Alumni Team Officer

Chartered Association of Business Schools

Hours
35 hours per week

Length of contract
31 March 2027 

About the Organisation

Chartered Association of Business Schools (Chartered ABS) is the voice of the UK’s business school sector. We work with world-class institutions to deliver impact through research, events, policy, and national programmes. At the heart of our work is the Help to Grow: Management Course, a nationwide leadership programme supporting small business leaders to grow their organisations and leadership capability.

Delivered through a network of over 60 business schools, the programme has already supported more than 10,000 leaders across the UK and continues to grow. A key part of this success is our thriving Alumni Network, a powerful, long-term community designed to support business leaders beyond the classroom.

About the role

The Alumni Team Officer will support the Head of Alumni Events and the wider team in delivering all aspects of the Help to Grow: Management Alumni programme. They will be responsible for supporting our delivery partners (SBC-accredited business schools) in their ongoing support of alumni and keeping up-to-date records relating to alumni activity. The Officer will help ensure we comply with strict DBT and UK GDPR guidelines.

They will also provide day-to-day administrative support to the team around events and content delivery. The ideal candidate will have a history of strong administrative skills and have significant experience in dealing with multiple stakeholders, project management, and excellent knowledge of Microsoft 365.

Responsibilities

Support and Deliver Alumni Operations:

• Coordinate and support the delivery of alumni events, activities, and communications
• Provide day-to-day administrative support to the Alumni team
• Maintain accurate and up-to-date records of alumni engagement and activity.

Drive Efficient Systems and Processes:

• Design and improve administrative systems, workflows, and processes
• Support CRM data management and ensure data integrity across systems
• Contribute to continuous improvement initiatives that enhance delivery and reduce risk

Engage and Manage Stakeholders:

• Act as a key point of contact for business schools and external partners
• Build effective working relationships with a wide network of stakeholders
• Support collaboration across internal teams and delivery partners

Support Governance, Reporting and Projects:

• Prepare reports, dashboards, and documentation for internal and external stakeholders
• Support project delivery, tracking milestones, risks, and progress
• Assist with governance processes, including meeting coordination and documentation.

Skills, Competencies, Experience & Attributes

Experience, Skills & Abilities:

• 3+ years progressive administrative experience with at least 2 years in a senior role; demonstrable track record of working independently under a senior manager
• Advanced organisational leadership: proven experience managing tasks and driving measurable improvements in service delivery
• Strategic systems expertise: deep knowledge of office systems (CRM, finance systems, 365) and ability to lead stakeholder relationships
• Financial literacy: competent in budget management and reconciliations
• Project management: certified or demonstrable experience delivering multi-stakeholder projects on time and budget
• Governance and compliance: experience preparing board materials and managing audit processes
• Communication and influence: exceptional written and verbal skills; confident in briefing senior executives and external stakeholders
• Problem solving and judgement: anticipates issues, proposes solutions, and escalates appropriately.

Required Qualifications

• Degree or equivalent, professional qualifications in business administration, project management, and finance preferred, and 3+ years’ experience acceptable

Compensation & Benefits

• Flexible working arrangements
• Generous annual leave allowance plus bank holidays
• Pension scheme
• Opportunities to work with leading UK business schools and national programmes
• A friendly and collegiate team environment

Conditions of employment

• Applicants must have the right to work in the UK. We are unable to sponsor a work visa.

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Please send your CV (2 pages max.) and a covering letter (no more than one page) explaining how you meet the person specification to People HR at [email protected].
• Applications will be reviewed as they are received, and we may close the vacancy early if a suitable candidate is identified.

Policies

The Chartered Association of Business Schools is an equal opportunities employer committed to creating an inclusive environment. We welcome applications from people of all backgrounds and abilities.

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