Business Analyst

Stroke Association

Hours
35 hours per week

About the Organisation

Stroke Association is the UK’s leading charity providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery, and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the differences and thrives on the diversity of our people. Guided by our approach to solving inequity in stroke, we are prioritising listening to and learning from lived experience across our charity.

About the role

We’re looking for a collaborative and motivated individual to join our Digital, Technology & Data Services team as a Microsoft Dynamics 365 CRM Business Analyst. Initially reporting to the Associate Director for Knowledge and Insight, the Business Analyst will support the development and ongoing improvement of the organisation’s Microsoft Dynamics 365 CRM platform.

The role will analyse and translate business needs into clear, well-structured technical requirements, helping to deliver Microsoft Dynamics 365 CRM improvements that enhance customer services, strengthen engagement and improve operational efficiency. The role acts as a key bridge between operational teams and technical delivery colleagues, ensuring changes are driven by genuine organisational needs, aligned with strategic priorities, and designed to deliver sustainable long‑term value.

Initially reporting to the Associate Director for Knowledge and Insight, the Business Analyst will support the development and ongoing improvement of the organisation’s Microsoft Dynamics 365 CRM platform. The role will analyse and translate business needs into clear, well-structured technical requirements, helping to deliver Microsoft Dynamics 365 CRM improvements that enhance customer services, strengthen engagement and improve operational efficiency. The role acts as a key bridge between operational teams and technical delivery colleagues, ensuring changes are driven by genuine organisational needs, aligned with strategic priorities, and designed to deliver sustainable long-term value.

Responsibilities

Key Responsibilities:

• Working with stakeholders across the organisation to understand business processes, user needs and priorities
• Analysing, documenting and translating business requirements into clear functional specifications for Microsoft Dynamics 365 CRM development
• Collaborating closely with Digital, Technology & Data Services colleagues to support the delivery of Microsoft Dynamics 365 CRM enhancements
• Ensuring Microsoft Dynamics 365 CRM developments align with organisational strategy and deliver measurable business benefits
• Supporting continuous improvement of the Microsoft Dynamics 365 CRM platform, championing usability, efficiency and best practice

Skills, Competencies, Experience & Attributes

• Experience or a proven track record of working as a Business Analyst on CRM systems, ideally Microsoft Dynamics 365.
• Strong skills in requirements gathering, analysis and documentation
• Be confident working collaboratively with both technical and non‑technical stakeholders
• Experience translating operational needs into effective technical solutions
• Be organised, analytical and focused on delivering long‑term value for the organisation

Compensation & Benefits

• 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full-time equivalent)
• Cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Conditions of employment

• You must be a resident in the UK and have the right to work in the UK.

Working locations

• Home-based
• Occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

How to apply

• Apply to our website
• Please submit your CV (including details of your current address) and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
• If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role
• If you have  any questions, please drop us an email at [email protected]

Interviews

• The interview date is To Be Confirmed
• Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

Policies

We are working to improve the representation of this lived experience at all levels within the Stroke Association, and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups, and we're committed to continuously improving our diversity and inclusion efforts. If you have questions or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

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