical reasoning and scientific evidence. It is committed to furthering the physiotherapy profession and improving global health through:

• Encouraging high standards of physiotherapy research, education and practice
• Supporting the exchange of information between World Physiotherapy regions and member organisations
• Collaborating with national and international organisations 

About the role

The membership support officer will be one of the key points of contact for World Physiotherapy membership. The position is instrumental in assisting the smooth running of World Physiotherapy membership services and supporting the work of the membership manager, the regional executive committees, member organisations, and other staff across the full range of functions. 

You will use your experience, initiative, confidence, project and organisational skills to provide business support across the organisation and its activities. These include the membership function requirements of the organisation, project support, operational logistics, member services and education activities. This will require liaising with staff, member organisations, board/committee members, and external stakeholders.

You will love working for a growing, values-driven organisation where you can use your skills to support the organisation’s business as usual activities as well as strategic projects, working at all levels in the organisation. You thrive in a dynamic, international team where you can implement systems and processes for effective and efficient operations, as well as bring your ideas to specific projects.

Responsibilities

Operational Support:

• Liaising with member organisations, regions, specialty groups and networks as required by the membership manager and other staff.
• Technical and logistical support across all operations for any meetings and webinars.
• Work with relevant staff to ensure that activities are set up on Teamwork® (project management software) and support their ongoing management.
• Ensure the CRM (Salesforce) is updated with relevant organisational and individual contacts and interactions.
• Management of membership queries

Administrative support to the membership manager, regional executive committees and specialty groups, and those representing World Physiotherapy on defined activities or events:

• Scheduling of all regional executive committee meetings and supporting other meetings and webinars both via teleconference and face-to-face.
• Drafting forms and surveys using Microsoft Forms and SurveyMonkey
• Other project areas: work with the membership manager to carry out activity analysis
• Provide day-to-day administrative support for World Physiotherapy’s membership activities and services.

Skills, Competencies, Experience & Attributes

Attributes Essential:

• Advanced computer literacy skills and competency with Word, Excel, Outlook, PowerPoint, SharePoint, SurveyMonkey, Salesforce, Teams, and Zoom.
• Strong communication skills (in a cross cultural/professional environment)
• Ability to multi-task, prioritise and manage own workloads
• Cultural awareness and sensitivity
• Tact and discretion for dealing with confidential information
• It is expected that the person appointed will have:
  • A minimum of two years in a relevant work environment
  • Demonstrable ability to organise and prioritise own workload effectively
  • Experience of meeting planning including webinars
  • Experience gained working with teams and individuals across time zones internationally
  • Delivered a variety of business support and office services
  • An efficient and well organised working style

Desirable:

• Understanding of the physiotherapy profession
• Ability to speak an additional language such as French, Spanish, Portuguese or Arabic

Compensation & Benefits

• 25 days paid holiday plus bank or public holidays
• There is a three-month probationary period. 

Conditions of employment

• You must have the right to work in the UK or Europe.

Working locations

• Home-based
• Availability to travel to the London office, as necessary, will be required.

How to apply

• Please applications must be submitted via the website.

Interviews

• Candidates with relevant experience who meet the above attributes will be invited for an initial interview, which may be followed by a technical interview and skills test.

Policies

World Physiotherapy is committed to best practice in equity, diversity, and inclusion, and to fostering an inclusive environment that reflects the membership it represents. Throughout its recruitment process, it seeks to ensure that all applicants are judged on their suitability for the post alone and that there is no unfair bias.

Equal Opportunities Statement As part of its recruitment policy, World Physiotherapy intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion, or is disadvantaged by any condition or requirement which is not demonstrably justifiable.

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