HR Administrator (Patients and Carers)

Royal College of Psychiatrists

Hours
35 hours per week

About the Organisation

Royal College of Psychiatrists (RCPsych) is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 21,000 members and engages with government and the media as the leading voice of UK mental health services. The College is an award-winning, values-based organisation. 

Royal College of Psychiatrists is the professional medical body responsible for supporting psychiatrists throughout their careers, setting standards in psychiatry, and promoting mental health in the United Kingdom. The organization is crucial in education, training, research, and policy advocacy related to psychiatry and mental health services. The primary mission of RCPsych is to improve the understanding, prevention, and treatment of mental illnesses and ensure that people with mental health conditions receive high-quality care.

About the role

Are you an organised, people-focused administrator looking to make a meaningful impact? The Royal College of Psychiatrists is seeking a Human Resources Administrator (Patients and Carers) to join our HR Team and play a vital role in supporting and empowering people with lived experience of mental health services.

As HR Administrator (Patients and Carers), you will provide high-quality administrative support across the full recruitment and onboarding journey for our patient and carer workforce. You will help ensure that every interaction is handled with respect, dignity, and care - reflecting the College’s commitment to trauma-informed, inclusive practice.

Alongside this specialist focus, you will also act as a generalist HR Administrator within the wider HR team. You’ll be a key point of contact for HR queries, ensuring colleagues, candidates, and external partners receive a helpful, professional, and responsive service. If you are looking for an excellent opportunity to develop your HR career within a respected professional membership organisation, we look forward to hearing from you.

Responsibilities

Patient and Carer Recruitment Support:

• Provide comprehensive administrative support for all aspects of the patient and carer recruitment and onboarding process, including:
  • Drafting and publishing recruitment adverts
  • Coordinating shortlisting and interview arrangements
  • Supporting with interviews as needed
  • Drafting and issuing offer letters and agreements
  • Leading on the appropriate compliance checks
  • Liaising with relevant departments on onboarding logistics
  • Creating and maintaining accurate electronic and paper personnel files
• Ensure all processes and communication are trauma-informed, inclusive, and respectful, particularly when working with patients and carers.
• Support the HR Manager (Patients and Carers) in maintaining and updating:
  • Intranet and website content related to patient and carer opportunities
  • Recruitment templates, toolkits, and resources
  • Patient and Carer Portal content
• Assist with the preparation of onboarding materials and coordinate induction meetings.

Patients and Carers Administrative Support:

• Support the delivery and administration of learning and development activities for patients and carers, working closely with the Learning team to ensure accurate recordkeeping and follow-up.
• Support patients and carers' projects and process improvements.
• Provide administrative support for patients and carers' work.

HR Systems and Recordkeeping:

• Maintain accurate staff records using the HRIS and related systems.
• Log updates to staff data, such as leave, absence, and contract changes.
• Prepare and submit payroll information relating to new starters and contract changes to the Senior HR Adviser in a timely manner.
• Assist with managing and logging invoices related to patient and carer services, recruitment, and external providers.

Reporting and Compliance:

• Contribute to the collation of monthly recruitment metrics and diversity monitoring reports.
• Assist with audits and compliance checks to ensure recruitment processes align with legal and policy requirements.
• Escalate concerns or inconsistencies promptly and appropriately.
• Team and Cross-Departmental Collaboration
• Provide cover and general HR administrative support across the HR team as needed, including for recruitment and employee lifecycle tasks.
• Respond to queries relating to patient and carer recruitment, escalating complex queries to the HR Manager (Patients and Carers) as appropriate.
• Support cross-functional HR projects and process improvements.
• Assist in maintaining strong working relationships with external organisations that support patient and carer recruitment.

Confidentiality and Conduct:

• Maintain confidentiality, professionalism and integrity in all interactions.
• Ensure all duties are performed in line with GDPR and data protection legislation.
• Uphold the College’s values and commitment to fairness, respect, and dignity in every aspect of the role.

General:

• Undertake any other duties related to the job purpose and which may be necessary in the College’s work.
• To carry out all duties in a safe and proper manner in accordance with the College’s Health and Safety Policy.
• To undertake all duties in line with the College’s values, policies, procedures, and regulations, ensuring that the work undertaken actively promotes equity and diversity.
• To support the College’s sustainability and net zero programme with a focus on adhering to policy and implementing initiatives.

Skills, Competencies, Experience & Attributes

Essential:

• Demonstrates alignment with the College’s values: Courage, Innovation, Respect, Collaboration, Learning, Excellence
• Familiarity with recruitment and onboarding processes
• Clear and concise writing style 
• Experience working in a team-oriented administrative or HR environment
• Highly organised, with strong attention to detail and the ability to manage multiple tasks
• Confidence and accuracy in using HR systems, spreadsheets, and databases
• Good working knowledge of Microsoft Office applications (Word, Excel, Outlook)
• Ability to work under pressure, meet deadlines, and prioritise own workload effectively
• Excellent communication and interpersonal skills
• Willingness to work flexibly and support other HR colleagues when required
• Commitment to confidentiality, data protection, and maintaining secure records

Desirable:

• Experience of working with external stakeholders, agencies or third-party providers
• Experience updating websites, intranet pages, or using digital platforms for communication

Required Qualifications

• CIPD Qualification or equivalent qualification

Compensation & Benefits

• 25 days of annual leave, plus public and bank holidays
• Six college closure days (during May, August and December)
• Generous flexi-time and time off in lieu (TOIL) schemes
• Enhanced maternity leave (eight weeks at full pay, 18 weeks at half pay, 13 weeks lower rate SMP, 13 weeks unpaid leave)
• Enhanced paternity leave (two weeks at full pay, rather than at the statutory level)
• Interest-free season ticket loan
• Probationary period 6 months
• Subsidised café at our London Head Office
• Health and well-being package (including up to £160 for complementary therapies)
• Money towards annual eye tests
• 24/7 health and stress-related helplines
• Management support helplines
• Group Income Protection Scheme
• Generous pension and life assurance schemes

Working locations

• Hybrid model, working in the London office and remotely
• Required to travel occasionally across the UK.

How to apply

• Apply online
• If you prefer to apply using the Easy Read Application Form attached to the advert, please complete the form and submit it to the Human Resources Department, Royal College of Psychiatrists, by email to [email protected], attaching any relevant documents.
• If you require assistance or any other reasonable adjustments to complete your application form, please contact [email protected]
• Please note that applications received after this date and time will not be considered.

Interviews

• On 18th May 2026
• at 21 Prescot Street, London, E1 8BB

Policies

The College is opposed to all forms of prejudice and believes that everyone should be treated fairly, regardless of age, disability, gender reassignment, marriage and civil partnership status, race, religion or belief, sex, or sexual orientation (the protected characteristics). We are committed to promoting equality, diversity and inclusion for our existing and future members, associates, affiliates, staff, and visitors in all our practices and arrangements. We actively advocate for, and support, equality of access, experience and outcomes for all College staff, all members and for all mental health patients and carers.

Return to listing