Digital Learning Administrator

Royal College of Paediatrics and Child Health

Hours
24.5 hours per week

About the Organisation

CPCH has more than 25,000 members and fellows worldwide and plays a leading role in supporting paediatricians through high-quality education, training and professional development. Our digital learning services are an important part of how we provide accessible, flexible and engaging learning opportunities to our members and wider professional community.

Our values, Include, Influence, Innovate and Inspire, are central to everything we do. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates from all backgrounds. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under-represented at this level of the organisation.

About the role

The Royal College of Paediatrics and Child Health (RCPCH) is seeking an organised, proactive and customer-focused Digital Learning Administrator to provide high-quality administrative and operational support across our digital learning and professional development activities. Working within the Education and Professional Development (EPD) team, you will play a key role in supporting RCPCH Learning, helping to ensure our digital learning platforms, webinars, online events and educational services run smoothly and provide an excellent experience for members, learners, faculty and stakeholders.

This is an excellent opportunity for an experienced administrator who is confident working with digital systems and enjoys providing high-quality support to a wide range of users. You will work across learning management systems, ePortfolio systems, webinar platforms and website content management systems, while also supporting learner engagement, reporting, communications and service improvement.

As the Digital Learning Administrator, you will provide high-quality administrative and operational support across a range of digital learning and educational activities within RCPCH Learning. You will play a key role in supporting digital learning systems, webinars and online events, learner and faculty engagement, stakeholder communications, reporting, and service improvement. Working closely with the Education and Professional Development (EPD) team, you will help ensure the effective delivery, accessibility and quality of the College's digital learning and professional development provision, contributing to an outstanding experience for learners, members and stakeholders.

You will have excellent communication and organisational skills, together with administrative experience gained in a similar role, ideally within an educational, training, or professional development environment. Able to work both independently and collaboratively, you will build effective relationships with a wide range of internal and external stakeholders, demonstrating a proactive, customer-focused approach and a commitment to delivering high-quality support.

Responsibilities

Digital Learning Systems Administration:

• Administer and maintain a range of digital learning platforms and systems, including
• Learning Management Systems (LMS), ePortfolio systems, webinar delivery platforms and website content management systems.
• Ensure learner records, educational content, resources and system data are accurate, current and compliant with organisational policies.
• Investigate and resolve routine issues relating to digital learning products, webinars and ePortfolio systems, escalating complex matters where appropriate.
• Support the administration, testing and continuous improvement of digital learning services and systems.

Member, Faculty and Stakeholder Support:

• Provide first-line support to members, faculty and stakeholders, responding to enquiries received via email, telephone and online platforms.
• Administer the patient feedback process, including user account management, role assignment, event setup, learner record maintenance, and the review and approval of assessment feedback submissions.
• Maintain high standards of customer service and ensure timely resolution of enquiries.

Webinar and Online Learning Event Delivery:

• Support the Coordination and delivery of webinars, virtual learning events and online courses.
• Administer event setup, registrations, delegate communications, faculty support, attendance monitoring and post-event administration.
• Facilitate online learning events using the College's event management and virtual delivery platforms.

Reporting, Data Management and Compliance:

• Generate, analyse and distribute reports on learner usage, engagement, attendance and completion activity across RCPCH Learning platforms.
• Maintain the accuracy, confidentiality and security of learner and organisational data in accordance with GDPR and College policies.
• Support data cleansing, record management and reporting activities across the EPD portfolio.

Financial and Administrative Support:

• Process purchase orders, invoices, credit card transactions and expense claims in accordance with organisational procedures.
• Obtain supplier quotes and support procurement activities as required.
• Assist with the preparation of reports, meeting minutes, evaluations, eLearning reviews, online course materials and webinar documentation using agreed templates.
• Maintain databases, filing systems, promotional materials and records management processes.

General Team Support:

• Administer the patient feedback process, including user account management, role assignment, event setup, learner record maintenance, and the review and approval of assessment feedback submissions.
• Support the delivery, maintenance and promotion of Education and Professional
• Development products, services and initiatives.
• Undertake additional duties appropriate to the grade and purpose of the role to support the work of the Education and Professional Development team.

General:

• In addition to the specific duties and responsibilities outlined in this job description, all RCPCH employees should be aware of their specific responsibilities towards the following:
  • Adhere to all College policies including health and safety, safeguarding, equality and diversity, information security and acceptable use of College resources.
  • Uphold ethical and professional standards and not behave in a manner that is likely to bring the College into disrepute.
  • Demonstrate a commitment to ongoing registration requirements or any national professional or occupational standards associated with the role.
  • Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.
  • The College is committed to encouraging young people to work with the College either through the apprenticeship programme and as such the post holder will be expected to support and respect young people, and may be asked to work alongside or supervise a young person as part of their role whilst working at the College. 

Skills, Competencies, Experience & Attributes

Essential Skills & Experience:

• Excellent administration skills
• Excellent written and verbal communication skills
• Outstanding attention to detail and consistently high standards of accuracy
• Strong problem-solving skills and the ability to understand and resolve complex issues
• Strong experience and knowledge of Microsoft applications, including Word, Excel, Outlook and PowerPoint, together with database applications
• Experience working in a team administration role
• Ability to handle confidential and sensitive information appropriately

Desirable:

• Experience working within an education, training, and professional development environment
• Experience using online delegate management systems and learning management systems
• Experience administering ePortfolios, learning management systems, video editing tools or WordPress
• Experience working in the education and/or health sector

Compensation & Benefits

• 27 days of annual leave. 2 years of completed service, one additional day of leave of 29 days. Christmas and New Year, and these days are in addition to annual leave.
• Contributory Pension Scheme with an employer’s contribution of up to 10%
• Eye care vouchers
• Employee Discount Scheme
• Comprehensive Learning & Development provision
• Enhanced maternity, adoption, surrogacy, and paternity leave
• Enhanced redundancy pay
• 21 hours volunteering leave per annum (pro rata for part-time staff)
• SMARTech up to £1000 once the probationary period has been successfully passed
• Cycle2Work up to £1000 once the probationary period has been successfully passed
• Occupational health, including counselling and neurodiversity assessments
• Paid IVF Leave
• Pregnancy and Infant Loss leave and pay

Working locations

• 40% (London office) / 60% Remote

How to apply

• If you are interested in this opportunity, please apply online. You will need to register on the applicant portal and complete the application form including your CV and supporting statement. 
• The supporting statement should set out how your qualifications, experience and training meet each of the selection criteria. The supporting statement is an essential part of the selection process, and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable.
• If you have questions about the role or would like to apply using a different format, please email [email protected]
• We reserve the right to close this vacancy early if sufficient applications are received. If you are interested, please submit your application as soon as possible.

Policies

The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from Black, Asian and minority ethnic candidates, and candidates with a disability who are currently under-represented at this level of the organisation. The RCPCH is committed to safeguarding the children, young people and adults it has contact with. All staff are expected to share this commitment. Employment is subject to satisfactory references and appropriate screening checks.

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