Project Manager

Chartered Society of Physiotherapy

Hours
35 hours per week

About the Organisation

Chartered Society of Physiotherapy (CSP) is the professional, educational, and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students, and support workers, and one of the largest representative bodies in healthcare. At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion, and teamwork.

We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusion, and integrity. Our shared values are part of our organisational DNA and reflect the expectations we have of ourselves and others. They guide what we do and how we do it to have the greatest impact on our members.

About the role

We’re looking for a Project Manager to join the Chartered Society of Physiotherapy (CSP) and help deliver our ambitious Digital Transformation programme. In this autonomous role, you’ll lead a diverse portfolio of digital transformation projects that improve the systems, data and processes we use across the organisation, ultimately for the benefit of our members. Your work will help us deliver better services for our members and support the CSP’s wider strategic ambitions.

Whether you’re an experienced Project Manager looking for your next challenge or someone with strong project delivery experience ready to step into your first Project Manager role, we’d love to hear from you. From day one, you’ll have the opportunity to make a real impact while receiving the support and encouragement to develop your skills and grow into the role.

The CSP has an ambitious Digital Transformation roadmap, and you’ll work as part of our collaborative Innovations team alongside Business Analysts, Project Coordinators and the Digital Transformation Program Manager to deliver projects that strengthen how we use technology, systems and data. Together, we’re improving the way we work and enhancing the services we provide to our members.

This is a key role, offering the opportunity to shape and lead digital transformation project delivery across the organisation. You’ll play an important part in strengthening project delivery, governance and change capability, helping the CSP deliver lasting organisational improvements.

The Innovations team sits within the Corporate Services and Infrastructure (CSI) Directorate. CSI is a centre of excellence, bringing together professional services that enable the CSP to achieve its ambition of being a modern, influential and impactful organisation. Our work is closely aligned with the CSP’s values, recognising the vital connection between what we do, the work of our colleagues, and the care our members provide to patients.

Responsibilities

Main Duties and Responsibilities:

• Responsible for the effective day-to-day management of digital transformation projects, to ensure they are effectively planned, managed and completed in line with expected budget and timeframes using established and best practice project management methodologies.
• Responsible for monitoring and reporting project progress to internal and external stakeholders, including fortnightly project reports to the Program Manager and to the Digital Transformation Board every two months when required.
• Effectively identify, monitor and manage risks, including maintaining an up-to-date risk register for each project to minimise impact on the project and CSP.
• Responsible for setting up and running project meetings and issuing agendas and any necessary pre-reading as required. You will manage effective decision-making processes, as well as ensuring effective communications of agreed actions and information are shared effectively.
• Working as part of the broader project delivery team, you will manage projects through the full life cycle of the project, from initial conception, through discovery and requirements gathering and process mapping, through tender and supplier selection, through build and user acceptance testing, as well as final project evaluation.
• Responsible for the creation and ongoing management of the project plan, working across both technical and business teams to create a clear, realistic and agreed plan. The project plan will be produced using AsanaTM planning software, and you will work closely with other technical teams and the Program Manager to assign resources to the project.
• Responsible for maintaining up-to-date and complete project documentation.
• Ensuring the business understands its relevance and their responsibilities to input into their creation. You will ensure documents remain relevant and up to date.
• Documents include Project initiation documents, project plans, Risk, Assumptions,
• Issues and Dependencies log, communication plans and decision logs etc.
• Responsible for managing and reporting project budgets to the project team and flagging where budgets are at risk in good time. You will be comfortable presenting budgets in a clear manner to project teams and snr leaders of the project to ensure effective management.
• Support the effective adoption and transition to BAU to maximise the overall project's chances of success. Working with the wider solutions team to ensure that all relevant stakeholders are aware of the documented processes once the project is in BAU.
• Manage external suppliers and manage them against technical and complex contracts and SoWs. Ensuring the CSP manages their contractual obligations effectively and against agreed terms and timeframes, you will be ensuring the CSP utilises its budget effectively at all times.
• Provide cover for the Program Manager role as required, to assist with maintenance of program level documentation such as digital transformation board reporting and other regular program documentation.
• The duties and responsibilities highlighted in this job description are indicative and may vary over time depending on business needs. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of the post and in accordance with the needs of the team.

Skills, Competencies, Experience & Attributes

Previous Experience:

• Experience of project management of digital transformation projects, especially those related to software replacement implementation projects
• Previous experience working in not-for-profit or 3rd sector especially a membership-focused organisation or professional body, would be beneficial
• Experience of managing multiple projects at one time.
• Experience of holding technically complex, difficult or challenging conversations with stakeholders who may be upset or unhappy with the outcome or decision being delivered.
• Experience working closely with technical teams such as ICT,
• Digital and Data experts and being able to explain in simple language to business stakeholders as required.
• Experience of making decisions on what issues need escalating and managing both up and across from their role.
• Experience chairing meetings and ensuring decisions are presented in a clear way and with the right information needed.
• Experience writing and presenting progress reports to non- technical leadership teams or senior managers clearly and concisely.
• Experience working with changing priorities and adapting plans as required.

Skills, Abilities & Knowledge:

• Advanced project management skills, including being responsible for managing all project documentation and artefacts.
• Experience of managing deadlines and holding project members to account to ensure delivery.
• Experience forecasting, managing and tracking budgets with upward of 10 budget lines.
• Understanding of differing project management techniques with the ability to apply appropriate project management practices and methodologies such as Waterfall, agile, SCRUM to suit the project.
• Excellent written and verbal communication skills, with the ability to communicate across multiple stakeholders that have varying degrees of technical or Digital Project experience from none to expert.
• Demonstrates independent thinking, critical analysis and the application of information to complex projects.

Other Requirements:

• Knowledge and understanding of equality and diversity principles and the ability to work with them in practice.
• Takes responsibility for ensuring that data is accurate and up to date, whilst being aware of sensitive and confidential data.
• An awareness of/commitment towards trade union principles.
• Commitment to continuing professional development
• Ability and commitment to enact and promote the CSP’s core values.

Required Qualifications

• Educated to degree level or equivalent experience
• Project Manager qualification or equivalent relevant experience

Compensation & Benefits

• 27 days’ annual leave plus bank holidays (pro rata)
• Office closure between 25 December and 01 January
• A generous pension scheme with 12% employer contribution

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Please apply online and complete the online application form. CVs will not be accepted.
• If you have any questions about the role, please contact Hannah Usher, Digital Transformation Program Manager, on 0207 306 1102 or email [email protected].

Interviews

• Interviews are held either at our London office or virtually via Microsoft Teams or Zoom. Our recruitment process typically involves a single interview stage. On some occasions, we may choose to include at estor presentation task. We aim to notify you of the outcome within 2 working days of your interview. If week pect this to take longer, we will keep you informed.
• Shortlisting outcome is W/C 7th September 2026
• The interview date is W/C 14th September 2026

Policies

CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live. Therefore, we encourage applications from candidates underrepresented in the CSP’s workforce, including those from Black, Asian, and minority ethnic backgrounds, those with disabilities, and LGBTQIA+ people. Please note that all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our Equity Diversity, and Belonging strategy. 

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