Accreditation Officer

Association of Personal Injury Lawyers

About the Organisation

APIL is a not-for-profit membership organisation working to improve access to justice for people who are injured through negligence. We are a values-driven organisation with a strong commitment to equality, diversity, and inclusion, and we play a leading role in professional training and development within personal injury and clinical negligence.

About the role

The Association of Personal Injury Lawyers (APIL) is seeking an organised, customer-focused Accreditation Officer to join our Membership and Accreditation team. This is an exciting opportunity to play a key role in delivering APIL’s nationally recognised accreditation schemes while supporting our growing membership. If you enjoy building relationships, managing multiple priorities and delivering an outstanding customer experience, we’d love to hear from you.

As Accreditation Officer, you’ll be responsible for the day-to-day administration of APIL’s accreditation programmes, supporting members throughout their accreditation journey and ensuring our schemes continue to operate to the highest standards. Working closely with colleagues, members and external assessors, you’ll administer applications, renewals and revalidations, coordinate CPD log reviews, maintain accurate records, and respond to member enquiries. You’ll also support membership services, contribute to promotional campaigns and help identify opportunities to continually improve our processes and member experience.

Why join us

This is an opportunity to make a genuine impact by helping to grow and support a respected professional membership organisation committed to raising standards and supporting its members throughout their careers. If you're enthusiastic, organised and passionate about delivering excellent service, we'd love to hear from you.

Responsibilities

Key Responsibilities:

• Administer APIL's individual and specialist accreditation schemes, including application processing, renewals, CPD log reviews, revalidations and monitoring requirements.
• Coordinate accreditation monitoring processes, ensuring compliance with scheme requirements, and liaise with external assessors where appropriate.
• Process corporate, in-house and external provider accreditation applications and renewals.
• Coordinate the production and distribution of accreditation certificates.
• Maintain accurate accreditation records, forms and reports, ensuring all documentation is up to date and compliant.
• Respond to member and applicant queries relating to accreditation, revalidation, CPD requirements and accreditation processes, providing a professional and timely service.
• Assist with the marketing and promotion of APIL's accreditation schemes.
• Support the development and continuous improvement of accreditation policies and procedures.
• Promote APIL membership and accreditation, supporting member recruitment, retention and engagement through campaigns, communications and development initiatives.

Skills, Competencies, Experience & Attributes

• Experience working within a membership organisation, professional body or charity
• Experience administering accreditation and quality assurance schemes
• Experience of coordinating projects and member engagement initiatives 
• Experience in membership services, customer service, account management or a similar customer-focused role
• Ability to analyse data and produce reports 
• Experience of working with CRM or membership databases
• Positive, proactive approach with excellent problem-solving skills
• Excellent written and verbal communication skills
• Strong customer service skills with a professional and friendly approach 
• Excellent organisational skills with the ability to manage multiple priorities 
• High level of accuracy and attention to detail
• Strong administrative skills
• Proficient in Microsoft Office, particularly Excel 
• Ability to work independently and as part of a team
• Experience of marketing or promoting membership services 
• Knowledge of the legal or professional services sector 

Compensation & Benefits

• Free parking
• On-site parking

Working locations

• Hybrid model, working in the Nottingham office and remotely

How to apply

• If this sounds like the role for you, please download the job description and person specification and send an up-to-date CV and covering letter to [email protected] by 5 pm on 28th August 2026. Applications received after this date will not be considered.

Interviews

• Interviews will be held week commencing 7th September 2026.

Policies

APIL is a values-driven organisation which is serious about equality, diversity and inclusion. We are committed to social justice and work hard to reflect and represent the communities we serve.

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