Product Manager

The Scout Association

Hours
35 hours per week

About the Organisation

Scouts and everyone are welcome here - all genders, races, and backgrounds. We give over 400,000 4–25-year-olds the skills they need for school, college, university, and the job interview: the skills they need for life. Right across the UK, we’re helping young people gain skills for life and find their place in the world. We help them speak up, play their part, and shine bright. Scouts is the place to be yourself and find yourself.

These are young people who are not afraid to stand up for what they believe in, to do the right thing, and to think of others before themselves. At a time when communities sometimes feel divided, Scouts brings people together. We’re building stronger communities and contributing to a stronger society. All this is made possible by the generosity of our adult volunteers.

Now’s a challenging time for us all, but Scouts has never been more important - giving young people purpose, hope, and a place to belong. With the launch of Squirrels for 4–6-year-olds, and opening more units in even more areas of deprivation, we’re making more of a difference than ever.

About the role

As a Product Manager, you’ll lead the development of digital products that meet user needs and deliver real value. You’ll spend time listening to users, understanding their challenges, defining a clear product vision, and turning that into impactful outcomes.

Working closely with staff, volunteers, and suppliers, you’ll help continuously improve our digital tools and ensure they evolve alongside organisational needs. This is a unique opportunity to make a real impact, helping deliver products that support over half a million young people each week as they gain skills for life.

Responsibilities

Product Management:

• Act as the Product Manager for a portfolio of integrated digital systems
• Serve as the primary point of contact and escalation for assigned products
• Work with stakeholders to define product objectives and outcomes
• Create and maintain multiyear product roadmaps aligned to organisational strategy

Delivery and Execution:

• Translate product vision into clear user stories and acceptance criteria
• Facilitate backlog prioritisation and feature delivery
• Lead build, testing, training, and deployment activities
• Ensure solutions meet organisational requirements and are fit for purpose
• Identify and manage dependencies, risks, and technical constraints

Stakeholder and Team Collaboration:

• Build strong relationships with internal teams and external suppliers
• Facilitate workshops to understand business needs and user problems
• Run and support agile ceremonies, including planning sessions and retrospectives
• Inspire confidence through a strong understanding of the organisation and its goals 

Change Management and Adoption:

• Support change management activities to ensure successful adoption
• Ensure users receive effective communication and training
• Champion product management practices across the organisation
• Measurement and Continuous Improvement
• Define and manage product OKRs and KPIs
• Use data and insights to inform decisions and measure success
• Continuously review outcomes and identify opportunities for improvement

Skills, Competencies, Experience & Attributes

Experience:

• Experience working on digital products across a range of delivery projects
• Proven ability to gather, analyse, and document user and business requirements
• Experience working with agile or iterative delivery methodologies ( Scrum, DSDM)
• Exposure to digital platforms such as CRM systems, CMS platforms, mobile apps, and social media
• Experience using a variety of requirements elicitation techniques, including interviews, workshops, and user observation
• Experience in analysing both functional and non-functional requirements
• Experience working across the full project lifecycle
• Familiarity with agile documentation, such as backlogs, user journeys, user stories, and acceptance criteria
• Experience facilitating agile ceremonies, including sprint planning and standups
• Confidence working with a wide range of stakeholder groups

Skills, Abilities & Knowledge:

• Strong understanding of product management, agile practices, and lean delivery
• Up-to-date knowledge of digital trends, tools, and best practices
• Excellent communication and stakeholder management skills
• Ability to manage complexity and prioritise effectively
• Evidence-based decision-making using data and insight tools (analytics platforms)
• Experience working with CMS, CRM, and analytics tools
• Strong problem-solving skills and the ability to work independently
• Experience managing suppliers and delivering training
• Ability to deliver high-quality work in a fast-paced environment
• Strong attention to detail and quality focus
• Ability to deliver quality work in a fast-paced environment, with the ability to balance emerging & tight timelines  
• Capable of prioritising and managing own workload  
• Quality focus and attention to detail

Required Qualifications

• No formal qualifications are required

Compensation & Benefits

• 28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas
• Flexible working hours
• Double-matched pension up to 10% of gross salary
• Generous family leave and support as a family-friendly employer

Working locations

• Gilwell Park, Essex, United Kingdom

How to apply

• Please submit an online application by 11:59 pm on Sunday, 12th July 2026.
• If you'd like to find out more to see if this role suits you, we'd be very happy to have an informal chat; please contact [email protected] to set up a call or virtual meeting.
• To help us monitor the application of our Equality, Diversity & Inclusion Policy, we’d be grateful if you'd also complete the Recruitment Monitoring questions on the Application Form. 
• Before making an application, please make sure that you’ve read the Recruitment and Selection Policy

Interviews

• Interviews will be held week commencing 20th July 2026

Policies

The Scouts is an equal opportunity employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

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