Membership Data Support

Royal College of Psychiatrists

Hours
35 hours per week

Length of contract
30 July 2027

About the Organisation

Royal College of Psychiatrists (RCPsych) is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 21,000 members and engages with government and the media as the leading voice of UK mental health services. The College is an award-winning, values-based organisation. 

Royal College of Psychiatrists is the professional medical body responsible for supporting psychiatrists throughout their careers, setting standards in psychiatry, and promoting mental health in the United Kingdom. The organization is crucial in education, training, research, and policy advocacy related to psychiatry and mental health services. The primary mission of RCPsych is to improve the understanding, prevention, and treatment of mental illnesses and ensure that people with mental health conditions receive high-quality care.

About the role

The Royal College of Psychiatrists is seeking a motivated and detail-oriented individual to join our Membership team. Working as part of a small team, you will help us provide an excellent service to our members. Your responsibilities will include responding to queries via email and telephone, processing membership changes and payments, and ensuring that information held on our database is accurate and up to date.

The successful candidate will have experience of working quickly and accurately while managing deadlines, together with strong customer service skills. You should have experience of using a CRM database, ideally within a membership organisation. You will be flexible, well organised and confident working both independently and as part of a team. The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

Responsibilities

Key Responsibilities:

• Take calls from members and support with their enquiries
• Responding to and drafting emails to members
• Updating the membership database with changes and data entry
• Processing registrations and bookings
• Creating card payment links and processing payments for members
• Supporting College events and ceremonies as necessary.
• Undertake other admin tasks as required by the wider team

General:

• Undertake any other duties related to the job purpose and which may be necessary in the College’s work.
• To carry out all duties safely and properly in accordance with the College’s Health and Safety Policy.
• To undertake all duties in line with the College’s values, policies, procedures, and regulations, ensuring that the work undertaken actively promotes equity and diversity.
• To support the College’s sustainability and net zero programme with a focus on adhering to policy and implemented initiatives.
• This job description is not exhaustive and is subject to change in accordance with the business needs of the College.

Skills, Competencies, Experience & Attributes

Essential:

• Experience of working with CRM databases
• Experience of working in a membership organisation
• Excellent administrative and organisational skills
• Ability to work as a member of a flexible team and to use initiative to work alone appropriately
• Excellent interpersonal, communication and written skills
• Ability to work flexibly under pressure and maintain accuracy whilst working to deadlines
• Excellent MS Office skills including Outlook.

Desirable:

• Experience of helping out with events
• Experience in a customer service environment

Compensation & Benefits

• 25 days of annual leave, plus public and bank holidays
• Six college closure days (during May, August and December)
• Generous flexi-time and time off in lieu (TOIL) schemes
• Enhanced maternity leave (eight weeks at full pay, 18 weeks at half pay, 13 weeks lower rate SMP, 13 weeks unpaid leave)
• Enhanced paternity leave (two weeks at full pay, rather than at the statutory level)
• Interest-free season ticket loan
• Probationary period: 3 months
• Subsidised café at our London Head Office
• Health and well-being package (including up to £160 for complementary therapies)
• Money towards annual eye tests
• Notice period: 4 weeks
• Pension Auto-enrolment
• 24/7 health and stress-related helplines
• Management support helplines
• Group Income Protection Scheme
• Generous pension and life assurance schemes

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Apply to our website
• Job Advert
• If you require assistance or any other reasonable adjustments to complete your application form, don't hesitate to get in touch with [email protected]
• Please note that applications received after this date and time will not be considered.

Interviews

• The interviews 18th August 2026 (via MS Teams)

Policies

The College is opposed to all forms of prejudice and believes that everyone should be treated fairly, regardless of age, disability, gender reassignment, marriage and civil partnership status, race, religion or belief, sex, or sexual orientation (the protected characteristics). We are committed to promoting equality, diversity and inclusion for our existing and future members, associates, affiliates, staff, and visitors in all our practices and arrangements. We actively advocate for, and support, equality of access, experience and outcomes for all College staff, all members and for all mental health patients and carers.

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