Member Services Officer
Chartered Institute of Ergonomics and Human Factors
Hours
35 hours per week
About the Organisation
Chartered Institute of Ergonomics & Human Factors (CIEHF), a mouthful, we know, but what we do is pretty special. We’re the only professional body in the world that can award the Chartered Ergonomist qualification. Our mission? To champion human factors, set the gold standard for the discipline, and support our members with professional development and engagement with a thriving community.
About the role
We’re a professional membership organisation, and we’re looking for someone who can join our team and help us make our members’ lives easier. Easier? How? Well, we like to make sure their interactions with us are smooth and painless. We like to help them get the most from their membership benefits. And we like to give them plenty of opportunities to shine
Responsibilities
- You’ll be answering member questions and making sure they feel supported.
- Keeping records neat (because details matter).
- Helping us spread the word with member communications and marketing.
- Pulling together reports that keep us on track.
- And you’ll get to help run our online events, bringing our community together.
Skills, Competencies, Experience & Attributes
- A natural communicator who enjoys connecting with people from all walks of life.
- Customer service experience, proactive, solutions‑focused, and not easily flustered.
- Comfortable with numbers: you’ll be handling membership fees and putting together basic financial reports.
- Organised, collaborative, and good at juggling tasks.
- Tech‑savvy with CRM systems and office tools.
Required Qualifications
- Degree-level education or equivalent relevant experience
Compensation & Benefits
- 27 days of annual leave, bank holidays
- Pension scheme and match your contributions.
Conditions of employment
- You must have the right to work in the UK. We are not able to provide visa sponsorship
Working locations
- Home-based (Midlands-based, with regular in-person team meetings)
How to apply
- Send us an email saying why you’d be a great member of our team and why, based on your previous experience, you’d be brilliant at what we need you to do.
- Include your CV.
- Write a short response to this task: Write a new member onboarding process with information about how to access and get the best from at least three of our member benefits
- Please email your initial application to us at [email protected] by 5th January 2026. CVs alone will not be considered. No agencies, please.
- If you want an informal chat about the role and working for us, call us on 0330 135 9833 or email us at [email protected]
The job vacancy information provided here is from third-parties and the AAE can not guarantee the accuracy of the information.