Head of Learning and Development (Members)

The Law Society

About the Organisation

Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government, and others, to offering training and advice, we're here to help, protect, and promote solicitors across England and Wales. An exciting opportunity has arisen to recruit for a role at the heart of the Law Society's campaigning and political influencing activity.

The Law Society is the independent professional body for over 200,000 solicitors in England and Wales. A year into the new government, there is a significant opportunity to influence the political debate, driving important issues such as access to justice, the rule of law, and supporting a thriving legal business sector up the agenda and influencing policy on behalf of our members.

About the role

The Law Society is seeking a dynamic Head of Learning & Development (L&D) to lead the evolution of a high-impact professional education portfolio that supports excellence across the legal profession while strengthening member engagement and commercial performance. This is a pivotal leadership role combining education strategy, product innovation, and commercial accountability. You’ll shape and deliver a modern, insight-led learning offer that is accessible, relevant, and financially sustainable, supporting solicitors at every stage of their career.

You’ll lead a cross-organisational L&D strategy and drive a joined-up, product-led approach that enhances the overall member proposition. This includes developing and scaling a high-quality hybrid portfolio of digital learning, structured programmes, and practical resources that deliver measurable value for both members and the organisation.

A key focus of the role will be portfolio growth and performance. Using data, market insight, and customer understanding, you’ll optimise the learning offer, increase engagement and revenue, and ensure the L&D function plays a meaningful role in the organisation’s wider commercial strategy. You’ll also lead and develop a high-performing team, fostering innovation, collaboration, and continuous improvement across the function.

Responsibilities

Core Duties:

• In collaboration with the Commercial Director, lead and oversee the implementation and success of an integrated L&D strategy
• Lead and coach a high-performing team to deliver the L&D strategy
• Responsible for the creation of a hybrid content and product portfolio which delivers formal and informal educational resources to fulfil members’ diverse professional development requirements
• Lead the development and implementation of a cross-organisation education offer to underpin the Society’s position as a member-centric organisation
• Lead the offer’s content and product strategy
• Implement and interpret analytics, insight tools, market intelligence, and membership engagement outputs, to continuously improve the L&D offer
• Responsible for achieving L&D income targets, which make a vital contribution to the organisation’s commercial strategy. This includes ongoing forecasting and close analysis of financial performance to ensure commercial targets are met
• Lead on and manage a large-scale budget for a complex and rapidly developing technical platform and associated content portfolio.
• Advise and support the marketing team with activities such as marketing strategy, positioning, market research, and messaging for the L&D offer
• Ensure optimal delivery and engagement with educational content to target audiences in multiple formats
• Responsible for identifying and leading on technical enhancements of the digital learning platform to improve commercial potential and member journeys
• Embed, develop and review an appropriate governance framework to ensure content is evidence-based, peer-reviewed and informed by the evolving nature of practice for a broad audience
• Ensure the L&D offer aligns with emerging best practices in professional and lifelong learning
• A proactive approach to supporting a respectful and welcoming environment for all 

Skills, Competencies, Experience & Attributes

Knowledge, Skills & Experience:

• Demonstrable degree-level thinking
• Relevant experience working in a senior position in the field of digital learning or professional education
• Extensive experience and success in driving and managing digital educational strategies, including implementing quality assurance programmes
• Experience in developing and successfully implementing educational governance frameworks
• Experience of transforming an organisation’s education approach to deliver increased reach, impact and customer satisfaction
• Commercial acumen, demonstrable experience in identifying new revenue opportunities
• Able to translate strategic thinking into tangible actions that lead to value and return on investment
• Experience leading a team to deliver high-quality work that is on time and in line with objectives
• Experience in managing external suppliers and agencies
• Exceptional communication skills, both written and verbal
• Strong ability to engage and persuade varying audiences
• Ability to clearly present complex business strategies concisely and persuasively
• Highly knowledgeable on digital learning best practices, technology and platforms, derived from an extensive community of practice in the industry
• Strong analytical skills, showing deep interest in research and analysis of business-related content
• Exceptional collaboration, organisation and multitasking skills
• Experience in commissioning and visualising impactful analytics from multiple sources to inform strategic planning
• Experience of transforming and implementing more efficient and effective ways of working across a department
• Able to challenge colleagues across all levels in a considered and respectful manner 

Compensation & Benefits

• 3% flex fund after 3 months, plus comprehensive benefits
• Generous flexible benefits package
• A friendly working environment and the opportunity to develop your career within a professional organisation.

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Apply to our website
• Please note: if you are an internal applicant, the Pay Policy will apply.

Policies

At the Law Society, we are committed to creating an environment where people can thrive. We are proud to hold Gold Investors in People accreditation and to foster a culture built on clarity, trust, respect and excellence.

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