Individual Giving Officer – Acquisition and Events Fundraising

Royal Osteoporosis Society

Hours
37.5 hours per week

About the Organisation

Royal Osteoporosis Society is a UK-based national charity dedicated to improving bone health and supporting people affected by osteoporosis. The organisation works to raise awareness, provide expert information, and fund vital research to prevent and treat osteoporosis. The Royal Osteoporosis Society plays a critical role in fighting osteoporosis and supporting those at risk or living with the condition. Would you like more specific details, such as ongoing research projects?

About the role

Reporting to the Acquisition Manager, this role primarily supports the planning, delivery, and implementation of acquisition campaigns (around 80% of your time). This includes recruitment, initial retention, upgrade, and reactivation of supporters and members across multiple channels. Around 20% of your time will focus on Events and Community Fundraising, including challenge events and third-party activities, providing stewardship and campaign support.

This role offers an excellent opportunity to gain hands-on experience, working collaboratively with colleagues to maximise supporter engagement and lifetime value. We’re a small team, but we like to have a big impact on supporters and members.

Responsibilities

Duties & Responsibilities Overall:

• Support the relevant manager to deliver targeted campaigns to maximise value and engagement among existing supporters
• Brief external suppliers to produce campaign material, ensuring they are accurate, on-brand, and delivered on time and to budget
• Liaise with internal stakeholders to collate campaign content, including case studies, statistics, and images
• Copywriting and proofreading public‑facing campaign content, ensuring clarity, accuracy, brand consistency, and strong fundraising messaging.
• Ensure we provide an exceptional stewardship to supporters, members, and event fundraisers
• Work with the CRM Manager to ensure accurate records are maintained
• Proactively identify opportunities to work with other areas of fundraising and other operational colleagues to help build the supporter base to increase engagement and lifetime value
• Assist the team in evaluating and growing the portfolio of activities, working within set budgets
• Track and report on campaign performance and make recommendations for improvements to future campaigns based on insights gained
• With the Individual Giving and Membership Manager, develop and manage the agreed budget, and undertake regular reporting on income and expenditure
• Manage the donation thanking process and maintain the portfolio of thank-you letters
• Comply with legal requirements and best practice outlined by the relevant bodies (Chartered Institute of Fundraising, Fundraising Regulator,
• Information Commissioner's Office, and the Gambling Commission, to implement good data protection principles, maintain confidential data sensitively, and adhere to organisational GDPR guidelines.

Acquisition:

• Support the recruitment of new donors, lottery players and members via face-to-face, digital, lead generation, telemarketing and other acquisition methods, project managing each activity from conception through to delivery, processing and fulfilment, liaising with suppliers, regulators and internal teams as required.
• Proactively contribute to the welcome journey, suggesting ways to retain members in their first year and beyond
• Import data as required, securely and accurately
• Maximise income from new members through accurate Gift Aid processing
• Undertake regular reporting on income and expenditure

Events:

• Support a portfolio of fundraising events (in-person and online) and community fundraisers, as well as in-memory and in-celebration income
• Build relationships and provide excellent stewardship to fundraisers
• Manage the donation thanking process for event and community fundraisers.
• Assist with designing bespoke supporter journeys where required
• Coordinate and send fundraising materials 

Other:

• Undertake other reasonable tasks and duties in relation to member and supporter care, as may be requested by the Head of Supporter Engagement, such as improving processes and updating procedures
• Undertake occasional UK travel as required, such as for events, site visits and attendance at meetings.

Skills, Competencies, Experience & Attributes

Essential:

• Supporter-focused mindset with a commitment to delivering an exceptional experience to all prospective and new supporters.
• An enthusiastic, hard-working team player with excellent interpersonal and relationship-building skills
• Excellent organisation skills, able to manage multiple projects to tight deadlines
• Able to follow procedures and work accurately, with excellent attention to detail.
• Excellent written and verbal communication skills, including copywriting, proofreading and a professional telephone manner.
• Experience coordinating digital and direct marketing campaigns.
• Able to work autonomously and adapt to changing demands in a busy environment
• Numerate, able to produce and interpret campaign analysis and support on budget management
• Experience in using CRM databases and data handling
• Role requires a Disclosure & Barring Service (DBS) check

Desirable:

• Experience in Individual Giving fundraising or Events fundraising.
• Familiarity with multi-channel acquisition (digital, direct mail, telemarketing, face-to-face).
• Knowledge of paid digital advertising (PPC, paid social).
• Understanding of compliance frameworks (Fundraising Regulator, Gambling Commission).
• Experience in budget management and supplier liaison.
• Previous involvement in community or challenge event fundraising. 

Compensation & Benefits

• Competitive 

Working locations

• Hybrid model, working in the Bath office and remotely

How to apply

• Apply to our website
• To apply, applicants should provide a comprehensive CV, including details of relevant experience and achievements. This should be supplemented by a supporting statement in a cover letter, demonstrating how your skills and experience meet the person specification

Policies

The Royal Osteoporosis Society prizes diversity, both in our organisation and across our communities. We have an Equal Opportunities Policy and do not discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex (gender) and sexual orientation.

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