Database and Projects Analyst

Imperial College London

Hours
35 hours per week

Length of contract
12 month

About the Organisation

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact. Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial, we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.  

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network. This is your chance to help shape the future. We hope you’ll join us at Imperial College London.  We work towards equality of opportunity, to eliminate discrimination, and to create an inclusive working environment for all.

We encourage applications from all backgrounds, communities, and industries, and are committed to employing a team that has diverse skills, experiences, and abilities. You can read more about our commitment. Our values are at the root of everything we do, and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation. 

About the role

Are you a systems or data professional who can combine business analysis and project management skills with excellent communication skills? We are looking for a talented, enthusiastic, and highly organised individual with exceptional attention to detail and strong experience of working with large customer or membership databases.

You will be a part of the Advancement Operations Data and Insight Team. The team works collaboratively to provide system management, business analysis, project management, reporting, and management information for the University’s fundraising, alumni engagement, and broader advancement activities.

Responsibilities

System and Process Improvement (35%)

• Elicit user requirements and objectives to proactively identify functionality and process changes. Working effectively with the CRM product team to apply updates.
• Analyse and document business, data, and system processes; implement new or improved processes, providing training and documentation to users.
• For any new system functionality, ensuring all relevant users have sufficient training and support, and embedding ongoing Business as Usual output.

Database Management (25%)

• Resolve issues/problems/queries with BBCRM independently and provide advice on routine and complex matters relating to the database to ensure a high level of service is provided for users, working with the Advancement Systems Coordinator and liaising with relevant ICT teams, in particular the CRM Product Team where required.
• Review existing process and procedure documentation, amending and creating new documentation where required, ensuring they are maintained to reflect changes, and are easily accessible to the appropriate Advancement user, including via the shared Advancement Knowledge Hub.
• Act as a main point of contact for Divisional database queries and, within boundaries agreed in service level agreements, provide support in solving user problems, working with the Advancement Systems Coordinator as appropriate.
• Assess any new functionality provided by upgrades and work with appropriate colleagues to ensure new functionality is built into BBCRM processes and training. Ensure all users are aware of key issues relating to upgrades.
• Provide standard configuration changes to fields in BBCRM. Working closely with the Product Team to roll out more complex system customisation, working to strategic objectives, CRM development roadmaps, and ad hoc tasks were required.

Database Training (20%)

• Develop and maintain a centralised programme of BBCRM training for all database users, utilising appropriate methods and technologies, proactively identifying any training gaps in current available functionality.
• Deliver training sessions for users across the College, with an aim to make them all competent, independent users in their day-to-day use of BBCRM.
• Produce and maintain materials to support training. user guides, including developing and maintaining the Advancement Knowledge Hub for BBCRM, its associated processes, and other Advancement systems and applications.
• Act as a BBCRM specialist with in-depth knowledge of relevant systems and divisional requirements to provide ad-hoc advice to users on specific aspects of the database relevant to their work.
• Act as an ambassador throughout Imperial to promote the effective use of data held by the Advancement Division, promoting good data practices and understanding of the University’s obligations regarding the handling of Advancement data, and seeking opportunities to improve the utility or quality of the Advancement Division’s data.

Data Management (20%)

• Liaise with data providers (Registry) to ensure the Advancement Division is utilising all data available and storing it optimally.
• Undertake the review and analysis of new complex data sets for importing to BBCRM, which will include manipulating large datasets to ensure that appropriate and required data is able to be imported into the CRM in a suitable format.
• Have ian n-depth understanding of data transfers between systems, documenting and mapping the integrations, working with developers to ensure effective transfer of data.
• Monitor CRM data quality standards with the Advancement Systems Coordinator to highlight areas for process and system improvement or training.
• Ensure data is recorded and managed in line with Data Protection and other ICO legislation.

Skills, Competencies, Experience & Attributes

Experience:

• Extensive experience in using all aspects of BBCRM or a similar fundraising CRM
• An understanding of the theory of large, complex relational databases, and experience in designing and implementing new data structures
• Experience in business process mapping and related tools, such as MS Visio.
• High-level competence with MS Excel
• Experience in providing front-line technical support to users
• Experience in developing and delivering training programs, and designing systems for ongoing guidance and training, ideally related to databases
• Experience in making effective presentations
• Experience in gathering, interpreting, and documenting business requirements

Knowledge:

• Working knowledge of specific processes related to fundraising, preferably in a higher education environment
• Clear understanding of GDPR and how it relates to the Data Protection Act and other ICO legislation governing fundraising

Skills & Abilities:

• Proven ability to work independently, with demonstrable competence in managing a varied portfolio of tasks to meet objectives
• Ability to work to an appropriate quality standard and to meet tight deadlines
• Excellent problem solver with strong analytical skills
• Excellent written and verbal communication skills, and an ability to document work effectively.
• Excellent customer service and an ability to relate appropriately to others
• Proven track record in providing good quality, audience-specific guidance in a timely manner
• Excellent attention to detail and accuracy
• Ability to work in a proactive way and exercise initiative
• Receptive to new ideas and new ways of working, proactively seeks areas for improvement
• Sound change management skills, including the ability to identify problems, create and deliver solutions, and plan and implement change

Required Qualifications

• Educated to degree level, and equivalent

Compensation & Benefits

• Employee Benefits
• The opportunity to play a key role in embedding the new CRM system
• The opportunity to participate in the next phase of alumni engagement and philanthropy at Imperial, as we embark on our ambitious fundraising campaign 
• Benefit from a sector-leading salary and remuneration package (41 days’ annual leave and generous pension schemes).
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional well-being.

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• Apply to our website
• If you require any further details about the role, please contact Lauren Coombes at [email protected].
• If you encounter any technical issues while applying online, please don't hesitate to email us at [email protected].

Policies

Employees are also required to comply with all Imperial policies and regulations. We are committed to equality of opportunity, to eliminating discrimination and to creating an inclusive working environment for all. We encourage candidates to apply irrespective of age, disability, marriage and civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex, and sexual orientation.

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