Learning and Governance Coordinator

Chartered Institute of Credit Management

Hours
35 hours per week

About the Organisation

Well, we’re the Chartered Institute of Credit Management, your professional body - the beating heart of the credit & collections profession. We make the world of credit a little less grey and a lot more brilliant. Whether you’re chasing invoices, analysing risk, or driving cashflow, we’re your ultimate wingman. We champion the credit community with qualifications, training, insights, and a network that’s second to none.

About the role

We are looking for a positive, proactive, and highly organised Administrator to join our team. This role will provide comprehensive administrative support across Training, the Credit Academy and Governance functions (which includes HR); helping to deliver an efficient, high-quality and customer-focused service to learners, members, training providers and internal stakeholders. The role will play a key part in supporting the delivery of learning programmes, maintaining accurate records, coordinating processes, and supporting Governance and HR requirements.

Responsibilities

Training & Credit Academy Support:

• Provide administrative support for the delivery of training programmes, virtual classes, and learning support services
• Coordinate course set-up, learner/delegate registrations, and trainer arrangements across learning platforms
• Act as a key point of contact for learners/delegates, trainers, and training provider queries via email and phone
• Support the administration of learner/delegate journeys, including onboarding, progress tracking, and completion
• Conduct wrap-around admin support for external trainers, including pre-training work schedules, PO acquisition, post-training follow-up, and certification 
• Monitor learner/delegate progress and highlight any risks or issues to the relevant teams
• Administer evaluations and compile feedback for continuous improvement
• Assist with the recruitment and onboarding of learners/delegates onto programmes and courses

Governance & HR Support:

• Assist with documentation and preparation for Advisory Council, Executive Board, Committees, and other meetings
• Maintain accurate records in line with governance and compliance requirements
• Ensure adherence to internal policies, governance requirements and quality standards
• Act as the first point of contact for queries received in relation to the CICM Member Support Service, responding to enquiries and liaising with internal and external stakeholders who support the service
• Support administration in relation to branch network queries and adherence to branch guidelines
• Provide internal administrative support in respect of Human Resources. This will typically involve assisting with general non-technical HR matters, for example, replying to reference requests, online filing of HR records and supporting the Line Manager on ad-hoc projects.

General Administration & Coordination:

• Printing, collating and dispatching of material
• Organising virtual and physical meeting rooms & co-ordinating attendance lists and refreshments
• Ensure effective document management and archiving in line with organisational policies
• Build strong working relationships with internal teams, members, learners, tutors and external partners

Skills, Competencies, Experience & Attributes

Essential:

• Experience in an administrative, customer service or business support role
• Strong organisational skills with the ability to manage multiple priorities
• Excellent attention to detail and high levels of accuracy
• Confident communicator with strong written and verbal skills
• Good working knowledge of Microsoft Office (Word, Excel, PowerPoint) and databases
• Ability to work collaboratively in a fast-paced and sometimes confidential environment

Desirable:

• Experience in a training, education or awarding body environment
• Understanding of learner management systems or online learning platforms
• Experience supporting governance, compliance or assessment processes

Personal Attributes:

• Proactive and solution-focused approach
• Strong customer focus with a commitment to service excellence
• Willingness to learn and continuously improve
• Professional, adaptable and reliable
• Ability to build effective relationships with a wide range of stakeholders

Compensation & Benefits

• Competitive salary
• Yearly salary reviews
• 25 days holiday (plus Bank Holidays), rising to 28 days based on length of service
• 1 day discretionary Birthday Leave
• 3 days of discretionary office shutdown over the Christmas period
• Employee Rewards Scheme offering discounts and offers from suppliers in retail, hospitality, travel, wellbeing and more
• Company Pension Scheme – we match a level of contribution up to a maximum of between 5% and 9% of salary
• Private Medical Scheme – available cover for you and your family
• Group Life Assurance with cover at twice the amount of your annual salary
• Eyecare vouchers
• Continuing Professional Development opportunities across a range of platforms, both informal and formal
• Free car parking onsite, with electrical charging points
• Bright and open plan collaborative office space
• Conveniently accessible from the A1

Working locations

• Peterborough, United Kingdom

How to apply

• If you would like to apply or find out more, please contact [email protected]

Interviews

• We’ll mix virtual interviews (great for fitting in meetings with busy lives) with face-to-face interviews, so we get to meet you, and you get to see our busy office in action. Our Recruitment, Selection and Background Screening policy is robust and transparent, including details of our requirement to carry out Baseline Personnel Security Standard (BPSS) pre-employment verification checks.

Policies

CICM values and champions equality, diversity and inclusion in everything we do. If you require adjustments, please let us know

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