Digital Products Business Analyst

Royal College of Radiologists

Hours
35 hours per week

About the Organisation

Royal College of Radiologists (RCR) is the leading professional membership body for clinical radiologists and clinical oncologists, and a registered charity that educates and supports doctors throughout their careers. With over 14,000 members in the UK and internationally, together we’re contributing to the advancement of each new generation of doctors and helping to improve patients’ lives.

We require a broad range of skills and experience to deliver our strategic goal of increasing the clinical radiology and clinical oncology workforce, which will ultimately lead to improving imaging and cancer care services for all. If you’re inspired by our strategy and values and are passionate about helping us meet our ambitious goals in an environment that celebrates differences, values diversity, and recognises that everyone here plays a role in the success of the College, then we encourage you to consider a career at the RCR.

About the role

The role is responsible for the discovery, delivery, and ongoing optimisation of digital products and projects. This includes gathering requirements, managing projects end-to-end, coordinating testing and deployment, and providing ongoing training and support to ensure solutions are successfully implemented and add measurable value to the organisation and its users.

The Digital Products Business Analyst plays an integral role within the Digital Products Team, being a key part of the project cycle in terms of the development and growth of Salesforce across the organisation. The role is responsible for the kick-off of development projects, coordinating the discovery, requirement gathering, and refinement from the relevant teams and individuals from across the organisation.

Involvement will include project managing the development, working closely with colleagues within the team or with external development agencies. Further key responsibilities will be at the end of the project, coming back into focus during UAT testing, deployment, training, and follow-up documentation preparation.

The role works closely with technical colleagues within the team, acting as a bridge between colleagues across the organisation and Salesforce. Working with the Head of Digital Products and the Executive Director of Education and Professional Practice to ensure the pipeline of work within the team is moving forward. Continued emphasis on ongoing training for colleagues across the organisation will also help to embed the use of Salesforce by all colleagues within the RCR.

Responsibilities

Discovery, Requirement Gathering and Project Planning:

• Lead discovery activities to understand business needs, user requirements, and technical constraints
• Facilitate workshops, interviews, and stakeholder discussions to capture and document requirements
• Translate business needs into clear functional and non-functional requirements, user stories, and acceptance criteria
• Define project scope, objectives, deliverables, and success metrics in collaboration with colleagues within the team
• Develop detailed project plans, timelines, resource requirements, and risk assessments
• Work closely with technical colleagues within the team or external agencies to ensure requirements are feasible and well understood

Project Management:

• Manage projects through the full delivery lifecycle, from initiation to completion
• Coordinate internal teams, external suppliers, and stakeholders to ensure timely delivery
• Track progress against milestones and quality standards
• Identify, manage, and escalate risks, issues, and dependencies as required
• Ensure clear communication and regular status reporting to stakeholders
• Support change management activities related to project delivery

UAT Testing, Deployment, Training & Follow-up Documentation:

• Plan and coordinate User Acceptance Testing (UAT), ensuring test scenarios align with business requirements
• Support users during UAT, log defects, and work with technical colleagues to resolve issues
• Coordinate and support solution deployment and release activities
• Develop and maintain user guides, training materials, and supporting documentation
• Deliver or coordinate training sessions for end users and stakeholders
• Ensure all documentation is accurate, accessible, and kept up to date

Ongoing Training & Support:

• As part of the wider Digital Products Team, provide ongoing support to users following go-live, acting as a point of contact for queries and issues
• Support and deliver refresher training and onboarding sessions for new users
• Gather user feedback to identify opportunities for improvement or further development
• Work as part of the Digital Products Team and teams from across the organisation to prioritise enhancements and fixes
• Support the monitoring of the solution performance and adoption to ensure continued value

General:

• Build and maintain strong relationships with stakeholders across the organisation
• Promote best practice in product delivery, project management, and user-centred design
• Ensure compliance with organisational policies, data protection, and security standards
• Contribute to continuous improvement initiatives within the team. Undertake other duties as appropriate to the role

Internal Working Relationships:

• Colleagues across the organisation

External Working Relationships:

• Third-party vendors
• End users (as necessary to deliver functionality)

Skills, Competencies, Experience & Attributes

Knowledge, Qualifications & Experience:

• Proven track record of business analysis and product management.
• Experience working with Salesforce and CRM.
• Experience of working in an agile product development environment, having previously used agile project management and collaboration software packages, including experience in process documentation tools such as Visio.
• Experience of daily stand-ups, sprint planning, estimation, and retrospectives.
• Experience working in a membership, education, and not-for-profit environment.
• Experience of working with an excellent attention to detail at an operational level.

Skills & Abilities:

• Accurate use and understanding of English.
• Excellent communication skills, both oral and written, with fluency in English and Effective interpersonal skills with the confidence and credibility to engage with varied internal and external stakeholders.
• Ability to work independently and to take initiative.
• Excellent organisational skills, including the ability to manage own time efficiently and prioritise own work across a range of activities and deliver to tight timescales.
• Demonstrates the ability to analyse business processes in detail and advise on re-engineering these processes using effective questioning techniques to achieve effective solutions and outcomes.

Other Requirements:

• Commitment to equality and valuing diversity, and understanding of how this applies to the delivery of one's own area of work
• Commitment to the aims and charitable objectives of the RCR
• Self awareness
• Enthusiasm for learning and development, and taking on new tasks
• Committed to own continuing professional development.

Required Qualifications

• Educated to degree level and equivalent, OR significant work experience in a similar role.

Compensation & Benefits

• Generous Annual Leave Allowance
• Excellent Pension Scheme
• Interest-Free Season Ticket loan 
• Cycle to Work Scheme

Conditions of employment

• Candidates must have the right to work in the UK

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Please send an email to [email protected] with your CV and a 1-page cover letter, your Full Name, Role, and a completed Diversity Monitoring Form.
• If you consider yourself to have a disability and require a hard copy pack or a different format, for example, large print, please contact the HR team at [email protected]

Interviews

• Shortlist interviews are scheduled for 15th April 2026, and selection interviews are scheduled for 22nd April 2026.

Policies

Diversity means better ideas, better solutions, and more innovation. That’s why one of our key priorities is ensuring our workforce reflects our communities. We’re committed to creating an inclusive workforce and working environment for us all to enjoy, where everyone can bring their whole self to work to create change and reach new heights of creativity.

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