Marketing Intelligence Executive

The Law Society

About the Organisation

Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government, and others, to offering training and advice, we're here to help, protect, and promote solicitors across England and Wales. An exciting opportunity has arisen to recruit for a role at the heart of the Law Society's campaigning and political influencing activity.

The Law Society is the independent professional body for over 200,000 solicitors in England and Wales. A year into the new government, there is a significant opportunity to influence the political debate, drive important issues such as access to justice, the rule of law, and a thriving legal business sector up the agenda, and influence policy on behalf of our members.

About the role

Are you a proficient, effective communicator with a passion for high-quality customer service and gathering valuable audience insights? This is an exciting opportunity to join the Law Society as a Marketing Intelligence Executive in our busy Member Communications and Marketing team. You will play a key role in managing delivery of customer acquisition and retention activity through all interactions – including events, telephone calls, and written communications - capturing insights from the Law Society’s professional community and providing them with a high level of customer service, as a front-line touch point for our membership.

Joining a new team, you’ll help grow our marketing intelligence and insights work, communicating the value and benefits of the Law Society’s offer to solicitors, partners, customers and wider stakeholders across the legal profession, as well as securing income for a range of products and services.

You will understand the importance of key customer touchpoints, demonstrate effective communications and proactive relationship building, collaborating with colleagues at all levels across the organisation. Adaptable to changing priorities, you’ll build a deep understanding of our audiences and how they interact with our products and services by capturing customer feedback and insights to create high-quality, accurate and consistent reporting that helps inform wider activities and projects.  

You will liaise with key internal stakeholders including our membership operations, membership engagement, communications, events, and support centre teams, driving effective collaborations that meet customer needs. This is an excellent opportunity to directly interact with our members, using effective interpersonal skills to make a difference for solicitors across England and Wales.

Responsibilities

Core Duties:

• Proactively deliver all aspects of the Marketing Intelligence Executive role to a high standard, including successfully managing own workloads and priorities.
• Collaborate effectively with a broad range of colleagues to gather, record and effectively report on well-informed marketing insights.
• Maintain an excellent understanding of customer behaviours and approaches for engaging audience segments, working closely with colleagues across departments to ensure professional and quality customer support is provided to a range of audiences.
• Maximise professional in-person and online engagement with solicitors, customers, law firms and the wider legal profession, through phone calls, emails and events, acting as a brand representative of the Law Society to create a positive user experience.
• Use a variety of tools such as CRMs, call sheets, and tracking systems to proactively gather and accurately record information and data.
• Deliver quality standards for data records, ensuring the maintenance of auditable, secure, and confidential records so that data is accurate and applicable for reporting, decision-making, and compliance.
• Provide general support to the Marketing Intelligence Manager with identifying improvements for customer acquisition and retention activities.
• Proactively contribute to supporting a respectful and welcoming work environment.

Skills, Competencies, Experience & Attributes

Knowledge, Skills & Attributes:

• Effective interpersonal skills with the ability to communicate clearly and professionally with people at all levels.
• Experience of effectively managing and planning own workload in a busy and complex environment.
• Demonstrable experience of working successfully in a membership, marketing or events environment.
• Highly organised with strong attention to detail, accuracy, and record-keeping standards.
• Strong written communication skills, including clear, accurate reporting and professional email communication.
• Experience of working with systems and data-handling skills, such as CRM, tracking tools, and Excel-based reporting.
• An understanding of, and commitment to, equality, diversity and inclusion.
• Confident and able to communicate with people at all levels and backgrounds.
• Excellent attention to detail with the ability to work to deadlines, manage competing priorities, and adapt plans under pressure.
• High standards of professionalism, confidentiality, and integrity.
• A proactive and well-considered approach to problem-solving. 
• Ability to successfully manage own wellbeing during busy and challenging periods of work, with the support of the Law Society as appropriate.
• Ability to adapt well to change and ambiguity. 

Compensation & Benefits

• 3% flex fund after 3 months, plus comprehensive benefits
• Generous flexible benefits package
• A friendly working environment and the opportunity to develop your career within a professional organisation.

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Apply to our website
• Please note: if you are an internal applicant, the Pay Policy will apply.

Interviews

• First round interviews will take place on 2nd -4th September 2026 via Teams.
• Second interviews will be in person on 7th -10th September 2026.

Policies

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect. The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.

Return to listing