Membership Development Officer

The Giftware Association

Hours
35 hours per week

About the Organisation

Giftware Association is the UK's leading trade association and growth partner for the gift and home sector, a dynamic community where ambitious brands, makers, retailers, and suppliers come to accelerate their growth. We exist to move the industry forward. That means giving businesses the tools, insights, and connections they need to compete in a fast‑changing market. From expert legal and compliance support to trend intelligence, buying insights, business savings, and high‑impact promotional opportunities, we help our members unlock real, measurable value.

As the organisation behind Gift of the Year, we champion the creativity and commercial excellence shaping the future of gifting. Our platform amplifies standout products, elevates emerging talent, and connects brands with buyers who are ready to discover what’s next. If you’re building something remarkable in the gift and home world, we’re here to help you scale it. Join a community that’s bold, collaborative, and committed to raising the bar for the entire industry.

About the role

As the Giftware Association evolves and grows, we’re looking for a driven, people-focused Membership Development Officer to help shape our future. This is a key role at the heart of our organisation, supporting our mission to build a stronger, more connected, and more valuable community for the home, gift, and jewellery industries. If you love building relationships, hitting targets, and making a real impact, this is your opportunity to be part of something transformational. This isn’t a passive membership role; this is about growth, energy, and connection.

You will take the lead on driving new member recruitment, while also playing an active role in ensuring our existing members are engaged, supported, and getting real value from their membership. From prospecting and pitching to face-to-face meetings and event networking, you will be the face of the Association to many of our members and future members. To grow our membership, strengthen relationships, and bring our value proposition to life in a way that genuinely resonates.

Responsibilities

Membership Recruitment:

• Proactively identify, engage, and convert new and lapsed members
• Clearly communicate the value of GA membership in a compelling way
• Build and manage a strong pipeline of leads through CRM and outreach
• Conduct pre-membership conversations to ensure alignment and quality
• Carry out regular face-to-face meetings and visits across the UK
• Use data and insight to track performance and refine your approach
• Support onboarding to ensure new members feel engaged from day one

Membership Retention & Engagement:

• Build strong relationships through regular contact and in-person visits
• Actively promote GA services, including events, training, and commercial support
• Support renewal processes and proactively reduce churn
• Identify at-risk members early and take action to re-engage them
• Gather and share feedback to shape future strategy and improvements
• Represent GA at trade shows, networking events, and industry gatherings

Membership Administration:

• Maintain accurate and up-to-date records within CRM systems
• Manage pipelines and segment contacts to support targeted campaigns
• Ensure all activity is tracked and aligned with data and compliance standards

What Success Looks Like:

• Achieving and exceeding membership revenue and growth targets
• Maintaining strong retention and member satisfaction (NPS)
• Consistent, proactive outreach across digital, phone, and in-person channels
• Building a strong, engaged, and growing membership community

Skills, Competencies, Experience & Attributes

Essential:

• Experience in sales, business development, or membership growth
• Proven track record of managing pipelines and hitting targets
• Strong communication and relationship-building skills
• Confident using CRM systems and Microsoft Office
• A-level education (or equivalent)
• Full UK driving licence and access to a vehicle

Desirable:

• Experience within a trade association or membership body
• Knowledge of the home, gift and stationery sectors, and general merchandise 
• Degree or relevant industry qualifications

Why Join Us

• Be part of a forward-thinking Association undergoing an exciting transformation
• Work in a dynamic, creative industry full of passionate businesses
• Enjoy a role with genuine autonomy, variety, and impact
• Benefit from uncapped earning potential linked directly to your success

Compensation & Benefits

• Private healthcare (after 3 months)
• Death in service cover (4x salary after 1 year)
• One paid volunteering day per year
• Employee Assistance Programme
• Performance-related bonus scheme
• Access to salary extras platform (including retail, gym, and tech discounts)

Working locations

• Hybrid model, working in the Birmingham office and remotely

How to apply

• If you’re excited by the opportunity to grow a community, build meaningful relationships, and play a key role in shaping the future of the Giftware Association, we’d love to hear from you.
• Please send your CV and a short covering letter to: Gemma Sault, Managing Director at [email protected]

Interviews

• Shortlisting W/C 15th June 2026
• The interviews W/C 22nd June and 6th July 2026

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