Community Engagement Manager

European Society for Paediatric Endocrinology

Length of contract
18 month

About the Organisation

European Society for Paediatric Endocrinology (ESPE) is an international organisation aiming to improve clinical care of children and adolescents with endocrine conditions, including diabetes, through research and education. Paediatric endocrinology is a speciality of children’s medicine (paediatrics) caring for babies, children and adolescents with growth, puberty, sexual development problems and other disorders of the hormone-producing glands of the body. These include diabetes, thyroid and adrenal gland problems, early and late puberty, bone conditions and growth hormone deficiency.

In 1962, following attendance at the 4th Acta Endocrinologica Congress in Geneva, Professor Andrea Prader invited 26 paediatricians and endocrinologists with an interest in foetal and paediatric issues to attend an informal post-conference meeting, and so the first ‘Paediatric Endocrinology Club’ was formed. These meetings provided young European Investigators with a platform to discuss Paediatric Endocrinology in-depth. ESPE was officially founded at the meeting in Copenhagen in 1965, with the mission ‘The Society shall promote knowledge of Paediatric Endocrinology in the widest Sense.’

The Society is also actively involved in promoting the interests of the general public and in advising on European health policy in the area of paediatric endocrinology. ESPE is also a founding member of the International Consortium of Pediatric Endocrinology (ICPE), which exists to foster global collaboration in paediatric endocrinology. The European Commission has officially designated ESPE as the body responsible for organising and monitoring training in paediatric endocrinology.

About the role

ESPE is Europe’s leading and largest charity focused on improving the clinical care of children and adolescents with endocrine conditions.  We aim for excellence in clinical care, research, and education through innovation, collaboration, and technology. Our charity is growing its membership and activities at pace, and we are now searching for a Community Engagement Manager who will lead a unified strategy that positions ESPE as a vibrant, inclusive, supportive, professional, valuable, and connected global community. This senior role is responsible for shaping and delivering ESPE’s strategic approach to engagement with all ESPE communities, including members, the wider paediatric endocrinology community, our volunteers, patient groups, and partners.

The role holder:

• Champions the ESPE brand, unites and showcases our activities through digital communications and engagement, and optimises the experience of our communities.
• Ensures ESPE’s voice is clear, consistent, inclusive, and impactful across all channels, and that its membership offering remains compelling, relevant, and aligned with the needs of a diverse international community.
• Leads the development of integrated marketing and communications strategies, oversees the Society’s digital presence, and drives membership growth, engagement, and retention.
• Works closely with ESPE’s senior leadership, committees, and external partners, and plays a pivotal role in strengthening ESPE’s profile and influence across Europe and globally.
• Ensures that all activities under the role’s remit are delivered to an excellent standard and in line with ESPE’s organisational strategy.

Responsibilities

Strategic Leadership:

• Develop and deliver a cohesive marketing, communications and membership strategy aligned with ESPE’s overall strategy, mission and long‑term goals.
• Provide strategic counsel to senior leadership, committees and working groups on communications, engagement and member value.
• Champion inclusive practice and remove barriers to engagement.
• Lead on brand positioning and ensure consistent messaging across all ESPE activities and channels.
• Contribute to the overall strategy as a member of the senior leadership team.

Marketing and Communications:

• Create and manage the planning and delivery of multi‑channel campaigns promoting ESPE’s programmes, events, publications and initiatives.
• Create and manage the annual content strategy across websites, email, social media, and ESPE News channels.
• Ensure high‑quality, accurate and accessible communications for scientific and non‑scientific audiences.
• Lead media relations, press activity and reputation management.
• Develop and manage ESPE’s brand, ensuring coherence, clarity and impact.
• Create compelling storytelling that highlights ESPE’s impact, research and community.

Membership Strategy and Engagement:

• Develop and deliver a membership recruitment and retention strategy that is fully integrated with ESPE’s marketing and communications plan, ensuring consistent messaging and clear value proposition across all touchpoints.
• Map and optimise the full membership journey, from awareness and joining through to renewal and long‑term engagement.
• Foster a sense of belonging and professional community through targeted communications, storytelling and opportunities for peer‑to‑peer connection.
• Lead retention initiatives that address churn risks, highlight value and strengthen long‑term loyalty.

Committee Management, Governance and Strategy:

• Provide strategic and operational oversight for the Communications Committee, Newsletter Editorial Board, and Membership Sub-Committee, ensuring alignment with ESPE’s wider organisational priorities and overall strategy.
• You will attend all ESPE Committee meetings, ensuring and increasing the cohesion and communication of all ESPE activities
• Facilitate effective collaboration between committees, staff, and volunteers, ensuring decisions are well‑informed, transparent, and actioned in a timely manner.
• Support committee chairs in managing community membership and strong engagement among committee members.  You will help Chairs to set priorities aligned to the ESPE strategy, prepare for meetings and monitor progress.

Digital & Data:

• Oversee the ESPE membership CRM system, ensuring communications and data insights track performance and optimise engagement and activity
• Oversee ESPE’s wider digital platforms, including external and membership community websites, ESPE Annual Meeting microsites, and e‑Learning platform, ensuring they are user-focused, accessible, and on brand.
• Use analytics across all platforms to inform strategy, track performance, and identify opportunities for growth and optimisation.

Management, Leadership Competencies, Values and Ethics:

• Integrity, equality, trust, diversity, accountability, discipline and respect
• Demonstrates respect for people and principles.
• Maintains a respectful, diverse and inclusive work environment where decisions and transactions are transparent and objective.
• Is a role model for all values and behaviours, is truthful and honest, and keeps their word.
• Holds themselves, their employees, and their organisation accountable for their actions.
• Is disciplined in adhering to business policies, standards and procedures.

Strategic Thinking Analysis and Ideas:

• Offers advice and creates plans based on analysis of issues and trends, and how these link to the responsibilities, capabilities, and potential of the organisation.
• Scans an ever-changing, complex environment in anticipation of emerging crises and opportunities.
• Develops well-informed advice and strategies that are sensitive to the various needs of multiple stakeholders and partners, reflect the strategic direction of the business and position the organisation for success.

Engagement People, Organisations, Partners:

• Engages people, organisations, and partners in developing goals, executing plans, and delivering results.
• Mobilises teams, building momentum to get things done by communicating clearly and consistently, investing time and energy to engage the whole organisation.
• Uses negotiation skills and adaptability to encourage recognition of joint concerns, collaboration, and influence the success of outcomes.
• Follows and leads across boundaries to engage broad-based stakeholders, partners and customers in a shared agenda and strategy.

Management Excellence Action Management, People Management:

• Delivers results by maximising organisational effectiveness and sustainability. Ensures that people have the support and tools they need and that the workforce as a whole has the capacity and diversity to meet current and longer-term organisational objectives. Aligns people, work, and systems with the business strategy to harmonise how they work and what they do. Conscientiously assign performance goals, offer year-round performance feedback, and conduct timely performance discussions and reviews. Constructively helps and coaches others in their professional development.  Inspires others to excel.

Resource Management, Budget Management, and Financial Resources:

• Accesses and reviews standard budget reports as appropriate for the organisation; creates a yearly spending plan for all budget accounts; keeps appropriate records of organisational spending and tracks it against the spending plan; reallocates resources as organisational change occurs. Regularly analyses budget data to identify trends and improve the cost effectiveness of unit processes and practices; gathers and organises credible data to make a business case for changes and additional resources.

Other:

• Build strong relationships with ESPE internal and external communities, including all ESPE volunteers and committees, suppliers, as well as our members, patient groups, collaborators, and partner organisations.
• Oversee budgets, procurement, and marketing supplier management.

Skills, Competencies, Experience & Attributes

Skills & Experience:

• Significant experience in senior marketing, communications or membership roles, ideally within a scientific, medical, academic or membership-based European or international organisation.
• Proven ability to develop and deliver strategic plans with measurable impact across diverse communities.
• Excellent written and verbal communication skills within a learned society setting, with the ability to translate complex scientific information into accessible content.
• Demonstrable experience in membership engagement and CRM systems.
• Strong digital literacy, including website management, analytics and social media strategy.
• Ability to work collaboratively with diverse stakeholders, including volunteers and subject matter experts.
• Highly organised, proactive and able to manage multiple priorities in a fast-paced environment.
• Experience supporting conferences, events or educational programmes.
• Experience working with international audiences.

Personal:

• Strong analytical and decision-making skills.
• Excellent proficiency with Microsoft WEBSITES? CANVA etc?
• Excellent communication skills, both written and verbal, including the ability to influence and collaborate effectively up to the Senior team level.
• Proactive team player who is capable of turning around work to tight deadlines.
• Willingness to undertake all levels of tasks, from routine data entry to high-level analysis
• Highly demonstrable ability in project and budget planning.
• Excellent interpersonal and networking skills.
• Resilient under pressure.
• Ability to identify priorities, manage multiple responsibilities, and meet deadlines
• Demonstrable potential or experience in influencing decisions, leading process improvements, and contributing strategic thinking
• Collaborative working: Ability to nurture and maintain relationships across the team
• Exceptional attention to detail: A meticulous and highly accurate approach to all data and reporting
• Communication: Excellent written and verbal communication skills
• Alignment with mission: A genuine interest in and commitment to the mission of ESPE.

Compensation & Benefits

• 30 days annual leave, plus UK Bank Holidays
• Flexible working
• Matched pension scheme (up to 7% of salary)
• Employee assistance programme

Conditions of employment

• Applicants must have the right to work in the UK.

Working locations

• Home-based
• Limited travel may be required as part of this role, willingness and ability to travel mainly, but not exclusively, in Europe, and occasional travel at weekends or bank holidays.

How to apply

• Please apply online with a short (2 pages maximum) CV, and a covering letter should also be submitted. This explains your motivation for applying for the role and why you are our ideal candidate.

Interviews

• Interviews will take place online during the week of 27th April 2026.

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