IT Support Officer
International Cooperative and Mutual Insurance Federation
Hours
40 hours per week
Salary
£30,000 per year
About the Organisation
ICMIF is a global trade association representing cooperative and mutual insurers. We support our members by providing tools, knowledge, and events that drive innovation and collaboration. With a dynamic mix of strategic initiatives and digital transformation projects, we are now seeking an IT Support Officer to provide first-line support and help manage our growing IT environment.
About the role
This is an exciting opportunity for someone looking to diversify their skill set. The IT Support Officer will support the Head of IT in maintaining, monitoring, and improving ICMIF’s IT infrastructure and services. You will act as the first point of contact for staff IT issues, assist in day-to-day IT operations, and help deliver technical support across hardware, software, and cloud-based systems.
Responsibilities
User Support & Incident Handling:
- Provide first-line support to staff via email, phone, and in person.
- Troubleshoot and resolve common issues related to hardware, software, printing, and networking.
- Escalate more complex issues to the IT Manager when necessary.
- Support onboarding and offboarding processes, including account creation and laptop setup.
Hardware & Device Management:
- Prepare, configure, and maintain laptops, tablets, monitors, printers, and other peripherals.
- Assist with asset tracking, procurement, and device lifecycle management.
- Support AV equipment and video conferencing tools used for events and meetings.
Software & Cloud Services:
- Assist with the administration and support of Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive, Intune, Entra, etc.).
- Help maintain and troubleshoot Dynamics 365 and Power Automate workflows under guidance.
- Install and update software applications securely and efficiently.
Cybersecurity & Compliance:
- Help monitor and enforce endpoint security using Panda Adaptive Defence 360 and Action 1
- Assist with patch management and threat detection alerts.
- Support compliance processes such as Cyber Essentials Plus under direction.
Documentation & Process Improvement:
- Maintain internal IT documentation for common issues, assets, and configurations.
- Identify opportunities to improve user guides, onboarding documentation, and self-help resources.
Other:
- Provide support during conferences and events, including setup and troubleshooting of technical equipment.
- Support content or data loading tasks related to web platforms or internal systems as required.
Skills, Competencies & Experience
Required Skills:
- Keen to learn and develop new skills.
- Passion for IT and problem-solving.
- Familiarity with Windows 11 and Microsoft 365 administration.
- Strong communication and interpersonal skills.
- Adaptable.
- Ability to prioritise, follow instructions, and work methodically.
Required Experience:
- Experience working in a company with under 100 employees.
- Experience using Microsoft Intune, Entra, or Power Platform (Power Automate, Power BI).
Desired Skills:
- Basic understanding of cloud computing, networking, or security principles.
- Knowledge of Dynamics 365, SharePoint, or basic HTML/WordPress.
Required Qualifications
- IT qualification (CompTIA A+ or similar) or working towards one.
Compensation & Benefits
- Mentorship and hands-on experience across a wide range of IT functions.
- Exposure to modern cloud-first infrastructure and automation tools.
- Performance-related bonus*
- Private healthcare*
- Life insurance (4x salary)*
- 25 days’ annual leave, plus bank holidays
- 4 additional wellbeing days per year
- Funded training and study leave to support your professional qualifications and learning goals*
- Support for a healthy work–life balance
- Paid-for social events
- Access to a wellness app with rewards and wellbeing tools
- Work for a purpose-driven organisation, ICMIF is a not-for-profit association supporting cooperative and mutual insurance companies (Conditional on completing the 3 months probationary period)
Conditions of employment
- You need to have the right to work within the UK
Working locations
- 40% Office (Altrincham, Cheshire) / 60% Remote
How to apply
- Please apply by sending your CV and cover letter to [email protected] by 30 November
Interviews
- The interview process is a two part process, with two face to face interviews.
The job vacancy information provided here is from third-parties and the AAE can not guarantee the accuracy of the information.