ePortfolio Administrator

Royal College of Psychiatrists

Hours
35 hours per week

About the Organisation

Royal College of Psychiatrists (RCPsych) is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 21,000 members and engages with government and the media as the leading voice of UK mental health services. The College is an award-winning, values-based organisation. 

Royal College of Psychiatrists is the professional medical body responsible for supporting psychiatrists throughout their careers, setting standards in psychiatry, and promoting mental health in the United Kingdom. The organization is crucial in education, training, research, and policy advocacy related to psychiatry and mental health services. The primary mission of RCPsych is to improve the understanding, prevention, and treatment of mental illnesses and ensure that people with mental health conditions receive high-quality care.

About the role

You will be a key point of contact for all stakeholders for the RCPsych training ePortfolio (provided by FourteenFish), responding to queries promptly and ensuring users are able to access the platform quickly and effectively. You will support the administration of the ePortfolio transition to the new provider, and support training and communications to embed the new ePortfolio and ensure all users are transitioned as smoothly as possible. You will support the Specialist Registration Manager administratively with the ePortfolio stakeholder and development meetings and other meetings or administrative tasks as appropriate.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.  We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity. We will provide appropriate reasonable adjustments for candidates who may have a disability.

Responsibilities

Key Responsibilities:

• Act as a key point of contact to all users of the RCPsych ePortfolio. Answer user queries via email and phone calls, signposting to user support guides and training documents.
• Maintain and update the ePortfolio training resources for all stakeholders and ensure effective communication and dissemination. Ensure communications are circulated to all users and are available on the College website.
• Undertake all data entry and creation of accounts on the ePortfolio, updating user accounts, and downloading activity reports.
• Support the Psychiatry Training helpdesk, answer queries by telephone and email regarding ePortfolio access and general education and training matters.
• Where applicable, escalate user queries to the ePortfolio developers via the Specialist Registration Manager. Acting as a conduit between user stakeholders, the ePortfolio provider, and the College on ePortfolio-based queries. Support the innovation and development within the ePortfolio.
• Maintain a database of user queries to track trends and feed into our FAQs and user guidance.
• Update relevant RCPsych web pages and continuously feed into training. 

General:

• Undertake any other duties related to the job purpose and which may be necessary in the College’s work.
• To carry out all duties in a safe and proper manner in accordance with the College’s Health and Safety Policy.
• To undertake all duties in line with the College’s values, policies, procedures, and regulations, ensuring that the work undertaken actively promotes equity and diversity.
• To support the College’s sustainability and net zero programme with a focus on adhering to policy and implementing initiatives.
• This job description is not exhaustive and is subject to change in accordance with the business needs of the College.

Skills, Competencies, Experience & Attributes

Essential:

• Good standard of education
• Experience in an administrative role
• Good keyboard skills and experience with MS Office and spreadsheet packages
• Knowledge of basic statistical analysis and the ability to work accurately
• Excellent communication skills, including the ability to draft own correspondence and documents
• Flexibility and ability to act on one's own initiative
• Well organised, with an ability to work efficiently to tight deadlines and to prioritise own workload
• Ability to work as part of a small team

Desirable:

• Experience of working with databases
• Experience in customer services environment

Compensation & Benefits

• 25 days of annual leave, plus public and bank holidays
• Six college closure days (during May, August and December)
• Generous flexi-time and time off in lieu (TOIL) schemes
• Enhanced maternity leave (eight weeks at full pay, 18 weeks at half pay, 13 weeks lower rate SMP, 13 weeks unpaid leave)
• Enhanced paternity leave (two weeks at full pay, rather than at the statutory level)
• Interest-free season ticket loan
• Probationary period 6 months
• Subsidised café at our London Head Office
• Health and well-being package (including up to £160 for complementary therapies)
• Money towards annual eye tests
• 24/7 health and stress-related helplines
• Management support helplines
• Group Income Protection Scheme
• Generous pension and life assurance schemes

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Apply to our website
• RCPsych Candidate Information Pack
• Job Advert
• If you require assistance or any other reasonable adjustments to complete your application form, don't hesitate to get in touch with [email protected]
• Please note that applications received after this date and time will not be considered.

Interviews

• The interview date is Friday, 17th July 2026 (via MS Teams)

Policies

The College is opposed to all forms of prejudice and believes that everyone should be treated fairly, regardless of age, disability, gender reassignment, marriage and civil partnership status, race, religion or belief, sex, or sexual orientation (the protected characteristics). We are committed to promoting equality, diversity and inclusion for our existing and future members, associates, affiliates, staff, and visitors in all our practices and arrangements. We actively advocate for, and support, equality of access, experience and outcomes for all College staff, all members and for all mental health patients and carers.

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