Training Coordinator

National Council for Voluntary Organisations

Hours
35 hours per week

Length of contract
12 month

About the Organisation

For over 100 years, the National Council for Voluntary Organisations (NCVO) has stood shoulder to shoulder with communities, championing and celebrating voluntary action. Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities. We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​We focus on empowering charities and volunteers by ensuring they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create a greater impact. ​As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO.

We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness, and collaboration in everything we do internally and externally. ​We have around 80 staff and an income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers because stronger charities make for stronger communities.

About the role

This is a great opportunity to join our Training team and play a key part in delivering a high‑quality in‑house training programme. You’ll be at the centre of a busy, fast‑paced operation coordinating logistics, supporting financial processes, and ensuring clients and trainers receive an excellent service. If you enjoy organised, people‑focused work and like being the person who keeps everything running smoothly, this role will suit you.

Responsibilities

Key Responsibilities:

• Coordinating the smooth planning and delivery of in‑house training sessions.
• Managing inboxes, processing invoices and credit notes, and supporting financial tasks.
• Liaising with clients, associate trainers and internal teams to ensure clear, timely communication.
• Maintaining accurate CRM records and handling training enquiries with strong attention to detail.

Skills, Competencies, Experience & Attributes

Experience:

• Working as part of a team, ideally in an externally facing role. Experience contributing to team goals and engaging with customers or external partners.
• Administration, data and CRM Practical experience with administrative tasks, data management and updating CRM records.

Skills:

• Highly organised, attention to detail and stakeholder-focussed Experience contributing to team goals and engaging with customers or external partners.
• Strong interpersonal and communication skills (both written and verbal). Confident communicator able to adapt to different audiences and build positive working relationships.

Knowledge:

• Understanding of CRM, financial processes and systems. Working knowledge of CRM systems and basic financial workflows, including data handling and process support.
• Understanding of high-quality customer service, clear grasp of service standards, customer expectations and effective query resolution.

Compensation & Benefits

• 25 days’ Annual Leave and office closure between 25th December and 1st January inclusive. 
• ​2.5 extra ‘wellbeing’ days off during the year
• ​Enhanced pay for sick/maternity/adoption leave
• Subsidised gym membership
• Season ticket loan
• Monthly homework allowance for permanent homeworkers
• Monthly office worker allowance 
• Generous employer pension contribution of 8.5% of salary,
• Pension scheme (linked to employee contribution)
• Training and development opportunities.
• Hospital Saturday Fund health cash plan
• ​24-hour free and confidential employee assistance programme

Conditions of employment

• All applicants must have the legal right to work in the UK.

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Background information
• Send a copy of your CV and our information form, quoting the reference DSA, to [email protected]. You can also send any queries about the process to this address.
• We’re not able to respond to or provide feedback on every application received. If you have not heard back within 72 hours of your application, unfortunately, you have not been successful in progressing to the next stage.

Interviews

• The interviews will be on Thursday, 25th June 2026 (1 stage, totalling around 1 hour).

Policies

NCVO is fully committed to equity, diversity, and inclusion in our sector. We want this reflected in the diversity of the people who work for us, and we welcome applications from people of all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse lived experiences.

As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview. If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

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