Academy Administration Assistant

Spinal Injuries Association

Hours
35 hours per week

About the Organisation

Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury. Everyone has a right to live a fulfilled life, and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.

About the role

The Academy Administration Assistant will provide essential administrative and operational support to the delivery of the Frank Williams Academy education programme. The postholder will support the coordination of training courses, study days, conferences and online learning activities across face‑to‑face, virtual and hybrid delivery formats, as well as support for project activity. They will ensure the smooth running of booking processes, communications and event logistics, while maintaining accurate records and systems.

Working closely with other members of the Academy team under the line management of the Education and Development Coordinator, the role will contribute to high-quality learner experiences by supporting scheduling, responding to enquiries, maintaining learning systems and assisting with post‑event processes, including feedback collection and reporting. The role is key to ensuring that Academy activity is delivered efficiently, professionally and in line with organisational standards and priorities.

Responsibilities

Programme & Event Administration:

• Coordinate the delivery of specialist education sessions, training days and other Academy activity, including managing bookings, registrations, payments and delegate communications.
• Organise and host virtual education sessions, including internal “Share the Knowledge” sessions and those delivered by clinical teams.
• Oversee event logistics and delivery across in -person and virtual formats, including venues, facilitators, travel and the provision and circulation of materials, and lead on CPD certification and post-event administration.
• Support conferences and external events organised or attended by the Academy.

Project & Team Administrative Support:

• Support research and data activities, including responding to research requests, in conjunction with the Impact Manager.
• Provide administrative support for Academy projects, including documentation, coordination, and activity tracking.
• Assist with funder reporting processes, including meeting coordination and evidence gathering.

Systems, Data & CRM Management:

• Maintain accurate, up -to-date records across CRM (Dynamics 365) and LMS (Moodle) systems, including learner, stakeholder and referral data.
• Produce and support reporting on activity, bookings, feedback and digital engagement, ensuring data integrity and clear internal insights.

Feedback, Impact & Evaluation:

• Support evaluation processes, including distributing feedback surveys, reminders and follow-up communications.
• Collate feedback and impact data, contributing to reporting and demonstrating impact for funders and stakeholders.

Stakeholder Engagement & Communications:

• Act as a first point of contact for enquiries, managing calls, emails, shared inboxes, and online systems with timely, professional responses.
• Support communications and stakeholder engagement, including promotional activity, external communications (mailings, newsletters, website, social media), and relationships with partners and healthcare professionals.

Meetings, Coordination & Team Support:

• Proactively manage diaries, book rooms, and coordinate internal and external meetings.
• Prepare agendas and attend meetings as required within the Academy, taking accurate notes and minutes (team meetings, Health & Care Advisory Group, factsheet review working group).

Operational, Governance & Compliance:

• Observe strict confidentiality regarding any information obtained through the role, and ensure that all data is collected, stored and used in accordance with GDPR.
• Ensure safeguarding and data integrity standards are upheld.
• Undertake any other tasks, duties or projects which are commensurate with the general level of this post.

Skills, Competencies, Experience & Attributes

Personal & Attributes:

• Highly organised with a strong attention to detail.
• Motivated, adaptable and able to work independently and collaboratively.
• Excellent communication and interpersonal skills.
• Proactive, adaptable and able to manage competing priorities
• Customer -focused with a commitment to high -quality service.

Knowledge, Skills & Experience:

• Relevant experience in an administrative or project support role
• Relevant experience in the healthcare, education or charity sectors
• Experience supporting events, training or programmes.
• Experience organising or supporting online events and virtual learning delivery (using Zoom or MS Teams)
• Strong IT skills, including Microsoft Office. 
• Experience using databases and CRM systems (Dynamics 365)
• Experience using LMS platforms (Moodle).
• Ability to manage data accurately and produce reports
• Experience coordinating meetings, diaries and logistics
• Experience supporting evaluation, impact or research activity

General:

• Commitment to the importance of this role and SIA’s core values.
• Broad understanding of the issues related to people living with spinal cord injury.
• Commitment to equal opportunities and valuing diversity in the workplace.
• Understanding of UK GDPR and the Data Protection Act 2018, and a commitment to maintaining confidentiality. 
• Knowledge of and working experience in the UK voluntary sector, in particular disability charities. 

Compensation & Benefits

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part-time employees)
• Group pension scheme (6% employer contribution)
• Group life assurance scheme
• Healthcare cash plan
• Discounted gym membership
• Access to Employee Assistance Programme (EAP)
• Employee volunteer days
• Free car parking at SIA House
• Investing in our people, all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.

Working locations

• Hybrid model, working in the Milton Keynes office and remotely

How to apply

• Please complete all supplementary questions on your application form AND create a Full Profile, as these will inform our initial sift.
• Please note that once you have submitted your application, you will not be able to return to the questions, so please be prepared to complete the full application in one sitting.  If you do need to make amendments, please email [email protected] for assistance.

Interviews

• The interviews Monday, 13th July 2026, at SIA House, Milton Keynes.

Policies

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture. We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. Disabled candidates who meet the standard job criteria will be offered a guaranteed interview. Fully remote working is considered for the right candidate. No agencies, please.

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