Conference and Events Administrator

Motor Neurone Disease Association

Hours
37 hours per week

About the Organisation

Motor Neurone Disease moves fast. It takes away time, independence, and has no cure. Every day, we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

About the role

We're looking for a Conference and Events Administrator to help deliver high-quality events. Through excellent organisation and event coordination, you'll help create inclusive experiences that bring together our community, volunteers, supporters and colleagues. As a Conference and Events Administrator, you'll support the planning and delivery of a varied programme of in-person, hybrid and online events.

Working closely with colleagues, volunteers, suppliers and attendees, you'll ensure every event runs smoothly, from initial planning through to evaluation. At the Motor Neurone Disease Association, we support people affected by motor Neurone disease (MND), improve care and fund research. As our Conference and Events Administrator, you'll play an important role in helping us deliver events that inform, connect and inspire.

The Conference and Events Administrator plays a key role in supporting the planning and delivery of a diverse programme of in-person, hybrid and online events across the Association. Providing high-quality administrative and operational support, the postholder will help ensure events are delivered efficiently, professionally and inclusively, creating positive experiences for colleagues, volunteers, speakers, suppliers and attendees.

The role is responsible for maintaining accurate event information and records, supporting event logistics and delivery, and contributing to a collaborative, responsive and customer-focused service. The role also includes supporting the physical setup and delivery of events, including the movement of event materials and equipment in line with safe working practices.

Responsibilities

Main Responsibilities:

• Provide high-quality administrative and operational support to the Conference and Events Team, supporting the planning, delivery and evaluation of in-person, hybrid and online events.
• Manage event administration, including registrations, attendee communications, enquiries, records, databases, reports and event documentation, ensuring information is accurate, timely and up to date.
• Take ownership of designated meetings and events, coordinating administrative arrangements and providing support throughout the event lifecycle from planning through to post-event evaluation and reporting.
• Act as a professional and responsive point of contact for colleagues, speakers, suppliers, volunteers and attendees, delivering excellent customer service and ensuring communications are clear, accessible and appropriate.
• Support financial administration associated with events, including purchase orders, invoice processing, reconciliations and maintaining accurate records.
• Maintain event equipment, stock and inventory records, supporting the transportation, movement and set-up of event materials and equipment where required.
• Maintain accurate information across event management, CRM and other organisational systems, using Microsoft Office applications to produce reports, analyse data and support effective event administration.
• Coordinate travel and accommodation arrangements and provide administrative support for event-related projects, meetings and team activities as required.
• Support onsite event delivery, including attendee registration, venue coordination and stakeholder support, ensuring a positive and inclusive event experience.
• Contribute to the continuous improvement of event administration processes, systems and stakeholder experiences, reflecting the Association's values and commitment to excellent service.

Skills, Competencies, Experience & Attributes

Essential:

• Excellent organisational and administrative skills, with strong attention to detail and accuracy.
• Ability to manage multiple priorities, meet deadlines and work effectively in a busy environment.
• Strong written and verbal communication skills, with the ability to build positive relationships with a wide range of stakeholders.
• Excellent customer service skills and a professional, approachable manner.
• Ability to work independently, use initiative and take ownership of allocated tasks and responsibilities.
• Strong problem-solving skills, with the ability to identify issues and know when to seek guidance or escalate concerns.
• Commitment to delivering accessible, inclusive and welcoming experiences for all event participants.
• Strong IT skills, including Microsoft Office and experience using databases, CRM systems or event management platforms.
• Flexibility to travel and work occasional evenings, weekends and overnight stays in support of events.
• Ability to support the physical set-up and delivery of events, including the movement of event materials and equipment.
• Full UK driving licence and willingness to drive a hire or Association vehicle when required.

Desirable:

• Experience of event administration, coordination or logistics.
• Experience of working in a charity, membership or not-for-profit environment.
• Experience of using financial systems and supporting budget or invoice administration.
• Experience of analysing and reporting on event data, feedback and evaluation outcomes.

Compensation & Benefits

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eye care, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to the Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development

Working locations

• Northampton, United Kingdom

How to apply

• Please apply via our website.
• To support an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. If you would like to apply via video or audio file, please send your recorded application, ensuring you cover the supporting statement aspect, to [email protected]

Interviews

• Once we have shortlisted candidates, we'll get in touch with all applicants to let you know if you've got to the next stage.

Policies

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, including employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

The information provided to the MND Association when applying for a vacancy will be treated in full accordance with the General Data Protection Regulation (GDPR). The MND Association is committed to protecting your personal information and being transparent about what information we hold, whether you are a donor, volunteer, shopper, campaigner, or a person living with or affected by MND. For more information, visit the Privacy Policy

Return to listing