Membership Manager

Food and Drink Federation

Hours
35 hours per week

About the Organisation

For over a century, the FDF has supported food and drink manufacturing in the UK by contributing to policy and legislation and championing our members' views on key policy areas. Our skilled teams of experts work with businesses, government, regulators and our members to create a business environment for the industry to thrive. As the UK's largest manufacturing sector, we contribute over £37 billion to our economy, supporting half a million jobs making products that are loved in the UK and beyond. Our industry is at the heart of the nation’s daily lives, providing nourishment and joy with a wide range of affordable and nutritious products for all.

Food and Drink Federation (FDF) is the leading trade association for the food and drink manufacturing sector in the United Kingdom. Representing one of the country's largest industries, FDF works to support and promote the interests of food and drink manufacturers, ensuring they have a strong voice in policy discussions, regulatory developments, and industry initiatives.

About the role

We are looking for a Membership Manager to play a key role in driving member engagement, retention and growth across the FDF. Reporting to the Head of Membership, you will lead the day-to-day delivery of membership activities, ensuring members receive a high-quality experience throughout their journey with FDF. You will work closely with colleagues across the organisation to strengthen member engagement, demonstrate the value of membership and identify opportunities to improve how we support and connect with our members.

This is an exciting opportunity to help shape and enhance the membership experience at FDF, working with colleagues across the organisation to ensure our members receive exceptional value and support. You'll have the opportunity to influence how we engage with members, drive continuous improvement and contribute directly to membership growth and retention.

Responsibilities

Key Responsibilities:

• Build and maintain strong relationships with member companies, promoting engagement across FDF activities, events and services.
• Lead member retention activity, including identifying risks, developing retention plans and demonstrating membership value.
• Manage and continuously improve the member journey, including onboarding, engagement and renewals.
• Lead member feedback activities and use engagement data and insights to improve the member experience.
• Oversee membership operations, ensuring accurate data, reporting and efficient administration processes.
• Manage the annual membership renewal process, working closely with finance and other internal teams.
• Produce and analyse membership reporting, identifying trends and opportunities to strengthen engagement and retention.
• Support membership growth through prospect engagement, referrals and cross-organisational collaboration.
• Deliver and support member communications, events, forums and engagement initiatives, working with colleagues across FDF.
• Line manage and develop the Membership Executive, fostering a collaborative, proactive and member-focused culture.

Skills, Competencies, Experience & Attributes

Requirements:

• Experience in membership, account management, customer success or stakeholder engagement roles.
• Experience managing relationships in a B2B environment.
• Experience supporting, coaching or developing colleagues.
• Strong customer service and stakeholder engagement skills.
• The ability to analyse data and turn insights into practical actions.
• Experience using CRM or membership management systems.
• Effective organisational skills with the ability to manage multiple priorities.
• Confidence to work across teams, influence outcomes and drive improvements.
• Commercial awareness and an understanding of what delivers value to members.

Compensation & Benefits

• 25 days holiday
• Private healthcare
• Leisure travel insurance
• Health & wellbeing allowance
• Interest-free season ticket loan and cycle-to-work scheme

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• To apply, please send us your CV and salary expectations to [email protected] by 31st August 2026, at 4 pm.

Interviews

• Only shortlisted applicants will be contacted.

Policies

We are an equal opportunities employer and welcome applications from all backgrounds. We are open to discussing flexible working arrangements and reasonable adjustments for disabilities or medical conditions. Recruitment privacy notice this is the privacy policy relating to the protection of FDF job applicants' information. The FDF will ensure that data is always processed in accordance with the provisions of relevant data protection legislation, including the General Data Protection Regulation (GDPR).

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