Education Manager

Chartered Institution of Highways and Transportation

Hours
37 hours per week

About the Organisation

Chartered Institution of Highways and Transportation (CIHT) is a charity, learned society, membership body, and leading voice for those who work in the transport and infrastructure sector. CIHT is the home for all people working in highways and transportation infrastructure. CIHT members come from within the private, public, and academic sectors. We champion equality, diversity, and inclusion.

We work with employers to encourage people from all backgrounds to pursue careers in our sector. CIHT works with our members to improve the standard of practice across the fields of highways, transportation, and infrastructure. We are the lead voice of the highways and transportation profession in the UK and globally.

About the role

The Education Manager provides operational management and is the lead for CIHT’s education and professional development day-to-day activity. The role manages the delivery and continuous improvement of professional registration, accreditation, apprenticeships, mentoring, CPD and professional development support, ensuring that members, candidates, volunteers, employers and partners receive a high-quality and consistent experience.

The postholder will manage the Professional Development Officer and Education and Qualifications Officer, coordinate delivery across the team, and work with colleagues across CIHT to translate strategic priorities into practical programmes, processes and member-facing outputs.

The postholder is also responsible for maintaining effective processes, quality assurance arrangements and evidence required to support compliance with relevant professional, regulatory and awarding body requirements. Line management responsibility for the Professional Development Officer and Education and Qualifications Officer.

Responsibilities

Key Responsibilities:

• Lead the operational delivery of CIHT’s education, professional development, professional registration and accreditation activities.
• Develop and maintain the systems, processes and forward plans needed to deliver education and professional development outputs in line with CIHT business plans.
• Manage operational delivery of Engineering Council registration, Chartered Transport Planning Professional assessment, Transport Planning Technician Apprenticeship activity and related professional review processes.
• Oversee candidate and participant journeys from enquiry through to assessment, registration or completion, ensuring a positive user experience and efficient processes.
• Monitor delivery, performance and quality against agreed KPIs, using data and stakeholder feedback to recommend improvements.
• Support budget forecasting, monitoring and reporting for education and professional development activity.
• Service and support CIHT panels, committees and working groups related to professional registration and CPD.
• Support the Education and Professional Development Board with appropriate data and information as needed.
• Ensure guidance, templates, standards and process documentation remain current, clear and fit for purpose.
• Manage CIHT’s accreditation activity through the Joint Board of Moderators and for the Transport Planning Professional qualification, coordinating input from colleagues, volunteers and external partners.
• Lead the development and implementation of support for registration and professional development pathways, including mentoring and CIHT’s Professional Development Framework.
• Coordinate the recruitment, onboarding, training and succession planning of volunteers involved in registration, professional development, accreditation, assessment, mentoring and outreach.
• Ensure CIHT has inclusive, fair and robust assessment and quality assurance processes for CEng, IEng, EngTech, CTPP and Transport Planning Technician Apprenticeship activity.
• Proactively gather and use feedback from candidates, reviewers, volunteers, staff, employers and partners to drive continuous improvement.
• Work with the Director of Education, Learning and Training to translate strategy into delivery plans, escalating risks, opportunities and decisions where appropriate.

Skills, Competencies, Experience & Attributes

Skills, Experience & Knowledge:

• Experience of managing education, professional development, qualifications, registration, accreditation or apprenticeship programmes.
• Experience of leading people, managing performance, setting priorities and coordinating delivery through others.
• Experience of improving processes, managing projects and using data to improve quality, efficiency and user experience.
• Experience of managing education, professional development, qualifications, registration, accreditation or apprenticeship programmes.
• Experience of leading people, managing performance, setting priorities and coordinating delivery through others.
• Experience of improving processes, managing projects and using data to improve quality, efficiency and user experience.

Skills & Experience Essential:

• Experience of analysing performance data, identifying trends and presenting evidence-based recommendations.
• Experience of managing multiple priorities and working effectively with internal colleagues, volunteers, members, candidates, employers and external partners
• Understanding of education, skills development, professional registration and accreditation within a professional body, membership organisation or similar environment.
• Excellent stakeholder management skills with the ability to influence others
• Strong written, verbal and presentation skills, with the ability to explain processes, requirements and decisions clearly to different audiences.
• Highly organised, with strong attention to detail and the ability to maintain accurate records, documentation and evidence for quality assurance purposes.
• Strong problem-solving and judgement, with the ability to make appropriate operational decisions and escalate risks, issues and recommendations where needed.

Person Specification:

• Relevant experience of managing and developing professional qualifications, accreditation, professional development, apprenticeships or education programmes.
• Experience within a professional body, membership organisation, education provider, awarding organisation or similarly regulated environment.
• Experience of managing staff, volunteers or cross-functional delivery teams, including coordinating workloads, supporting performance and enabling effective delivery through others.

Desirable:

• Experience of Engineering Council registration and accreditation

Other Requirements:

• Willingness to travel within the UK when required.
• Commitment to equality, diversity and inclusion, and understanding of how this applies to the delivery of the role.
• Commitment to the aims, values and charitable objectives of CIHT

Our Values:

• Professional: An effective, high-performing and ethically focused Institution that has integrity, acts impartially and strives to do the right thing, in a fair and responsible way
• Inclusive: An accessible Institution that values equality, diversity and inclusion by supporting all our members, regions and national groups, committees and panels
• Collaborative: A membership body that engages with our stakeholders, supports common interests and informs and influences decision-makers
• Progressive: An ambitious and innovative Institution committed to positive change

Required Qualifications

• Educated to degree level or equivalent relevant experience in education, professional development, qualifications, membership, professional registration or a related field.

Compensation & Benefits

• Generous holiday allowance (27 pro rata days plus bank holidays), with option to buy/sell leave
• Healthcare cash benefits plan provided by SimplyHealth (after probation)
• Cycle to Work Scheme
• Learning and development: We are committed to supporting employees’ learning and development. Ensuring every employee has a learning and development plan is part of our annual performance development process.
• Working environment: We are a friendly team located in central London, close to transport links, in a well-resourced, light and airy building.
• Wellbeing support: We provide a range of benefits to support staff wellbeing. A healthcare cash benefits plan is provided (post probation), an employee assistance programme (post probation) and an opportunity to apply for flexible working hours.
• Pension and life assurance provision: All employees are eligible for the statutory provision, and additionally, we provide a good pension scheme with 8% employer contributions (employee contribution is a minimum 5%). The Group Life Assurance scheme is offered to all staff upon completion of their probation.

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Apply to our website

Policies

CIHT is committed to equality and diversity in its role as an employer, valuing the benefit a diverse workforce brings. It is our intention not to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex or sexual orientation.

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