Exams Quality and Projects Administrator

Royal College of Radiologists

Hours
35 hours per week

About the Organisation

Royal College of Radiologists (RCR) is the leading professional membership body for clinical radiologists and clinical oncologists and a registered charity that educates and supports doctors throughout their careers. With over 14,000 members in the UK and internationally, together we’re contributing to the advancement of each new generation of doctors and helping to improve patients’ lives.

We require a broad range of skills and experience to deliver our strategic goal of increasing the clinical radiology and clinical oncology workforce, which will ultimately lead to improving imaging and cancer care services for all. If you’re inspired by our strategy and values and are passionate about helping us meet our ambitious goals in an environment that celebrates differences, values diversity, and recognizes that everyone here plays a role in the success of the College, then we encourage you to consider a career at the RCR.

About the role

The Exams Quality and Projects Administrator will play a key role in ensuring the success of the RCR’s Clinical Radiology and Oncology exams by providing support to both the Exams Quality team and Projects. This postholder will support a range of projects with the aim of improving exam quality, accessibility, and sustainability. Working with the Exams Project Manager and key colleagues from across the organisation, as well as volunteer doctors and specialists, this role will help to ensure projects meet their objectives and are delivered on time and on budget.

The postholder will also provide administrative support to the Exams Quality team to ensure standards are maintained and, where necessary, improved. This varied work will include assisting with the addition and editing of exam content, the collation and analysis of data, and the auditing and coordination required for appeal and misconduct panels. We are looking for a highly-motivated and professional team player with excellent organisational and communication skills with a keen eye for detail.

Responsibilities

Project Support:

• Coordinate and prepare materials for project board meetings and related events, including examiner training, and working groups related to project work
• Support examiners to effectively undertake their duties in relation to projects and help remedy issues that may inhibit their participation in projects
• Conduct testing and the checking of content and processes to improve our offer and minimise risk to exam standards and quality
• Provide support in the update of project documentation
• Prepare communication materials related to project outputs
• Support the drafting of Standard Operating Procedures (SOPs) related to process changes arising from project work
• Undertake ad-hoc tasks related to specific project activity

Support Question Content and Exam Setting Processes:

• Assist the Exam Content Coordinators with the inputting and updating of exam question content to a variety of systems and platforms
• Collate exam content from examiners and check to ensure they adhere to the format and standards
• Coordinate meetings with examiners and question panels for the purpose of writing questions, standard-setting exams, and reviewing question performance.
• Coordinate the standard setting of exams, including compiling exam set data, preparing and issuing documentation, collating scores from examiners and aiding discussion/re-scoring to calculate the final pass mark.
• Work with the Quality and Standards Officer to assist in the compilation, cleaning and analysis of data

Management of Appeal and Misconduct Cases:

• Research, evaluate and document evidence on appeal and misconduct cases, managed through the functions of the bespoke candidate hub
• Schedule, minute and administer appeal and misconduct panel meetings
• Coordinate the recruitment and induction of new panel members
• Brief the relevant Exam Manager and other relevant staff on the cases, pre- and post-panel meetings
• Respond to enquiries from candidates, panel members and other stakeholders with sensitivity and discretion, ensuring complex matters are escalated in a timely manner
• Update (internal and candidate-facing) records relating to appeals and misconduct
• Prepare and issue letters and reports
• Administer refunds and maintain financial records relating to appeal and misconduct activity.

General:

• Maintain accurate SOPs
• Revise processes on an ongoing basis to find more efficient and effective ways of working, as part of the RCR’s commitment to continuous improvement.
• Update guidance materials for staff and examiners, as well as content for candidates on the website
• Undertake such other duties appropriate to the level of the post holder’s qualifications and experience as may be required by the College from time to time.

Internal Working Relationships:

• Colleagues in the Exams Team, notably Exams Content Coordinators and the operations administrators overseeing the candidate journey
• The wider College, particularly the IS and Facilities teams

External Working Relationships:

• Examiners
• Consultant psychometrician
• Exam platform suppliers - developing a relationship to register and monitor technical issues and to review new functionality with colleagues

Skills, Competencies, Experience & Attributes

Knowledge, Qualifications & Experience:

• Experience in an administrative/coordination/project support role in an examination, assessment or educational setting
• Experience in processing complex complaints/appeals
• Experience in working with bespoke software for content manipulation/case management
• Experience in using and maintaining a database or equivalent to store and retrieve information so that information is kept up to date and readily available
• Excellent working knowledge of Microsoft packages such as Outlook, Word and Excel
• Experience of working with professional volunteers to achieve organisational goals

Skills & Abilities:

• Ability to learn, adopt and apply agreed detailed processes and protocols
• Ability to work with a range of senior stakeholders to meet agreed outcomes, handling issues with sensitivity, discretion and tact.
• Ability to prioritise work to competing demands and meet deadlines
• Excellent attention to detail
• Ability to work effectively within the team, working collaboratively with colleagues and examiners in a support capacity
• Ability to maintain confidentiality with regard to exam content and patient images
• Proven analytical and numeracy skills
• A positive attitude towards change and the ability to support others

Other Requirements:

• Commitment to equality, valuing diversity and understanding of how this applies to the delivery of one's own area of work.
• Commitment to the aims and charitable objectives of the RCR
• Committed to own continuing professional development.
• Demonstrable commitment to providing a professional customer service to colleagues, members and stakeholders.
• Ability to maintain confidentiality and information security in line with our data protection policy and guidance.

Compensation & Benefits

• Generous Annual Leave Allowance
• Excellent Pension Scheme
• Interest-Free Season Ticket loan 
• Cycle to Work Scheme

Conditions of employment

• Candidates must have the right to work in the UK

Working locations

• Hybrid model, working in the London office and remotely
• Occasional weekend work may be required

How to apply

• Please send an email to [email protected] with your CV and a 1-page cover letter, your Full Name, Role, and a completed Diversity Monitoring Form.
• If you consider yourself to have a disability and require a hard copy pack or a different format, for example, large print, please contact the HR team at [email protected]

Interviews

• Interview date: Shortlist interviews are scheduled for 13th March 2026, and selection interviews are scheduled for 19th March 2026.

Policies

Diversity means better ideas, better solutions, and more innovation. That’s why one of our key priorities is ensuring our workforce reflects our communities. We’re committed to creating an inclusive workforce and working environment for us all to enjoy, where everyone can bring their whole self to work to create change and reach new heights of creativity.

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