Strategic Member Programme Manager

Society of London Theatre and UK Theatre

Hours
35 hours per week

Length of contract
6 month

About the Organisation

The Society of London Theatre (SOLT) is the Membership Organisation for London Theatre Producers, Managers, Owners and Operators. We work in partnership with our sister organisation, UK Theatre. Our Vision, and the world we want to see, is a dynamic, sustainable, and world-class theatre sector. Our Mission, and what we do as an organisation, is to champion theatre and support our members to thrive.

We have 3 priority focus areas that allow us to deliver on our vision and mission:

• A growing, engaged, and united membership, including a skilled, diverse, and productive workforce for now and the future
• To inspire, attract, retain, and diversify theatre audiences.
• Advocate to support growth across the sector, underpinned by robust evidence.

About the role

The Strategic Member Programme Manager is responsible for the development and delivery of member programmes, training, and engagement activity, including leading the end-to-end development and delivery of the annual SOLT & UK Theatre Conference programme. The role translates member insights and organisational priorities into compelling, relevant programmes that support the continued professional development of workforce skills, industry insight, and the networking needs of SOLT & UK Theatre members.

The postholder will work closely with the Director of Membership & External Affairs and the wider Membership, Advocacy, Employment Relations, and Events teams to deliver high-quality, strategically aligned programming that meets member needs and supports SOLT & UK Theatre’s Business Plan objectives. Reporting to your line manager, Director of Membership & External Affairs

Responsibilities

Member Programme & Engagement Strategy:

• Identify and assess the development, programming and engagement needs of the membership and theatre sector workforce, in conjunction with the Director of Membership and External Affairs.
• Work with insights from the Membership, Employment
• Relations and Advocacy Teams to create a year-long programme of services, training, roundtables, and networking events.
• Lead the delivery of the flagship Theatre Conference in June, collaborating with teams across the organisation to:
  • Convene and manage the Programme Working Group
  • Group, to capture member and industry insights to inform programme curation
  • Secure the keynote speaker, facilitators and panellists
  • Liaise with the Events Team to ensure speaker materials are received in a timely manner
  • Brief speakers and panellists, and being the main point of contact for session content on the day

Performance, Reporting & Risk Management:

• Set Key Performance Indicators (KPIs) for all activities with measurable targets.
• Monitor, analyse and report on quarterly performance to the Director of Membership and External Affairs and
• Executive Team, ensuring progress is tracked against the agreed Business Plan.
• Responsible for managing the programming budget and delivering against financial targets for member training.
• Manage the Membership Services Team Risk Register, monitoring risk ratings and mitigations.
• Execute strategies to increase member engagement and participation with SOLT and UK Theatre events, training & learning development programmes, ensuring satisfaction data is collected and reviewed.
• Conduct annual industry benchmarking and review of training and event programming content.
• Build strong relationships with internal and external stakeholders at all levels, acting as a key representative for the Membership Team.
• Work closely with the Director of Membership & External
• Affairs, the Member Engagement Manager, Advocacy and Employment Relations Teams to ensure awareness of industry priorities and emerging issues, and to continue delivering effective, relevant programming for the membership.
• Prepare briefing papers, documentation and meeting notes for project groups delivering the events programme.
• Undertake any other duties as reasonably required. This role sits within the Membership and External Affairs team, whose focus is to ensure we have a growing, engaged and united membership, including a skilled, diverse and productive workforce for now and the future. Our team plays a key role in helping to retain and recruit members and develop high quality member benefits and services. We actively engage with members regularly and build relationships to nurture member insights and activities.

Skills, Competencies, Experience & Attributes

Technical Knowledge & Skills Required:

• Experience in coordinating complex projects, taking responsibility for producing work plans
• Ability to communicate and interact well with other people, and to develop good relationships with a diverse range of stakeholders
• Ability to find solutions to problems using own initiative and available resources
• Ability to work effectively and collaboratively as part of a team
• Strong written and verbal communication skills, including report writing
• An understanding and commitment to equality, diversity and inclusion
• An interest and broad understanding of the theatre industry

Desirable:

• A good understanding of current thinking around skills and workforce development
• An understanding of current best practice around people and working culture (equity, diversity and inclusion)
• Experience of working within a membership organisation environment, and as a member of one.

Impact:

• As a manager in the organisation, you are responsible for the management and delivery of a specific function(s) within SOLT / UK Theatre to the highest possible standard, ensuring that activities and projects meet goals and KPIs.
• Support the development of and deliver on business goals and strategic plans.
• Evaluate your function's performance and make recommendations for improvement. You will feed into the development of business and strategic plans. You will project manage a range of cross-organisational projects and projects with members.

Communication:

• A good communicator, you manage relationships with stakeholders and members within your function to achieve positive outcomes. When required, you will be an effective advocate for the organisation at meetings with members and other stakeholders.

Innovation:

• Set direction and champion innovation within your function.
• Promote a culture, seek best practices from our sector and others to ensure innovation and improvement.

Compensation & Benefits

• Annual leave is 25 days, rising to 27 days after five years.
• Non-contractual time off: your Birthday off or a day off within two weeks of your birthday. Company Closure Day is normally on a day next to a Christmas bank holiday.
• Digital Wellbeing. A complete solution across Physical &
• Mental Health, Finance and Legal support. Advice from qualified professionals tailored to the individual.
• My Strength: One-to-one support with a qualified Wellbeing guide, a person there to help and support on your wellbeing journey. Support built around the individual.
• Toothfairy, Smart dental App, Your personal dentist.
• Paid annual eye test
• Paid annual flu vaccine
• Finances & protection
• Contributory pension scheme
• Employer Contribution: 5% of gross pay
• Employee Contribution: Minimum 3% of gross pay
• Personal circumstances
• Death-in-Service Insurance Cover – 3 x annual salary.
• Personal development
• We invest and believe in continuous professional development and training opportunities for all.
• Where appropriate, we suggest and arrange professional mentors to offer additional external guidance.
• Work travel: Many of our staff walk, use public transport or cycle to work or a combination of the above.
• Interest-free Travel Season Ticket loan
• Cycle to work scheme
• All staff can buy Theatre Tokens with a 10% discount.
• Local retail discounts through Heart of London Club and Love Covent Garden.
• 20% off at Trevor Sorbie hair salon in Covent Garden.

Conditions of employment

• Applicants must have the right to work in the UK. Please note that SOLT & UK Theatre is unable to provide visa sponsorship.

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Please send your Application by email, including in the email subject line "(Your first name & surname), Strategic Member Programme Manager" to [email protected].
• We welcome applications from all and are open to discussing access requirements. If you would like to discuss any access needs during your application or, if you are selected for an interview, at the interview stage, please email us at [email protected], and the HR team will get in touch with you.
• To apply for this role, please send your CV and a covering letter answering questions 1-3 below. These questions are designed to help us understand your experience, judgement and motivation for the role, beyond what is captured in your CV.
• We recommend a total word count of no more than 900 words, but you are welcome to write less.
  • Please provide an example of when you have delivered event programming and training in a creative way. What was your approach, and what impact did it have?
  • Please describe your experience of working within a membership organisation (or a similar environment), or as a member of one. How have you approached engaging with members and delivering value?
  • What attracts you to this role at SOLT and UK Theatre? How do our values and purpose resonate with you?
• Please feel free to add any information that will further support your application.
• The successful applicant will be required to commence work on or before 9th March. Please do not apply unless this is feasible.

Interviews

• Interviews will take place on Thursday, 19th & Friday, 20th February, with a view to making an offer of employment to the successful candidate by the end of February.

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