Education Quality Assurance Service Officer

World Physiotherapy

Hours
35 hours per week

About the Organisation

Founded in 1951, World Physiotherapy (previously known as World Confederation for Physical Therapy - WCPT) is the sole international voice for physiotherapy, representing more than 660,000 physiotherapists worldwide through its 129 member organisations. World Physiotherapy operates as a non-profit organisation and is registered as a charity in the UK.

World Physiotherapy believes that every individual is entitled to the highest possible standard of culturally appropriate healthcare delivered in an atmosphere of trust and respect for human dignity and underpinned by sound clinical reasoning and scientific evidence. It is committed to furthering the physiotherapy profession and improving global health through:

• Encouraging high standards of physiotherapy research, education and practice
• Supporting the exchange of information between World Physiotherapy regions and member organisations
• Collaborating with national and international organisations 

About the role

As an education quality assurance service officer, you will be responsible for the day-to-day administration, coordination, and continuous improvement of World Physiotherapy’s education quality assurance services, including programme accreditation and CPD recognition. You will be one of the key points of contact for World Physiotherapy education quality assurance services, including physiotherapist entry-level programme accreditation and continuing professional development (CPD) recognition.

The position is instrumental in assisting the smooth running of World Physiotherapy education quality assurance services and supporting the work of the Head of Membership, education and development, and other staff working on the education portfolio. You will use your experience, initiative, confidence, project and organisational skills to support effective implementation of the education quality assurance services.

You will support and coordinate activities and administrative tasks for the full review cycle. These include managing inquiries, processing applications, distributing materials to reviewers, organising site visits, supporting the review and reporting process, preparing documentation for committee approval, and communicating with applicants about the results of the review. This will require close liaison with staff, member organisations, reviewers, board/committee members, and external stakeholders.

You will enjoy working for a growing, values-driven organisation where you can use your skills to support both day‑to‑day operations and strategic projects, working at all levels in the organisation and with key stakeholders. You thrive in a dynamic, international team where you can implement systems and processes that support effective and efficient operations, and you are confidentin bringing forward ideas to strengthen the service. We undertake a range of educational and quality assurance activities, and we are looking for someone who is very familiar and confident with Microsoft 365, Salesforce, and Zoom meetings.

Responsibilities

Education Quality Assurance Service Administration:

• Act as a primary point of contact for all inquiries related to education quality assurance services, including physiotherapist entry-level programme accreditation and CPD recognition services.
• Manage the full application process, including intake, tracking, communication with applicants, assigning reviewers, and ensuring all required documentation is complete.
• Manage the annual reporting process
• Coordinate the distribution of applications and supporting materials to reviewers, ensuring timelines and procedures are followed.
• Organise and support site visits, including scheduling, logistics, documentation, and communication with applicants and reviewers.
• Support reviewers throughout the evaluation process, including preparing materials, responding to questions, and ensuring adherence to governance requirements.
• Provide administrative support to reviewers in preparation of documentation for internal and committee consideration.
• Organise accreditation committee meetings.
• Prepare materials for committee approval and minutes of the committee meetings, ensuring accuracy, completeness, and adherence to organisational standards.
• Communicate to applicants the final outcome of the quality assurance process and issue certificates
• Maintain accurate records, files, and data related to all quality assurance activities.
• Work with the Head of Membership, education and Development to carry out activity analysis and assess ways to improve and scale up quality assurance services.
• Contribute to the continuous improvement of quality assurance processes, tools, and resources.
• Support the recruitment and training of reviewers

Operational Support:

• Manage the accreditation application and review process in the CRM (Salesforce) and CPD recognition in CEU Locker (platform currently used for the service).
• Manage the database of reviewers (declaration of interest, updated contact information).
• Provide technical and logistical support across all education quality assurance operations for any physical or digital meetings.
• Work with relevant staff to ensure that activities are set up on Teamwork and other project management software and support their ongoing management.
• Support communications activities:
  • Ensuring that lists of accredited programmes and approved CPD are up to date
  • Providing information to promote the uptake of quality assurance services
  • Editing and formatting education quality assurance documents for house style
• Liaise with different stakeholders, including member organisations, regions, speciality groups and networks if necessary and as required by the Head of membership, education and development and other staff.
• Maintain office systems and procedures, including data management and reporting.
• Promote the image of World Physiotherapy in all activities and contribute to the overall development of the organisation, undertaking any reasonable duties, as required and agreed, to support the work of World Physiotherapy.

Skills, Competencies, Experience & Attributes

Required:

• Advanced computer literacy skills and competency with Salesforce, Word, Excel, Outlook, PowerPoint, SharePoint, and Zoom.
• Strong communication skills in a cross-cultural/professional environment
• Ability to manage multiple tasks and deadlines with attention to detail
• Initiative to identify new ways in which the skills of the Education quality
• An assurance officer can bring added value and efficiency to the organisation
• Cultural awareness and sensitivity
• Proficiency with digital workflow tools and document management systems
• Tact and discretion for dealing with confidential information.

Experience:

• A minimum of 3 years in a relevant work environment
• Demonstrable ability to organise and prioritise own workload effectively
• Meeting and travel planning experience
• Experience with Salesforce
• Experience gained working remotely with small teams and individuals across time zones internationally

Personal Attributes:

• Personable and approachable
• Efficient and well organised
• Diplomatic
• Collaborative and team-oriented
• Culturally aware and sensitive to diverse needs

Desirable Skills:

• Understanding of the physiotherapy profession
• Ability to speak French, Spanish, and another language

Compensation & Benefits

• 25 days paid holiday plus bank or public holidays
• Contribute 7% of gross basic salary
• Personal pension scheme contribution.
• Three-month probationary period.

Conditions of employment

• You must have the legal right to work in the UK

Working locations

• Home-based
• Occasional team days in the office (1-2 times per year)

How to apply

• All applications must be submitted via the website. The application deadline is 24th February 2026, or earlier if suitable applications are received before the closing date
• If you have any enquiries about the post, please email [email protected]

Policies

World Physiotherapy is committed to best practice in equity, diversity, and inclusion, and to fostering an inclusive environment that reflects the membership it represents. Throughout its recruitment process, it seeks to ensure that all applicants are judged on their suitability for the post alone and that there is no unfair bias.

Equal Opportunities Statement As part of its recruitment policy, World Physiotherapy intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion, or is disadvantaged by any condition or requirement which is not demonstrably justifiable.

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