Admissions Officer

Ambition Institute

Hours
37.5 hours per week

About the Organisation

Ambition Institute and we are energised about the strategic opportunities ahead. For almost 15 years, we and our predecessor charities have been delivering high-quality professional development programs to educators serving disadvantaged communities. We are now working with more teachers and school leaders than ever before, annually delivering programmes to over 50,000 educators nationwide.

A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success. At Ambition Institute, we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time. That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

About the role

We’re seeking someone with a strong understanding of customer service and best practice to join our Admissions team as an admissions officer (internally known as admissions associate). This is a full-time position. In this role, you’ll provide high-quality support to applicants interested in joining one of our programmes. You’ll guide applicants through their application and onboarding journey by:

• Making calls and sending emails to current applicants.
• Responding to queries promptly and professionally.
• Supporting the development and delivery of communication strategies.
• Maintaining accurate data and running key processes to keep the applicant pipeline moving.

Your work will help more educators access professional development opportunities, shaping the future of education for children from disadvantaged backgrounds.

The Admissions team is responsible for the Business to Customer (B2C) sales of the organisation through progressing applicants from their first point of enquiry, to submitting their application and joining our Early Career Teacher (ECT) programme, National Professional Qualifications (NPQ), traded programmes or our newest Initial Teacher Training (ITT) programme. These programmes have reached over 25,000 teachers and leaders this year.

The Admissions Associate is responsible for delivering excellent customer service and support to applicants interested in completing one of our programmes, helping them to complete their application and onboarding. This is achieved through: calls and emails to current applicants, responding to queries via phone and email, supporting communication strategies and implementation, ensuring data integrity, and running processes to drive forward the applicant pipeline.

Responsibilities

Main Responsibilities:

• Delivering Excellent Customer Service:
  • Replying to email queries and helpline calls in a clear, friendly and timely manner.
  • Finding solutions for applicant problems and sharing best practice.
  • Working with internal stakeholders to ensure a seamless customer journey, maintaining excellent customer service throughout the applicant process and onto programme start.
• Support pipeline management and proactively work to convert the applicants through strong communication:
  • Managing enquiries and applications pipelines, including:
    • Administering and monitoring sales call and email campaigns
    • Handling inbound and strategic outbound sales calls
  • Understanding and effectively communicating our programme content, key selling points and admissions criteria to applicants.
  • Work with Pardot (our automated email system), ensuring communications are clear, timely and reported on.
  • Use systems to monitor and evaluate stakeholder progress and flag where additional support may be required.
• Deliver core processes and maintain and monitor accurate and up-to-date data records and information:
  • Ensure data and other management information are maintained effectively and updated regularly in line with our Standard Operating Procedures.
  • Bring continuous improvement efforts through feedback on processes, tools and ways of working.
  • Monitor and analyse reports from our database/CRM: Salesforce to better understand applicant issues and pipeline trends.

Skills, Competencies, Experience & Attributes

Skills, Knowledge & Experience Essential:

• Able to demonstrate the following qualifications, skills and experience
• Ability to identify own strengths and weaknesses and be open to feedback and improvement 
• Strong attention to detail 
• Ability to accurately record, monitor and analyse data 
• A good understanding of customer service delivery and best practice 
• Ability to manage a complex workload and able to balance potentially competing priorities 
• Strong written and verbal communication skills 
• Ability to clearly communicate and deliver processes 
• Ability to spot issues, problem solve and escalate swiftly when necessary 
• Ability to work collaboratively and independently with a high level of self-motivation 
• Computer/IT skills and knowledge of Microsoft Office, including Word, Excel and PowerPoint 
• Ability to use own initiative 
• Able to respond positively and flexibly to change and/or challenging situations with a desire to seek solutions and make improvements 
• Committed to equality and diversity 

Desirable:

• Experience of working in the Education sector

Compensation & Benefits

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shutdown’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest-free season ticket/bike loans

Conditions of employment

• You must have the right to work in the UK

Working locations

• Hybrid model, working in the Birmingham office and remotely

How to apply

• Apply on our website
• Applications will be accepted for all office locations.
• All applications must be received by the closing date of 11:59 pm on 8th September 2026.
• We recognise that AI function tools (such as ChatGPT or other generative AI tools) are here to stay and can be helpful for applications, including to assist in researching for application responses and to shorten your first draft. However, we are observing a growing trend in the use of AI, and we would caution applicants against relying too heavily on such tools when drafting responses.
• For any questions or queries, please review our FAQs in the first instance. If we've not addressed your question in this section, please email us at [email protected]

Interviews

• Interviews are expected to take place the week commencing 14th and 15th September 2026.
• Please note - As part of the interview process, candidates will complete a short role-play task as part of the process. Further details will be provided at a later stage.

Policies

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

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