Business Development Administrator
Institute of Directors
Hours
35 hours per week
Length of contract
18 months
About the Organisation
Institute of Directors (IoD) is a thriving membership community for Directors in the UK and beyond. We support directors and senior decision-makers through professional development, valuable networking opportunities, and by championing the voice of business at the highest levels.
Everything we do is built around three key pillars:
- Connect: Bringing together directors and business leaders to share ideas and build meaningful professional relationships
- Develop: Providing world-class professional development designed by directors, for directors
- Influence: Representing members' interests and ensuring business leaders have a strong voice in shaping policy
About the role
Take ownership of business development administration in a role where your work directly impacts the financial success of a leading professional development organisation. Join a small, impactful team supporting directors across the UK with their professional journeys.
Responsibilities
Financial and Client Support:
- Lead and coordinate all new supplier and procurement requests for open sales
- Raise and manage credit notes for open sales
- Facilitate payments over the phone and provide payment links as requested
- Collaborate with the finance team and delegates to resolve payment or invoice discrepancies
Client Delivery Support:
- Act as point of contact for client delivery team, addressing requests efficiently
- Liaise with client delivery team to expedite missing delegate communications
Inbox Management:
- Manage a developing inbox, responding to all non-lead-related emails with timely follow-up
- Design quarterly reporting system and detailed analysis for inbox management
General Administrative Support:
- Update and maintain client records to ensure data accuracy
- Assist commercial team with document preparation and administrative tasks
- Provide event support for professional development events and webinars
- Update marketing collateral and booking forms to reflect schedule and pricing changes
Marketing Analysis:
- Review course bookings and source of business, coordinating results to relevant teams
- Build mechanisms to improve course and delegate analysis and profiling
- Complete monthly marketing follow-ups from delegate feedback forms
Skills, Competencies, Experience & Attributes
Experience:
- Experience working within a commercial environment delivering against targets and budgets
- Experience working with diverse stakeholders and clients
- Understanding of Personal Development membership and offer programmes
Skills:
- Excellent communication skills with ability to apply tact, diplomacy and assertiveness at all levels
- Resilient and calm under pressure, responding positively to challenges
- Professional and consistent with internal and external stakeholders
- Working knowledge of Microsoft products (Outlook, Dynamics 365)
Attributes:
- Motivated self-starter with a 'can-do' attitude
- High-performer who's resilient during periods of change
- Genuine interest in professional development
Compensation & Benefits
- Generous contributory pension scheme
- Life assurance
- 25 days Annual Leave, plus 1 x Well-being Day and 2 x Corporate Social Responsibility (CSR) days
- Employee Assistance Programme
- Access to our employee benefits & rewards platform
- Above & Beyond Scheme
Working locations
- Hybrid model, working in the London office and remotely
How to apply
- Apply online
The job vacancy information provided here is from third-parties and the AAE can not guarantee the accuracy of the information.