CEO Office Coordinator

Society of London Theatre and UK Theatre

Hours
35 hours per week

About the Organisation

Based in the heart of Covent Garden, Society of London Theatre (SOLT) & UK Theatre are the membership bodies for the theatre sector, representing theatre producers, managers, owners and operators. We have a shared staff team working together to deliver our joint vision and mission for our two organisations. Our vision for the world we want to see is a dynamic, sustainable and world-class theatre sector. Our mission, what we do as an organisation, is to champion theatre and support our members to thrive.

To deliver on our vision and mission, we have three joint priority areas for both organisations. These bring together our membership services, advocacy campaigns, audience initiatives and major events and awards. Our three joint priority areas are:

• Membership: Developing a growing, engaged and united membership
• Audiences: Increasing engagement with theatre
• Advocacy: Create the conditions for theatres to thrive

About the role

In this role, you will support the CEO & Executive Office Manager to maintain the smooth running of the CEO/Executive Office. You will undertake key administration tasks which support members of the Executive Team, Presidents and Vice-Presidents, including booking travel, liaising with members, supporting the arrangements for internal meetings and taking meeting notes.

This role sits within the CEO Office team whose focus is to support the CEOs and Executive team to deliver the core strategy and ensure that we operate in the most innovative way to deliver the organisation’s goals in partnership with our members. Our team plays a key role in ensuring cross-organisational projects are delivered cohesively and effective administrative support is provided across the organisation. Reporting to your line manager CEO and Executive Office Manager.

Responsibilities

Executive Administrative Support:

• Support the management of the Co-CEOs’ diaries, including liaising with internal and external colleagues to arrange virtual and in-person meetings.
• Provide diary support to members of the Executive Team and liaise with Presidents and Vice-Presidents as directed by the CEO & Executive Office Manager.
• Provide administrative and project support to the Executive Team as required.
• Coordinate travel logistics for the Co-CEOs and Executive Team, including booking travel and accommodation as required.
• Support arrangements for internal meetings, including Board meetings, ensuring refreshments are booked, and meeting rooms are set up correctly.
• Take appropriate meeting notes as required.
• Prepare and circulate Executive and Heads of Department meeting agendas in advance, record action points, and follow up to ensure completion before the next meeting.
• Provide administrative support to the CEO Office, including processing invoices and expenses, monitoring the inbox, and sending correspondence on behalf of senior leaders.
• Code and reconcile credit card statements for the Co-CEOs and Executive Team.
• Use technology innovatively to improve the efficiency of routine administrative processes.
• Ensure member enquiries are directed to the appropriate team and handled smoothly by the Membership directorate.
• Coordinate the logistics and operational management of staff training courses.
• Be an active member of the cross-departmental coordinator team, providing administrative cover and support, including updating the
• CRM and company websites and covering TKTS shifts or the front desk when required.
• Undertake any other duties as reasonably required.

Internal Communications:

• Coordinate the fortnightly team newsletter, including gathering input, issuing reminders, and working with the CEO & Executive
• Office Manager to include key organisational updates.
• Manage the staff intranet and CEO SharePoint drive, and undertake the ongoing maintenance of the Board intranet.
• Coordinate monthly team breakfasts, liaising with Operations on catering and technical requirements and preparing agendas with input from Heads of Department and the Executive Team.
• Assist with the delivery of Industry Insights sessions for staff, including scheduling guests and liaising with Operations to ensure rooms are set up appropriately.

Special Projects:

• Provide administrative, logistical and project support for the Olivier
• Awards, West End LIVE, UK Theatre Awards and Theatre Conference.
• Attend press nights where appropriate and take advantage of trade tickets when offered.
• This role may include some work on evenings and weekends, as required by your line manager and directed by the Events team

Skills, Competencies, Experience & Attributes

Technical Knowledge & Skills Required:

• Basic working knowledge of the Microsoft Office package, including Outlook,
• Word and PowerPoint
• Eagerness to learn new skills
• Attention to detail
• Ability to communicate professionally with a range of people
• Ability to handle confidential and sensitive information with discretion
• An understanding and commitment to equality, diversity and inclusion
• An interest and broad understanding of the theatre industry

Impact:

• Support the delivery of activities and projects to the highest possible standards, supporting the delivery of KPIs and targets and ensuring that you feed into evaluations and progress updates.
• Support the delivery of cross-organisational projects and activities. You will share your experiences to support the development of business and organisational plans.
• You have a collegiate approach with coordinator colleagues, ensuring excellent administrative support across the organisation.

Communication:

• Manage positive day-to-day relationships with stakeholders and members.

Innovation:

• With support, you look at how you can bring innovation and help solve problems in your work.

Knowledge:

• Good experience for the role and looking to develop this further.

Culture:

• Be part of a culture of transparency, equality, diversity and inclusion, fairness and personal development for all staff.
• Work with your line manager to ensure that your personal development plan is delivered and completed.
• A team player, willing to grab hold of opportunities and support the priorities of others when needed.

Compensation & Benefits

• Annual leave is 25 days, rising to 27 days after five years.
• Non-contractual time off: your Birthday off or a day off within two weeks of your birthday. Company Closure Day is normally on a day next to a Christmas bank holiday.
• Digital Wellbeing. A complete solution across Physical &
• Mental Health, Finance and Legal support. Advice from qualified professionals tailored to the individual.
• My Strength: One-to-one support with a qualified Wellbeing guide, a person there to help and support on your wellbeing journey. Support built around the individual.
• Toothfairy, Smart dental App, your personal dentist.
• Paid annual eye test
• Paid annual flu vaccine
• Finances & protection
• Contributory pension scheme
• Employer Contribution: 5% of gross pay
• Employee Contribution: Minimum 3% of gross pay
• Personal circumstances
• Death-in-Service Insurance Cover – 3 x annual salary.
• Personal development
• We invest in and believe in continuous professional development and training opportunities for all.
• Where appropriate, we suggest and arrange professional mentors to offer additional external guidance.
• Work travel: Many of our staff walk, use public transport or cycle to work, or a combination of the above.
• Interest-free Travel Season Ticket loan
• Cycle to work scheme
• All staff can buy Theatre Tokens with a 10% discount.
• Local retail discounts through Heart of London Club and Love Covent Garden.
• 20% off at Trevor Sorbie hair salon in Covent Garden.

Conditions of employment

• Applicants must have the right to work in the UK. Please note that SOLT & UK Theatre is unable to provide visa sponsorship.

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• To apply for this role, please send your CV and covering letter by email, including in the email subject line: Your Name, CEO Office Coordinator, SOLT & UK Theatre, to [email protected]. The applications closing date is 13th October at 12:00 pm
• We welcome applications from all and are open to discussing access requirements. If you would like to discuss any access needs during your application or, if you are selected for interview, at the interview stage, please email us at [email protected], and the HR team will get in touch with you.

Interviews

• First-round interviews week commencing 19th October 2026

Policies

SOLT/UK Theatre is an equal opportunity employer, values diversity, and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

Please submit your application with your personal email address to ensure you receive an acknowledgement of receipt. Please note that, to ensure confidentiality, applications submitted under a work email address will not receive an acknowledgement of receipt.

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