Membership Engagement Manager

International Alliance of Patients’ Organizations

Hours
28 hours per week

About the Organisation

IAPO’s almost 300 members are patients’ organisations working at the local, national, regional, and international levels to represent and support patients, their families, and carers. We define a patient as any person with a chronic disease, illness, syndrome, impairment, or disability. These patients’ organisations work in many disease areas, from cancer, heart disease, and diabetes to endometriosis, narcolepsy, and depression. Many are founded and governed by the patients themselves and are diverse in terms of their capacity, budget, and influence.

The alliance was formed by patients’ organisations themselves in 1999 to facilitate collaboration and to promote a patient-centred healthcare agenda around the world, as the need for patients to be represented at the global level became increasingly multinational. Since its inception, IAPO has become recognized as a crucial alliance for the patient sector globally.

Our membership is increasingly developing, and we are able to provide a range of resources and information to a wider community of patient organisations in all regions of the world, enabling them to be well-informed and effective advocates at every level where healthcare decisions are made.

About the role

The Membership Engagement Manager leads the operational coordination and strengthening of IAPO’s membership lifecycle, ensuring administrative excellence, sustainable retention and meaningful engagement across a diverse global network. As part of a small international organisation, the post holder will be expected to contribute positively to the effective running of the organisation, including undertaking administrative responsibilities as required. The role requires a high degree of autonomy, professionalism and collaborative working within a small international team environment.

Responsibilities

Membership Operations (30%)

• Manage the full membership lifecycle, including applications, renewals and record updates.
• Ensure accurate processing of membership fees and documentation.
• Maintain and optimise the membership CRM/database.
• Monitor membership data and retention metrics, preparing periodic internal reports.
• Identify and implement practical improvements to enhance operational efficiency, ensuring processes remain efficient and sustainable within the available working capacity.

Member Engagement & Retention (45%)

• Act as the primary point of contact for current and prospective members.
• Develop and coordinate practical initiatives to support member retention and engagement.
• Identify opportunities for members to participate in IAPO initiatives, events and collaborations.

Member Communications (15%)

• Coordinate communications directed to members, ensuring clarity and cultural sensitivity.
• Support the maintenance and relevance of the members’ section of the website.

Organisational Contribution (10%)

• Provide support to relevant events, workshops and organisational initiatives as required.
• Contribute positively within a small, collaborative international team environment while balancing operational delivery with prioritised initiatives.

Skills, Competencies, Experience & Attributes

Core Requirements:

• 3-5 years’ relevant professional experience
• Experience within the not-for-profit sector or a similar membership-focused environment
• Ability to work independently with minimal supervision in a small organisation
• A collaborative and professional approach to teamwork

Administration & Operational Management:

• Experience using CRM systems or membership databases
• Strong digital literacy, including Microsoft Office applications
• Excellent attention to detail and accuracy in data management and communications
• Experience managing structured administrative processes
• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines
• Experience identifying and implementing improvements to administrative systems or processes

Project & Initiative Support:

• Experience contributing to structured projects or organisational initiatives
• Ability to engage constructively with colleagues and stakeholders to deliver agreed outcomes
• Practical problem-solving skills and a proactive approach
• Understanding of basic project planning principles and implementation

Membership & Stakeholder Engagement:

• Commitment to supporting patient organisations in strengthening their impact
• Experience coordinating or supporting events, workshops, and engagement activities
• Experience facilitating knowledge-sharing or learning initiatives

Communications Skills:

• Excellent interpersonal skills, with a diplomatic and professional manner
• Ability to communicate effectively with a diverse international audience, including those for whom English is not a first language
• Confidence in engaging with members and prospective members via email, telephone and virtual platforms
• Experience adapting communications to meet diverse access or language needs

Additional Desirable Skills:

• Experience supporting volunteers or temporary staff
• Experience working with international or culturally diverse stakeholders
• Fluency in other languages  would be highly advantageous

Compensation & Benefits

• The probationary period is six months
• 28 days’ annual leave, inclusive of UK public holidays.
• 5% employer pension contribution (following successful completion of probation), alongside opportunities for professional development and training.

Conditions of employment

• You must have the right to work in the UK

Working locations

• Home-based
• Some may occasionally be required to accommodate international engagement across time zones.

How to apply

• To apply for this post, complete the application form

Interviews

• Interviews are expected to take place via Zoom from April 2026. If you are unavailable during this period, please indicate this in your application. While we will endeavour to accommodate alternative dates where possible, this cannot be guaranteed.

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