Community Fundraising Team Administrator
Motor Neurone Disease Association
Hours
37 hours per week
Length of contract
12 month
About the Organisation
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families, and their carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so that the needs of people with MND, as well as everyone who cares for them, are recognised and addressed by the wider society.
About the role
As a Community Team Administrator, you’ll support our wider Community Fundraising Team with a range of administration activities. This role is ideal for someone who takes pride in accuracy and is motivated by supporting a team that makes a real difference. If you’re looking for a role where your administration and organisational strengths truly matter, this could be the right next step.
Responsibilities
Main Responsibilities:
- Manage community events e-mail and help action supporter enquiries.
- Record correspondence and actions on the CRM database and add new supporter and event records as required.
- Use CRM to run basic reports to support event delivery and supporter stewardship, for example, collating participant lists.
- Use digital fundraising platforms to support accurate supporter allocation and reporting.
- Manage fulfilment processes, including ordering merchandise, event packs and certificates for supporters.
- Follow internal processes to manage supporter consent records and upload personal stories.
- Support financial administration, including invoice tracking and fundraising target checks.
- Coordinate bookings for team meetings, travel and accommodation, and record actions and minutes from team meetings if needed.
- Attend and support the delivery of fundraising events if required, including at weekends.
Skills, Competencies, Experience & Attributes
Essential Criteria:
- Strong administrative IT skills and experience with Microsoft Office packages.
- Ability to use CRM databases.
- Ability to organise, manage and prioritise own workload
- Excellent level of accuracy and attention to detail, including writing and responding to email, telephone, virtual and face-to-face meetings and events.
- Demonstrate experience in delivering excellent customer service both internally and externally.
- An understanding of data protection.
- Ability to work flexibly and prioritise work across teams.
Compensation & Benefits
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eye care, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to the Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
Working locations
- Hybrid model, working in the Northampton office and remotely
How to apply
- Please apply via our website.
- To support an inclusive application process, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. If you would like to apply via video or audio file, please send your recorded application, ensuring you cover the supporting statement aspect, to [email protected]
Interviews
- Once we have shortlisted, we'll get in touch with all applicants to let you know if you've got to the next stage.
Policies
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, including employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
The information provided to the MND Association when applying for a vacancy will be treated in full accordance with the General Data Protection Regulation (GDPR). The MND Association is committed to protecting your personal information and being transparent about what information we hold, whether you are a donor, volunteer, shopper, campaigner, or a person living with or affected by MND. For more information, visit Privacy Policy
The job vacancy information provided here is from third-parties and the AAE can not guarantee the accuracy of the information.