Communications Officer

European Health Management Association

Hours
38 hours per week

About the Organisation

European Health Management Association (EHMA) is the only membership association in Europe that brings together the full health ecosystem of health managers, informal and formal caregivers, patients, legislators, educators, policymakers and regulators, public health experts, researchers, health insurance experts, and industry.

We coordinate projects, events, and initiatives aimed at creating a clear health vision and alignment strategy, as well as laying down the organizational, societal, and technological conditions to achieve optimal health outcomes for individual patients and the entire community. There are currently 15 highly skilled colleagues in the office contributing to an active, diverse, and dynamic work environment.

About the role

EHMA is looking for a Communications Officer. Communications Officer will work in close collaboration with the Communications Manager for the development and delivery of the communication portfolio. They will collaborate with the Policy Team to ensure all communications incorporate the latest health management knowledge, and with the Project Team to leverage all our initiatives and networks. The Communications Officer will report to the Communications Manager.

To build excellence in health management, we lead initiatives including research projects, working groups, policy and communication campaigns, and events. We are organized into three departments: projects, policy, and operations. The Senior Management and the Management teams provide leadership and support to all departments.

The successful candidate will be part of the Operations Team and deliver the full communication portfolio for our core operations. They will develop and deliver strategies and campaigns that reach our diversity of audiences and ensure engaging dissemination of initiatives and research findings that support effective health management across Europe.

Plan and deliver communications activities across EHMA’s full portfolio, including organisational activities, membership, events, services, policy and research, and EU-funded projects, ensuring high-quality and consistent communications tailored to relevant audiences and objectives. This post reports to the Communications Manager. This post is part of EHMA’s Communications Department and provides communications services and support across the organisation, working with all teams and areas of activity.

Responsibilities

Key Responsibilities:

• Manage and develop EHMA’s digital communications channels, including websites, social media and newsletters, covering day-to-day technical management, audience development, content planning and publication, SEO and channel optimisation.
• Develop, write, edit and adapt communications content for different channels, formats and audiences, translating technical, policy, research and project material into clear, engaging and accessible communications while preserving the accuracy and substance of the original content.
• Develop and implement communications and marketing campaigns for EHMA’s activities, services and events, including audience and stakeholder mapping, targeting, channel selection and content development, with particular attention to the promotion of the EHMA Annual Conference.
• Support the development and implementation of communications and dissemination strategies for assigned EU-funded projects, working with project teams and consortium partners and delivering project communications through websites, social media, newsletters, campaigns and other appropriate channels.
• Produce high-quality communications materials and publications across digital and print formats, including presentations, visuals and other outputs, ensuring the consistent application of EHMA’s brand and visual identity and adapting materials to their intended audience and purpose.
• Monitor, analyse and report on communications performance, using channel analytics, audience insights and other relevant metrics to optimise content, campaigns, reach and engagement and inform future communications planning.

Skills, Competencies & Experience

General Competencies:

• Uphold EHMA’s statutes, vision, and values.
• Adhere to EHMA’s policies and procedures.
• Fluency in English, spoken and written.
• Provide outstanding customer service to our members, colleagues, board, and stakeholders.
• Have a can-do attitude and be solution-focused.
• Manage and prioritize your workload and ensure deadlines are met.
• Ability to be flexible with priorities and manage time and multiple tasks.
• Strong writing and communication skills.
• Maintain positive and constructive working relationships with all members of the staff team.
• Undertake relevant professional development activities and training as agreed with your line manager.
• Maintain confidentiality with sensitive or privileged information, including day-to-day observance of data protection guidelines.
• Adhere to all internal and external policies and procedures and contribute to their ongoing development.
• Regard for personal health and safety and for that of those around you.
• Ability to travel, predominantly across Europe and sometimes other regions, including one-day meetings, overnight, and multi-day trips.
• Sound knowledge of Microsoft Office and SharePoint.

Communications Competencies:

• Strong knowledge of social media management, including content development, audience engagement, platform optimisation and analytics.
• Strong knowledge of CMS platforms (WordPress), including page creation and management, content publishing and SEO optimisation.
• Strong knowledge of email marketing and newsletter platforms ( Mailchimp), including audience management, content development, campaign delivery and performance analysis.
• Ability to understand, edit and adapt technical, policy, research and project content into clear, engaging and accessible communications for different audiences, channels and formats.
• Ability to plan and deliver communications and marketing campaigns, including audience and stakeholder identification, targeting, channel selection and content planning.
• Excellent writing, editing and proofreading skills, with the ability to produce clear, accurate and engaging copy for websites, social media, newsletters, publications and other communications materials.
• Strong knowledge of visual design and editing tools, with the ability to produce high-quality visuals, presentations and communications materials in line with established brand guidelines.
• Strong attention to detail and a critical eye for quality, accuracy, consistency and presentation.
• Ability to coordinate communications inputs from colleagues, project partners and other stakeholders to deliver high-quality communications outputs within agreed timelines.

Project Management Competencies:

• Ability to work within project workplans, timelines and agreed communications and dissemination requirements.
• Ability to work effectively within multi-partner and international project environments.
• Ability to coordinate communications and dissemination activities with project colleagues and external partners.

Financial Competencies:

• Ability to work within agreed communications budgets.
• Ability to source and coordinate external suppliers for communications activities in line with agreed budgets and procurement procedures

Cultural Competency:

• Recognise the role of gender, cultural, social, and behavioural factors in the accessibility, availability, acceptability, and delivery of all EHMA initiatives.

Knowledge:

• Understanding of communications and marketing principles, including digital communications, audience engagement and content development.
• Understanding of the role of communications and dissemination in EU-funded projects.
• Understanding of, or ability to rapidly develop an understanding of, the European health and health management environment relevant to EHMA’s work.

Desirable:

• Fluency in one or more additional European languages.
• Previous experience of communications and dissemination within EU-funded or other multi-partner projects.

Compensation & Benefits

• 5 days of paid Extra-Legal holidays over the Christmas period.
• Meal Vouchers
• €8 per day Worked, 
• €50 per month for phone reimbursement (public)
• Transport Reimbursement
• Complementary Pension
• Hospitalisation Insurance
• Ambulatory and Dental Care

Conditions of employment

• You need to be eligible to work in Belgium

Working locations

• Hybrid model, working in the Brussels office and remotely
• Occasional travel required

How to apply

• Applications are received only through our website.
• To apply, please have the following documents ready in a single attachment, with the filename: Lastname_Firstname_CommsOfficer
  • Your CV (maximum 3 pages).
  • A motivation letter (maximum 2 pages). In your motivation letter, please explain why you are applying for this position and how your experience responds to the profile requirements. Please also detail your salary and benefits expectations and the reasons for your request.
  • No other attachments are required, and we ask you not to include any additional information at this stage.
• Please note that applications that do not follow the above instructions will be disregarded.
• We will assess applications and conduct interviews on a rolling basis; therefore, we encourage applicants to apply as soon as possible.
• We expect the successful candidate to start as soon as possible.
• For further information, please email the Communications Manager, Mr Giuseppe Martone, at [email protected]

Policies

We are committed to building an inclusive working environment, and we want all our staff to thrive. We value the diversity that every staff member brings to EHMA. We offer a flexible working environment, and reasonable accommodations will be made for people who identify as living with a disability.

We are also committed to reducing unconscious bias to the very minimum and making the recruitment process as objective as possible. We assess applications and interviews through a point-based system, and candidates are asked the same interview questions. We also offer personal feedback to all applicants who request it.

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