Business Process Manager

Institution of Structural Engineers

Hours
35 hours per week

Length of contract
6 month

About the Organisation

With over 32,000 members working in 105 countries, we are the world's largest membership organisation dedicated to the art and science of structural engineering. The Institution is an internationally recognised source of expertise and information concerning all issues that involve structural engineering and public safety within the built environment. The core work of the Institution is to support and protect the profession by upholding professional standards and acting as an international voice on behalf of structural engineers.

The Institution of Structural Engineers is governed under its Royal Charter, byelaws and the applicable regulations. The Institution Council consists of the President, Vice-Presidents, past Presidents, representatives of regional groups and members who are elected for a period of three years. The Institution is supported by an executive of 75 staff. The Board is the governing body of the Institution. Its members are the Institution's Trustees.

We strive towards a structural engineering profession that is built on integrity, excellence, inclusivity and collaboration. Our aim is to secure a safe and sustainable world by advancing structural engineering, raising professional standards, and sharing knowledge.

• Integrity: We are committed to upholding the highest standards of ethical conduct in our practices and interactions.
• Excellence: We are focused on excellence in everything we do, setting high standards for ourselves and our members, valuing quality, innovation, and continuous improvement.
• Inclusivity: We are inclusive, we embrace diversity and value the contributions of individuals from all backgrounds, perspectives, and experiences, fostering a welcoming environment for all.
• Collaboration: We believe in the power of collaboration and cooperation, encouraging members to share knowledge, resources, and expertise for the collective advancement of structural engineering.

About the role

As Business Process Manager, you’ll take the lead on analysing processes end‑to‑end, identifying opportunities to enhance efficiency, reduce risk, and drive measurable improvements. You will partner with stakeholders across all departments, championing quality, fostering collaboration, and supporting teams to adopt better ways of working.

Responsibilities

Quality Management, Continuous Improvement & Process Efficiency:

• Support the Enterprise Transformation Director to develop and maintain a mechanism for managing quality across all departments, covering all operational processes and services to meet the Institution’s goals and objectives.
• Establish and track Key Performance Indicators for operational quality
• Create a system of compliance and monitor adherence to quality by ensuring there are policies, guidance, and an audit process in place.
• Analyse operational workflows to identify inefficiencies and areas of improvement
• Develop and implement process improvement initiatives using Lean, Six Sigma, and similar methodologies.
• Ensure services are quality-focused and efficient by reducing delays and activities that do not add value.
• Ensure policies, Standard Operating Procedures, and documentation are current and aligned with best practices.

Stakeholder Engagement:

• Maintain strong channels of communication to promote a culture of continuous improvement and accountability by working closely with internal stakeholders.
• Partner with and train internal teams to address quality and efficiency issues to ensure best practice approaches are embedded within teams.
• Prepare reports and analysis for the CEO and relevant committees, summarising key findings and recommendations from monitoring activities and thematic reviews.

Business Analysis:

• Conduct end to end business analysis to understand current state processes, organisational needs, and system requirements, gathering, documenting, and validating business requirements through workshops, interviews, and data analysis.
• Produce clear process maps, user stories, wireframes, business cases, and functional specifications to support improvement projects, assessing the impact of proposed changes on people, processes, systems, and data.
• Translate business needs into viable solutions and work with technical and operational teams to ensure successful delivery.

General Responsibilities:

• Work collaboratively and proactively across the organisation.
• Make suggestions for improving processes, systems, etc., which support the efficiency and quality.
• Comply with all Institution Policy and Procedures.
• Support the Institution in the delivery of its mission, vision, and values.
• Any other reasonable ad hoc duties as requested.

Communications and working Relationships:

• Enterprise Director, CEO, and Head of Executive Office, and other senior leaders.
• All staff across the Institution.
• Members of the Institution.

Skills, Competencies, Experience & Attributes

Qualifications & Knowledge:

• Qualifications in quality management methodologies such as Lean and Six Sigma, and proven practical application of these methodologies.
• Knowledge/qualification and understanding of improving customer/member satisfaction
• Project management qualification would be advantageous.
• Knowledge of GDPR/Data Protection Act 

Experience

• Strong background in complex operational process improvement to improve quality and reduce inefficiencies.
• Relevant experience in using methodologies such as LEAN, SIXSIGMA or similar methodologies.
• Experience in analysing and interpreting information of varying complexity and presenting it in a simple/concise manner, and present in both verbal and written formats.
• Experience in developing and delivering operational re-design.
• Experience in improving customer service experience.
• Experience in influencing and progressing internal activities through strong interpersonal skills.
• Experience in managing and delivering complex operational transformation projects.
• Experience in prioritising work, planning, managing and monitoring programmes of work and delivering to deadlines.
• Experience in training staff and proactively monitoring quality and customer service initiatives.
• Experience in working with multiple stakeholders.
• Experience conducting end‑to‑end business analysis, gathering and validating organisational requirements with stakeholders and suppliers.
• Experience producing clear process documentation to support delivery and working with technical teams and suppliers to ensure requirements are delivered.
• Experience supporting benefits realisation and post‑implementation review.

Skills:

• Digitally literate and capable of effectively engaging with staff at all levels to deliver high-quality improvements to systems and work practices.
• Excellent planning and organisational skills with the ability to manage and deliver a diverse workload and portfolio of programmes/projects
• Excellent communication and interpersonal skills to enable successful influencing, listening and negotiating with others
• Ability to write and present reports for internal audiences at all levels. 
• Able to translate organisational needs into practical, deliverable solutions.
• Ability to work under pressure and to respond to changing circumstances and to tight timescales.
• Ability to gather and document business requirements clearly and produce process maps, user stories, wireframes and business cases. 
• Strong analytical skills and ability to interpret and use data, inform ideas for change and improvements, understand complex processes, and assess the impact of changes on people, processes, systems and data.

IT Skills:

• Intermediate user of MS Suite, project management and digital tools.
• Experience using business analysis and workflow tools such as Jira,
• Confluence, Miro, and equivalent platforms.
• Confident using process mapping tools (Visio, Lucidchart, Miro).

Required Qualifications

• Relevant Level 6 qualifications, degree, vocational equivalent in operational improvement, quality management, and equivalent experience
• Business analysis certification (BCS Business Analysis, IIBA ECBA/CCBA)

Compensation & Benefits

• Life Insurance (death in service benefit)
• Eye care and glasses- eye tests paid for, and a contribution towards any glasses specifically for DSE use
• Access to some parts of the employee assistance programme
• Pension- can join the pension scheme from any date after commencement in Tier 1 (employer 6%, employee 3% minimum contributions)
• 25 days paid annual leave (increasing with service to 28 days) plus bank holidays and flexi leave
• Flu vaccination voucher
• Pension- automatic enrolment in Tier one: employer 6%, employee 3% minimum contributions
• Pension- you can request to join Tier two: employer 9%, employee 5% minimum contributions
• Full pay sickness absence up to 65 days in a 12-month rolling period
• Income protection insurance: you may be eligible for this support if you are absent due to sickness for a continuous period of 13 weeks or more, subject to acceptance of the claim
• Full access to our employee assistance programme, which includes a discounts and savings platform and access to additional health services (counselling, physio, 24-hour online GP, nutritionist and personal training sessions) via an app-based service.
• Private medical insurance (PMI) is currently provided by AXA (voluntary and subject to tax and NI)
• Health cash plan, currently provided by BUPA (voluntary and subject to tax and NI)
• Reimbursement of an agreed and appropriate Membership subscription
• Season ticket loan (non-taxable)
• Cycle to Work Scheme
• Paid maternity, paternity, adoption and carers leave at rates of pay higher than statute, subject to service requirements as per the current policies
• Opportunities for pay progression.
• Two paid days annually for volunteering

Conditions of employment

• Applicants must possess a current right to work in the UK.

Working locations

• London, United Kingdom

How to apply

• Please, apply to our website.
• Please submit an up-to-date CV and cover letter demonstrating how you meet the knowledge, skills and experience required for the role as described in the job description. The cover letter should be no more than 500 words.

Interviews

• On receipt, your application will be sifted by the recruitment panel and assessed against the criteria for the role. All successfully shortlisted candidates will be contacted by telephone and invited for an interview. We reserve the right to close or extend this position depending on the number of applications.
• Therefore, we would urge candidates to apply as soon as possible. If you have not heard from the Institution within two weeks of your application, it is with regret that you have been unsuccessful on this occasion. Due to the volume of applications we receive, we cannot write to all applicants.
• The selection process will consist of a job-related assessment followed by a virtual interview with the manager for this post, Asha Vasu – Interim Enterprise Transformation Director and Conor Boyle - HR Resourcing and Support Executive.
• The interview will comprise competency questions designed to test your skills and experience required for this role. It also gives you the opportunity to ask any questions you may have about the role, the team or the Institution.
• The second stage of the selection process will be a face-to-face interview with Asha Vasu, Enterprise Transformation Director and Sunita Dhawan, Product & Events Director.
• We want to support you. If you require any reasonable adjustments during our recruitment process, this could be for the application, assessment and/ or interview. Please let us know as soon as possible so that adequate provisions can be made for you.

Return to listing