Business Support Administrator

Nottingham Community Housing Association

Hours
35 hours per week

Length of contract
February 2027

About the Organisation

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands.

About the role

As our Business Support Administrator, you’ll play a key role in supporting the Homes & Wellbeing directorate by delivering a comprehensive administrative and postal service to teams across our head office. Your contribution will ensure that essential operational tasks run efficiently, information is managed accurately, and colleagues have the resources they need to deliver high‑quality services to our customers.

Responsibilities

Postal Services:

• Processing all incoming mail each day
• Distributing internal and external mail by hand or electronically
• Managing outgoing post, including franked and special delivery
• Maintaining the franking machine and postal supplies
• Providing print and post support for Homes & Wellbeing teams
• Processing social value and service‑user surveys

Stationery & Office Support:

• Maintaining stationery stock levels and processing requests for other NCHA offices
• Restocking stationery cupboards in the Clifton office
• Checking deliveries and monitoring inventory spreadsheets

Information Management:

• Updating and maintaining key databases and electronic filing systems
• Processing time‑critical information in line with procedures
• Logging local authority expressions of interest for care home vacancies

Additional Administrative Support:

• Managing archiving processes, including arranging destruction according to retention rules
• Coordinating biannual project visits across NCHA services
• Supporting the team with filing, photocopying, shredding and diary admin
• Producing mail‑merge letters and documents
• Processing invoices, eBis orders (including uniforms and legal requests)
• Sourcing cost‑effective goods and services
• Managing the team inbox and responding to internal queries

Skills, Competencies, Experience & Attributes

Skills & Experience:

• Demonstrable good level of numeracy and literacy skills
• Substantial experience in an administrative role incorporating a wide variety of tasks, good organisational skills, good teamwork and the ability to prioritise
• Demonstrable good word processing skills
• Experience of using IT applications to produce a range of documents and to manipulate and transfer data, including mail merges
• Experience in dealing with customers and suppliers

Personal Qualities, Values & Behaviours:

• Understanding of the needs of people from diverse social/cultural/racial backgrounds
• Willingness to promote and adhere to the CLEAR values of NCHA

Compensation & Benefits

• Wellbeing plan
• NCHA pension
• Free DBS checks
• £250 referral bonus
• Generous annual leave
• Free healthcare cash plan
• Company social events
• Enhanced maternity, paternity and adoption leave and pay
• Free training and development
• Access to cycle to work and discounted bus pass schemes

Working locations

• Clifton, Nottingham, United Kingdom

How to apply

• Apply online
• Equality, Diversity, and Inclusion Strategy
• Profile Role in the document and refer to the Person Specification section to complete your application.
• For more information about NCHA, please refer to the attached "Helping Our Customers" document.

Interviews

• All correspondence will be via your registered email address.
• Interviews will be held on 24th February 2026. Shortlisted candidates will complete a work-related test as part of their interview process.

Policies

NCHA strives to be a welcoming and inclusive employer; as such, we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, and women, as they are currently underrepresented within our workforce.

Return to listing