Communications and Engagement Officer (Social Media)

Royal College of Speech and Language Therapists

Hours
35 hours per week

Length of contract
12 month

About the Organisation

Royal College of Speech and Language Therapists (RCSLT) is the professional body for speech and language therapists across the UK. The RCSLT has over 22,000 members and employs around 65 staff, predominantly based in a London office. The RCSLT also has offices in Belfast, Edinburgh, and Cardiff. 
 
Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy.

About the role

Are you a social media-savvy communications professional who knows how to create content that informs, engages, and inspires? The Royal College of Speech and Language Therapists (RCSLT) is looking for a Communications and Engagement Officer (Social Media) to lead the delivery of engaging social media content and help shape our digital and print presence.

As Communications and Engagement Officer (Social Media), you’ll play a key role within our Content and Engagement team, helping to deliver high-quality communications that inform, inspire, and engage our members, the public, and colleagues across the organisation. You’ll take the lead in managing and growing our social media presence, creating compelling and engaging content that connects with our audiences and supports our organisational objectives.

Working in line with our social media strategy, you’ll oversee day-to-day activity across our channels, identify opportunities to increase engagement, and use insights to continuously improve performance. Alongside social media management, you’ll be responsible for writing, editing, proofreading, and publishing a wide range of content across digital and print platforms. From website updates and member communications to campaign materials and digital resources, you’ll ensure content is accurate, accessible, engaging, and aligned with our brand and tone of voice. 

To thrive in this role, you’ll combine strong technical communications skills with creativity, attention to detail, and excellent organisational abilities. You’ll be confident managing multiple priorities and meeting deadlines, while bringing an improvement-focused mindset that seeks out new ways to enhance content, strengthen engagement, and streamline processes.

Responsibilities

Main Responsibility:

• Manage the day-to-day implementation of the organisation’s social media strategy.
• Oversee the RCSLT corporate social media channels, developing engaging content in a variety of formats (graphics, videos, etc.), ensuring they are in line with our visual brand guidelines and style guide.
• Work with the wider communications and engagement team to develop ongoing content plans for our social media channels and ensure social media is utilised as part of our overall communication channel plan to reach members and stakeholders.
• Community management across corporate social media channels, responding to direct messages and comments and using your judgement to flag anything that may need wider discussion across the organisation or with leadership.
• Work with teams across the organisation who run specific team or project-related channels, providing advice, guidance and training to ensure the channels are inline with the overall strategy.
• Use analytics and community listening to report on social media performance and make improvements, and share trending topics amongst social media followers with staff.
• Lead on ad-hoc communications campaigns for the organisations, developing end-to-end communications plans and leading on developing resources and content to communicate key messages.
• Write, edit, produce and repurpose a wide variety of content, ensuring a joined-up approach to delivery, while coaching colleagues on editorial and digital best practice and adhering to house style and brand guidelines.
• Produce, develop and evaluate content across RCSLT print and online publications in support of strategic objectives.
• Support implementation and development of content workflows and processes.
• Provide advice and guidance on a range of content and channels to colleagues across the organisation to support them in delivering strategic objectives.
• Attend RCSLT and external events on an ad-hoc basis with responsibility for collecting assets (images, video etc.) and sharing content via social media and other channels.
• Identify and undertake learning and development opportunities to stay up to date with best practice relating to print and digital communications.
• Participate fully in the life and development of the RCSLT in accordance with the RCSLT ethos, policies and practices.

Skills, Competencies, Experience & Attributes

Experience:

• Significant experience working on communications and engagement projects and managing multiple communications channels.
• Significant experience managing and growing social media channels and audiences (including LinkedIn and Instagram) in a similar type of organisation.
• Experience working with colleagues and stakeholders to advise, shape and produce communications content to best effect.
• Significant copywriting and editing experience, including writing content for a range of formats. social media, websites, email newsletters, etc.
• Experience creating and editing engaging content in a range of media, including graphics, audio and video.
• Experience applying analytical and creative thinking skills to online content production.
• Experience in implementing content processes and workflows.
• Communications experience in a charity, membership body or not-for-profit organisation (desirable).

Skills & Abilities:

• Excellent communication skills and the ability to work with a range of colleagues to produce high-quality content.
• Ability to work under pressure and against deadlines.
• Ability to use digital tools to support content production and dissemination.
• An ability to troubleshoot and offer specialist advice on the best practice creation and publication of content across multiple channels.
• Ability to write and edit complex written information into material for different audiences and to a very high standard.
• Ability to plan and manage workflows and ensure the timely delivery of content.
• An aptitude to coach and train other team members with varying levels of digital literacy.

Knowledge & Qualifications:

• Knowledge of print and online content best practices and an understanding of the latest trends in content development across multiple forms of media.
• Knowledge of design software (Canva, Photoshop, Premiere Pro).
• Knowledge of social media and web analytics tools to support insight-led planning.
• Knowledge of accessibility principles and best practices in relation to website content. (desirable)
• Knowledge of content management systems such as WordPress, Trello and Campaign Master. (desirable)

Personal Qualities:

• Strong attention to detail and ability to meet deadlines.
• Adaptability and flexibility to manage a busy workload and competing demands.
• Diplomacy and discretion in dealing with people and ideas, including sensitive information.
• Able to work well with others and collaborate to produce results.
• Self-motivated with a desire to learn and improve.
• A proactive, can-do attitude, with the ability to use own initiative.
• Committed to equality and diversity, with an understanding of how this applies to the delivery of their own area of work.
• Committed to the aims and charitable objectives of the RCSLT.
• Ability to travel occasionally throughout the UK as required.
• Ability to work autonomously and as part of a team.

Required Qualifications

• Educated to degree level in communications/marketing, or experience working in a communications/marketing role

Compensation & Benefits

• Generous annual leave entitlement: 25 days paid holiday (plus bank holidays), which increases with service, plus additional closure days between Christmas and New Year.
• Pension scheme: Stakeholder pension contribution of 9% from the RCSLT.
• Employee Assistance Programme: Access to a free, 24/7, completely confidential telephone helpline for all employees and their family members.
• Life Assurance: Group life assurance scheme which pays out 4x salary in the event of death in service. 
• Access to training and development opportunities
• Flexible working/hybrid working arrangements.
• Season Ticket Loan scheme.
• Cycle to Work scheme.
• Family-friendly policies and procedures, including enhanced maternity and paternity leave and pay.
• Occupational Sick Pay scheme
• Eye care voucher scheme
• Opportunity to become a member of our affinity groups and more!

Conditions of employment

• All applicants must have the right to work in the UK. We cannot offer sponsorship for this role.

Working locations

• Hybrid model, working in the London office and remotely
• Occasional travel within the UK if required.

How to apply

• Your application should consist of:
  • A full CV including the names and addresses of two referees (at least one should be from your current/most recent employer). Referees will not be approached until the final stages and not without your consent.
  •  A cover letter of no more than 2 sides of A4 detailing why you are interested in joining RCSLT as the Communications and Engagement Officer (Social Media) and how your skills and experience meet the essential criteria of the role. (Please note that for your application to be considered, you need to submit both your CV and cover letter.
  • Completed applications should be submitted through our recruitment portal, Personio.
• Should you wish to discuss the role in strict confidence, or for more details about the role, please contact Mehreen Hussain ([email protected]). 

Interviews

• The interview will include a virtual Teams call, and interviews will take place the week commencing Monday, 13th July 2026. 

Policies

We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process. The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and has a sense of belonging.

We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.

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