Membership Database Executive

Fund Boards Council

About the Organisation

Fund Boards Council is an expert-led, independent organisation wholly dedicated to supporting fund boards, and the teams crucial to their success, to improve governance, transparency and value on behalf of investors in the UK and cross-border. 

About the role

FBC is a small, remote-based membership organisation seeking a Membership Database Executive to oversee, maintain, and develop our member database and related content. The DB Executive will ensure our data is accurate, secure, accessible, and supports the FBC’s mission to effectively serve our members.

This role combines technical database administration with membership data/content management and member engagement reporting, making it ideal for someone who is detail-oriented, self-motivated, and passionate about enabling smooth operations in a mission-driven organisation.

Responsibilities

Membership Data Management:

• Using FBC’s membership management software, maintain accurate and up-to-date records of members, including contact details, roles and functional responsibilities, member leavers/joiners, etc.
• Support membership engagement by ensuring records reflect an individual’s engagement with FBC at all times.
• Flag gaps or inconsistencies in data and work with colleagues, and where applicable with the member organisations, to resolve them.
• Ensure all member data is stored with consistent naming conventions, and that content data fields are consistently used to make information easily searchable.
• Work with the FBC team and contacts within the member organisations to obtain new or amended contact and functional role data for upload to the database.
• Work with the FBC team to identify and implement content maintenance and update processes to ensure the ongoing accuracy of data stored in the membership database.

Member Software Management:

• Develop comprehensive expertise in FBC’s membership management software (full training will be provided).
• Based on this knowledge, identify and implement improvements in the storage of membership data to enhance reporting and visibility of member information.
• Work with the system technical lead to ensure content is regularly maintained, downtime is communicated, and software provider support is optimised.

Data Reporting:

• Generate regular reports on membership trends and engagement.
• Provide tailored data insights to staff and leadership for strategy and operations.
• Use reporting to drive continuous improvements to the data structure and accuracy.

Data Quality & Compliance:

• Carry out periodic data checks to ensure completeness and accuracy.
• Ensure all membership data and communications preferences comply with relevant data protection requirements (i.e. GDPR or equivalent).
• Maintain clear documentation of data-handling procedures.
• Ensure processes around data management are clearly understood by the FBC team and that the team are aware of their own responsibilities in maintaining the data.

Collaboration & Knowledge Sharing:

• Ensure the FBC team has appropriate access to (and knowledge of) accurate member data, lists and content when needed.
• Where needed, train the FBC team on how to use the database effectively.

Skills, Competencies, Experience & Attributes

Qualifications & Skills Essential:

• Experience maintaining or working with databases/CRMs in a membership setting.
• Advanced Excel skills to support the creation of reports and the ability to analyse and present data clearly for decision-making.
• Excellent attention to detail and accuracy in data handling.
• Good organisational skills for managing data structure, content and records.
• Effective communicator, able to work remotely within a small team and communicate professionally with senior team members.

Desirable:

• Familiarity with HubSpot or other membership management/CRM software. Note that full training will be provided.
• Experience organising digital content for member access.
• Understanding of data protection principles.

Working locations

• Home-based

How to apply

• To apply for this position, you need to submit your online CV

Policies

At FBC, we don’t just accept difference; we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services, and our community. FBC is proud to be an equal opportunity employer, and we are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, sexual orientation, age, citizenship, marital status, disability or gender identity.

Note: The language used in this job advert has been analysed by a gender-decoder tool and updated to reflect more gender-neutral and inclusive wording.

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