Digital Administrator

Royal College of Occupational Therapists

Hours
35 hours per week

About the Organisation

We’re RCOT, the Royal College of Occupational Therapists. We’ve championed the profession and the people behind it for over 90 years; and today, we are thriving with over 36,000 members. Then and now, we’re here to help achieve life-changing breakthroughs for our members, for the people they support and for society as a whole. We have a vision that people everywhere value the life-changing power of occupational therapy. To achieve this, we have a new organisational structure that positions us to take advantage of opportunities for occupational therapy and for us as a membership body.

About the role

The Membership Engagement Directorate plays a central role in helping us attract, engage, support and retain members, while ensuring we deliver value throughout the member journey. Working across digital, content, communications, marketing, events and engagement activities, the directorate helps connect members with the resources, opportunities and experiences that support their professional lives and strengthen their relationship with the organisation. As Digital Administrator, you'll play a key role in keeping our digital platforms, content and processes running smoothly.

Supporting the wider digital team, you'll carry out essential maintenance activities, help manage incoming requests, and ensure high standards of quality across our systems and digital content. This is a varied role that combines reactive support with planned maintenance and continuous improvement, making it ideal for someone who enjoys staying organised, solving problems and working with digital systems.

This is an excellent opportunity to build your digital skills while contributing to platforms and services used across the organisation. You'll play an important role in maintaining quality, improving processes and ensuring our digital systems work effectively for colleagues, members and customers. Joining a supportive team with established processes and opportunities to learn, you'll be trusted to make a real impact from day one.

Responsibilities

Main Responsibilities:

• Support the day-to-day running of the digital function, including maintaining and updating the team planner.
• Act as the first point of contact for the digital team inbox - triaging, prioritising and responding to queries appropriately.
• Maintain and improve digital platforms ( website, CRM and member systems), including tasks such as fixing broken links, updating content and layouts, and data cleansing.
• Support regular platform checks and audits to ensure systems are accurate, up to date and performing as expected.
• Apply quality control across digital content - editing and publishing in line with digital best practice, accessibility standards and brand guidelines.
• Assist with improving team processes and efficiency, including documenting tasks, maintaining checklists and supporting operational improvements.
• Support colleagues across the organisation to use digital platforms effectively, including delivering basic training and guidance.
• Respond professionally and helpfully to enquiries from members, the public and colleagues.

Values and Culture:

• Live our values in all that you do; celebrate it when colleagues live our values and raise it, respectfully, when they don’t.
• Engage in regular conversations with your manager about objectives, wellbeing and performance (data, impact and outcomes).
• Take personal ownership of your career development, seeking support and guidance as needed.

Skills, Competencies, Experience & Attributes

Skills & Experience:

• Experience in an administrative, coordination or support role, ideally in a digital or systems-focused environment.
• Strong organisational skills, with the ability to manage and prioritise a mix of reactive and planned tasks.
• Confident using digital tools and systems (Microsoft Office); experience with CMS, CRM or similar platforms is desirable.
• Excellent attention to detail, with strong proofreading and quality-checking skills.
• Ability to gather, organise and present information clearly.
• Clear and professional communication skills, both written and verbal.

Approach & Mindset:

• A practical, logical thinker who enjoys problem-solving and improving processes.
• Comfortable working in a fast-paced environment with a steady flow of tasks and queries.
• Willing to take ownership of routine maintenance tasks and see them through to a high standard.
• A collaborative team player who is also able to work independently.

Desirable:

• Experience training or supporting others to use digital tools or systems.
• Understanding of digital best practice, including usability and accessibility.

Compensation & Benefits

• Holiday entitlement 26 days
• Christmas closure - we’re closed over the Christmas period.
• Pension scheme - RCOT operates a contributory pension scheme; you are eligible to join this scheme from your date of commencement. Contributions are made on a salary exchange basis and are 6% of gross salary from the employee and 9% from the employer.     
• Life cover - four times annual salary. 
• Eyesight testing.  
• Health and wellbeing app. 
• Supportive networks and inclusive team - we have several colleague networks to support colleagues and provide a space for discussion and reflection, as well as promote allyship. 

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Ready to apply? Follow the link and remember to attach your CV and cover letter in the ‘Statement of Suitability’ section.
• If you have any questions, get in touch with us at [email protected].
• If you’re interested in this role, please download the full Digital Administrator role profile.

Interviews

• First interviews Wednesday 23rd July 2026

Policies

As a membership organisation, a professional body, and an employer, RCOT is committed to leading innovative change to promote equity and social justice and build a sense of belonging for all our staff, members, and the populations we serve. Our ambition is to have a diverse workforce that is representative of the communities we serve. We don’t only embrace diversity; we celebrate it, nurture it and support our staff in realising their true potential.

We are passionate about creating an environment free from discrimination and harassment where people can be their authentic self and recognise that each of us is unique. Therefore, our definition of diversity goes beyond those defined in equality legislation, and we will afford the same standards and principles to those with lived experiences.

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