Membership Officer

National Council for Voluntary Organisation

Hours
35 hours per week

About the Organisation

For over 100 years, the National Council for Voluntary Organisations (NCVO) has stood shoulder to shoulder with communities, championing and celebrating voluntary action. Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities. We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​We focus on empowering charities and volunteers by ensuring they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create a greater impact. ​As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO.

We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness, and collaboration in everything we do internally and externally. ​We have around 80 staff and an income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers because stronger charities make for stronger communities.

About the role

The Membership Officer drives NCVO’s growth by balancing proactive sales and advocacy with high-precision administration of the membership lifecycle. This role is responsible for the meticulous management of the subscription process, from processing new applications to administering monthly renewals and financial workflows. By maintaining exemplary data accuracy within the CRM, the postholder ensures that every member interaction is underpinned by reliable information. The role acts as a dynamic representative of NCVO, cross-selling services while ensuring the financial integrity and administrative excellence of the membership programme.

Responsibilities

• Deliver seamless membership journeys through high-volume, detail-focused administration.
• Manage the subscription lifecycle, including accurate invoicing, renewals, and audits.
• Identify and act on growth opportunities to support membership expansion.
• Cross-sell NCVO services while ensuring financial and administrative excellence.

Skills, Competencies, Experience & Attributes

Experience:

• High-volume administration: proven track record in a fast-paced environment requiring accuracy in data entry, financial accounting procedures and routine problem-solving.
• Target-driven engagement: experience in a customer-centric or sales environment, successfully balancing competing administrative priorities with a proactive approach to meeting growth and retention targets.

Knowledge:

• Subscription lifecycle management, knowledge of membership administration, including direct debit legal requirements and accurate financial procedures for renewals and invoicing.
• Sector advocacy: solid understanding of the UK civil society and NCVO’s service architecture to effectively promote membership value and cross-sell commercial products.

Skills:

• Precision and data accuracy: outstanding attention to detail with the ability to manage complex CRM databases (Dynamics preferred) at pace, ensuring maximum data integrity for reporting and income forecasting.
• Influential communication: exceptional verbal and written skills, capable of navigating sensitive subscription and financial discussions while passionately advocating for NCVO’s mission.

Compensation & Benefits

• 25 days’ Annual Leave and office closure between 25th December and 1st January inclusive. 
• ​2.5 extra ‘wellbeing’ days off during the year
• ​Enhanced pay for sick/maternity/adoption leave
• Subsidised gym membership
• Season ticket loan
• Monthly homework allowance for permanent homeworkers
• Monthly office worker allowance 
• Generous employer pension contribution of 8.5% of salary,
• Pension scheme (linked to employee contribution)
• Training and development opportunities.
• Hospital Saturday Fund health cash plan
• ​24-hour free and confidential employee assistance programme

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Background information
• Send a copy of your CV and our information form, quoting the reference MSO, to [email protected]. You can also send any queries about the process to this address.
• We’re not able to respond to or provide feedback on every application received. If you have not heard back within 72 hours of your application, unfortunately, you've been unsuccessful in progressing to the next stage.

Interviews

• Interview process: Two stages totalling around 1.5 hours
• Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview question themes will be shared in advance.

Policies

NCVO is fully committed to equity, diversity, and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us, and we welcome applications from people from all backgrounds and identities.

We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse lived experiences. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

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