Head of Policy and Public Affairs

National Residential Landlords Association

About the Organisation

UK’s largest membership organisation for private residential landlords, the National Residential Landlords Association (NRLA), supports and represents more than 100,000 members across England and Wales. Created by landlords, for landlords, it offers investors everything they need to run a successful and compliant lettings business, whether they are full-time property professionals running large portfolios or accidental landlords with a single let.

The NRLA is a trusted ally, on hand to guide members through the complex regulatory environment, with all the essential documents and guidance needed to run a successful and fully compliant business. A truly member-first organisation, innovation is at the heart of what we do and have invested in and developed new proptech solutions for members, including the acquisition of property safety certification firm Safe2 and the development of the property management system Portfolio.

About the role

As a senior manager, work collaboratively to ensure the delivery of the NRLA vision, values, and strategic objectives. Lead the development and implementation of the NRLA’s national policy and public affairs strategy, ensuring internal and stakeholder support. Provide advice to the Executive Team as required on policy and public affairs issues.

Responsibilities

Delivery & Impact:

• Lead the development and oversee the delivery of the NRLA’s national policy and public affairs agenda.
• Work collaboratively with internal teams and external stakeholders as appropriate, to develop robust, evidence-based policy proposals.
• Identify and develop new opportunities for the NRLA to leverage its resources and assets – including our members, research, and partners to influence political and sector stakeholders.
• Design, project manage, and evaluate plans to progress the NRLA’s policy objectives and build its reputation with political and sector stakeholders in England and Wales.
• Ensure that the team’s work is communicated effectively with our members, and engage them on campaigns as appropriate, working to increase member satisfaction in this area.
• Proactively collaborate with other colleagues across the organisation, including (but not limited to) communications, marketing, and commercial, to ensure policy and public affairs aims and activities are integrated and complemented across the organisation’s work.

External Relationship:

• Proactively seek out and maintain effective professional networks that will add value to NRLA’s work and its reputation as an influential and reliable partner.
• Create and nurture collaborative campaign planning and execution with stakeholders and third-party organisations.
• Manage relationships with external agencies and consultants to deliver objectives.

Governance & Control:

• Ensure effective budgetary control mechanisms are in place to monitor spending and value for money.
• Provide regular updates for the Board and the Executive Team on policy and public affairs plans as required.
• Ensure team compliance with key policy and procedure in areas such as health and safety; equalities and diversity, data protection, code of conduct, and all other statutory requirements, which are routinely checked for compliance.

Performance Management:

• Provide support and development to team members, to ensure that they are appropriately structured and resourced to deliver the corporate aims.
• Develop a strong performance culture and commitment to customer satisfaction. Monitor performance and ensure the delivery of high-quality and innovative services.

Skills, Competencies, Experience & Attributes

Experience Essential:

• At least four years of experience working with and influencing policymakers, politicians, and stakeholders
• Experience in line management
• Experience in leading policy and public affairs campaigns and using a range of campaign approaches
• Project management
• Experience of working collaboratively with internal and external stakeholders.
• Flexible, with demonstrable ability to work on own initiative and as part of a team

Skills & Abilities:

• Strong communication and interpersonal skills, with the ability to influence a range of stakeholders.
• Flexible approach, able to respond quickly to events.
• External focus, with proven ability to build networks and work in partnership with relevant bodies and organisations.
• Strong focus on detail, and the delivery of quality-focused information and service.

Desirable:

• Experience in the housing sector
• Experience of working with a membership association or third-sector organisation

Knowledge:

• Understanding of UK politics, the private rented sector, and the role of trade associations.
• Understanding of a creative campaigning environment.
• Understanding of the role of national and local governments and how to interact with governmental stakeholders.

Personal Attributes & Other Requirements:

• Excellent interpersonal skills to develop strong relationships with internal and external stakeholders
• Commitment to the NRLA’s objectives
• Willingness to travel and/or work out of office hours on occasion (e.g. for meetings and engaging with NRLA members – on average, once a month)

Required Qualifications

• Degree in politics, public policy, and other relevant subjects, and equivalent experience

Compensation & Benefits

• 25 days annual leave increasing to 26 days with three years’ service, 27 days with five years’ service and 28 days with seven years’ service
• Additional annual day off for your birthday
• Salary exchange Pension scheme
• Life assurance
• Cash plan health and well-being benefit, including Employee Assistance Programme and counselling service
• Sick pay
• Cycle purchase loans, season ticket loans and interest-free staff loans
• Complimentary NRLA membership
• Non-contractual annual performance-related bonus scheme
• Enhanced maternity and paternity pay

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Apply to our website

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