Membership Operations Manager

The Law Society

Duration
June 2026 to August 2027.

About the Organisation

Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government, and others, to offering training and advice, we're here to help, protect, and promote solicitors across England and Wales. An exciting opportunity has arisen to recruit for a role at the heart of the Law Society's campaigning and political influencing activity.

The Law Society is the independent professional body for over 200,000 solicitors in England and Wales. A year into the new government, there is a significant opportunity to influence the political debate, driving important issues such as access to justice, the rule of law, and supporting a thriving legal business sector up the agenda and influencing policy on behalf of our members.

About the role

The Law Society is currently recruiting for a fixed-term position for a Membership Operations Manager to lead on the development and delivery of efficient and effective membership operational processes, and ways of working to support the delivery of a valued membership experience and member offer.

The role will involve managing the review and development of end-to-end membership operational processes; improving ways of working to ensure an effective and efficient member experience; developing the CRM/data strategy to enable streamlining of membership processes and outputs; and line managing the Membership Operations Executive.

Responsibilities

Core Duties:

• Manage the process for the review and development of end-to-end membership operational processes.
• Manage the project to implement improved ways of working to ensure an effective and efficient member experience
• Manage the project to develop reports and dashboards to monitor and assess the performance of membership activities
• With colleagues across the business, help develop the CRM/data strategy to enable streamlining of membership processes
• Define key membership data/information based on business requirements and, working with colleagues, implement processes and campaigns to monitor, improve, and maintain the quality of them, including capturing and updating data
• Responsible for the successful implementation of the member onboarding process and the annual subscription processes
• Manage the provision of timely, responsive, and professional administrative, coordination, project management, information, and research support required to plan and deliver section development plans, pricing, activities, and reporting
• Responsible for ensuring the membership team’s processes are fully compliant with data protection laws
• Lead, motivate, and manage the Membership Operations Exec
• Support the member engagement strategy by providing membership information, data, and insights to inform the development of engagement materials and plans
• Responsible for ensuring appropriate and tailored membership materials reach the right audience at the right time
• Other operational, cross-organisation, and project management duties as assigned from time to time

Skills, Competencies, Experience & Attributes

Skills & Attributes:

• Good knowledge of data protection laws
• Proven experience in assessing and documenting business requirements and improving ways of working and team outputs
• Experience of leading successful operational planning and development in a membership organisation similar to
• Significant demonstrable experience in delivering membership operations
• Managed and influenced the development of membership or customer relationship management databases
• Experience in managing projects through to successful completion
• Ability to lead and manage change at all levels effectively
• Excellent communication and interpersonal skills - able to gain the confidence of leaders and colleagues
• Project management experience
• Excellent research and analytical skills
• Budget management experience
• Management and supervisory experience, including staff development and appraisals
• Experience in improving and managing customer services 
• CRM D365 knowledge
• Enjoys working with large sets of data

Desirable:

• Commercial acumen
• Understanding/experience of digital transformation Interview
• Knowledge of the legal profession

Required Qualifications

• Education: degree or equivalent, demonstrable experience

Compensation & Benefits

• 3% flex fund after 3 months, plus comprehensive benefits
• Generous flexible benefits package
• A friendly working environment and the opportunity to develop your career within a professional organisation.

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Apply to our website
• Please note: if you are an internal applicant, the Pay Policy will apply.

Policies

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity, and inclusion, and a culture of excellence, trust, clarity, and respect.

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