Internal Communications and Engagement Officer

Alzheimers Society

Hours
35 hours per week

About the Organisation

Alzheimer’s Society is the UK’s leading dementia charity, and the only one to tackle all aspects of dementia by providing help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be. Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values ensure that our focus remains clear for the challenges and opportunities ahead, reminding us of what we all stand for.

About the role

As Internal Communications and Engagement Officer, you will help deliver internal communications and engagement activity that keeps employees and volunteers informed, connected and engaged with Alzheimer’s Society’s strategy, priorities and purpose. Working as part of the Internal Communications and Engagement team, you will create engaging content, support communication and engagement plans, manage internal communication channels and help deliver campaigns, events and other activities.

You will work with colleagues across the Society to make sure our communications are clear, accessible and relevant to different audiences, while creating opportunities for people to share their views, give feedback and get involved. This role brings together communication, storytelling, stakeholder support and channel management. You will help turn our priorities into clear and engaging communications that bring our strategy to life and help colleagues understand the contribution they make to our work and the people we support.

Responsibilities

Communication, Content and Channel Delivery:

• Support the development and delivery of internal communication and engagement plans and activities that align with our organisational priorities.
• Create and publish content across a range of internal communication channels including our intranet, newsletters, online briefings, events and Viva Engage.
• Develop communications that are clear, inclusive and tailored to the needs of different audiences, including employees and volunteers.
• Help ensure communication activity is coordinated, planned and supports agreed organisational objectives.
• Identify and share stories, updates and examples that help colleagues understand organisational priorities and celebrate impact.
• Support the planning and delivery of internal events, including conferences and online briefings, through content, coordination and engagement activity.

Stakeholder Support and Communication Planning:

• Work with key stakeholders across the Society to understand communication and engagement needs and objectives.
• Provide day-to-day advice and support on communication channels, approaches and good practice.
• Build positive working relationships with stakeholders across teams and directorates.
• Support managers, project leads and subject matter experts to communicate effectively and inclusively with employees and volunteers.
• Work collaboratively to identify opportunities to improve communication and engagement.

Engagement, Insight and Continuous Improvement:

• Gather and use feedback, insight and data to understand audience needs and improve communication approaches.
• Help evaluate communication and engagement activity and share learnings and recommendations with stakeholders.
• Support engagement activity that encourages participation, feedback, discussion, two-way communication and listening.
• Contribute to continuous improvement within the Internal Communications and Engagement team, including ideas for improving channel effectiveness and audience experience. 

Skills, Competencies, Experience & Attributes

Skills & Knowledge:

• Experience of tailoring communications to engage different audiences at different levels, using a range of channels, including face-to-face and virtual formats.
• Experience of supporting communication or engagement activity for projects, campaigns or organisation-wide initiatives.
• Good written and verbal communication skills, with the ability to create clear, accurate, accessible and audience-focused content.
• Experience of creating, editing and publishing content across digital communication channels, such as an intranet, newsletter tool, and online engagement platform.
• Comfortable using content management systems and digital tools, with the ability to learn new systems and support others to use them effectively.
• Able to support the development and delivery of communication plans, including identifying audiences, channels, messages and timings.
• Able to use feedback, insight and basic measures to understand whether communications have landed and identify improvements for future activity.
• Good understanding of inclusive and accessible communication, including the need to tailor content for different audiences, including employees and volunteers.
• Able to identify and share employee and volunteer stories that help people understand organisational priorities and the impact of their work.

Competencies & Personal Attributes:

• Collaborative and able to build positive working relationships with colleagues and stakeholders across different teams and directorates.
• Able to manage own workload, prioritise tasks and meet agreed deadlines while maintaining good attention to detail, quality and accuracy.
• Curious and open to learning, feedback and improving ways of working.
• Organised and able to balance channel delivery, stakeholder requests and project activity, keeping work planned, coordinated and on track.
• Able to work inclusively and respectfully with employees, volunteers and people affected by dementia.
• Confident asking questions, offering advice and constructively challenging when needed to support effective communication.
• Flexible and able to respond positively to changing priorities in a busy team environment.
• Willing to share knowledge, ideas and good practice with colleagues.

Compensation & Benefits

• Paid compassionate and bereavement leave
• Paid time off work to support
• Annual leave of 27 days, increasing to 30, plus bank holidays
• Career breaks of up to 3 months
• Flexible working
• Wellbeing leave
• Health Cash Plan
• Paid dependants leave
• Values Hero and Society Legend Awards
• Group Personal Pension Plan
• Life Assurance Scheme - two times your annual salary
• Home Allowance of £312 per year
• Discounted gym membership with Society Plus
• Mental health app and unlimited therapy
• Women in Leadership Development Programme
• Leadership development programme
• Financial support towards relevant professional qualifications, enhanced family leave - 16 weeks paid for all parents
• Paid time off work for fertility treatments for both partners, paid carers' leave

Working locations

• Home-based

How to apply

• Apply to our website
• Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

Interviews

• Interviews are provisionally scheduled to take place in the week commencing the 5th October 2026 via MS Teams.

Policies

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment, or health condition, or individuals who identify as Black, Asian, or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. Our Equity, Diversity, and Inclusion Strategy here, along with our internal employee forum and Employee Lived Experience network groups, helps us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

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