Membership Development Manager

National Council for Voluntary Organisation

Hours
35 hours per week

About the Organisation

For over 100 years, the National Council for Voluntary Organisations (NCVO) has stood shoulder to shoulder with communities, championing and celebrating voluntary action. Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities. We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​We focus on empowering charities and volunteers by ensuring they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create a greater impact. ​As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO.

We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness, and collaboration in everything we do internally and externally. ​We have around 80 staff and an income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers because stronger charities make for stronger communities.

About the role

The Membership Development Manager is responsible for evolving NCVO’s membership proposition into a high-performing programme with significantly expanded reach. The postholder will work collaboratively with the Membership Manager, who is responsible for day-to-day-operations, while this role acts as the strategic lead for innovation and income generation. The postholder ensures the offer remains relevant to the evolving needs of the sector while targeting new audiences, including the public and corporate sectors, to ensure NCVO maintains its unique influence and financial sustainability.

Responsibilities

• Building high-impact partnerships and initiatives with external organisations.
• Data focussed decision making, championing informed evidence-based decision-making for launching new service lines.
• Identifying and launching new products to established offerings in order to drive membership innovation.
• Relationship management and negotiation. This role will lead in driving through significant change to our membership with a real commercial focus.

Skills, Competencies, Experience & Attributes

Experience:

• Significant experience in business development or membership innovation, specifically in creating and launching new service tiers or commercial propositions.
• Demonstrable experience in stakeholder engagement and relationship management, with a track record of working collaboratively across teams to achieve high-performance outcomes.

Knowledge:

• Expert knowledge of membership development and value proposition design, with a deep understanding of how to use customer profiling and market trends to prevent service stagnation.
• Comprehensive understanding of the UK voluntary sector and infrastructure landscape, specifically the role of umbrella bodies and the specific demands facing diverse member types.

Skills:

• Advanced strategic relationship management and negotiation skills, capable of building high-impact partnerships with external bodies and corporate partners to drive reach and pace.
• Proven ability to lead complex, income-generating projects, to incorporate advanced data analysis that informs evidence-based strategies that align with organisational growth and quality standards.

Compensation & Benefits

• 25 days’ Annual Leave and office closure between 25th December and 1st January inclusive. 
• ​2.5 extra ‘wellbeing’ days off during the year
• ​Enhanced pay for sick/maternity/adoption leave
• Subsidised gym membership
• Season ticket loan
• Monthly homework allowance for permanent homeworkers
• Monthly office worker allowance 
• Generous employer pension contribution of 8.5% of salary,
• Pension scheme (linked to employee contribution)
• Training and development opportunities.
• Hospital Saturday Fund health cash plan
• ​24-hour free and confidential employee assistance programme

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Background information
• Send a copy of your CV and our information form, quoting the reference MDM, to [email protected]. You can also send any queries about the process to this address.
• We’re not able to respond to or provide feedback on every application received. If you have not heard back within 72 hours of your application, unfortunately, you've been unsuccessful in progressing to the next stage.

Interviews

• Interview process: Two stages totalling around 1.5 hours
• Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview question themes will be shared in advance.

Policies

NCVO is fully committed to equity, diversity, and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us, and we welcome applications from people from all backgrounds and identities.

We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse lived experiences. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

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