Understanding your members journey: Using CRM and marketing to make it a seamless experience
Taking a look your website: accessible, usable, user-friendly and user-centric? Analysing your web pages’ performance in the context of their various aims, traffic and conversions What are your other key membership touchpoints: using the right content via mobile to improve the user journey and experience Key ways to improve your CRM effectiveness with little cost Incorporating the role of social media platforms in user decision making
Ref:TAC15/TLK-4255
