In associations, performance doesn’t just come from good strategy or strong programmes; it comes from people working well together. As structures grow more complex, cross-functional collaboration and a shared sense of purpose become vital. But too often, teams work in silos, communication is inconsistent, and culture is something talked about rather than lived. How can associations build an internal environment that supports both innovation and alignment?
In this interactive seminar, Emma Banymandhub, COO of The Payments Association, will share how her team has created a high-performance culture through clear communication frameworks, cross-departmental collaboration, and practical soft skills development. Drawing on over two decades of experience leading teams across events, marketing, and operations, Emma will outline the tools and values that have helped unify her organization and support sustainable growth.
Topics covered will include:
- Creating communication frameworks that reduce silos and increase alignment
- Developing soft skills that drive collaboration and innovation
- Defining and embedding company values that reflect your purpose and attract the right talent
- Practical steps to build a unified, people-first culture that drives performance
Whether you lead a large team or a small one, this seminar will offer practical ideas to strengthen your organisation from the inside out.
Agenda
12:00 - Introduction
12:05 - Presentation
12:35 - Questions & Answers
12:55 - Close
Speaker
