Support Coordinator

Stroke Association

Hours
21 hours per week

Length of contract
31 March 2027

About the Organisation

Stroke Association is the UK’s leading charity providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery, and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the differences and thrives on the diversity of our people. Guided by our approach to solving inequity in stroke, we are prioritising listening to and learning from lived experience across our charity.

About the role

This is an exciting opportunity to join our team in Birmingham & Solihull.  We’re looking for enthusiastic, motivated and well-organised individuals to join us in delivering a comprehensive Stroke Recovery Service across the region. Reporting to the Stroke Association Service Delivery Coach, the coordinator will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator, you will provide personalised information, advice and support with regular reviews throughout.

Reporting to the Stroke Association Service Delivery Coach, the coordinator will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator, you will provide personalised information, advice and support with regular reviews throughout.

Responsibilities

Key Responsibilities:

• Working with the local Health and Social services to receive referrals to support stroke survivors and their carers.
• Providing personalised information, advice and support to address any needs identified.
• Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan.
• Providing regular reviews to support people in establishing and achieving their own personal goals.

Skills, Competencies, Experience & Attributes

• A background in a caring and/or charity profession supporting people with disabilities.
• Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
• Have experience of working with people who may have additional communication support needs.
• Be proficient in using Microsoft applications, including Word and Excel, and have experience using IT systems to record and maintain beneficiary data.

Compensation & Benefits

• 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full-time equivalent)
• Cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Conditions of employment

• You must be a resident in the UK and have the right to work in the UK.

Working locations

• Home-based
• Birmingham & Solihull. However, extensive travel across the region will be required as part of this role (will include team meetings and other work-related meetings)

How to apply

• Apply to our website
• Please submit your CV (including details of your current address) and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
• If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role
• If you have  any questions, please drop us an email at [email protected]

Interviews

• The interview date 25th or 26th August 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
• Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

Policies

We are working to improve the representation of this lived experience at all levels within the Stroke Association, and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups, and we're committed to continuously improving our diversity and inclusion efforts. If you have questions or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

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