Administrative Assistant (Part-time)

National Axial Spondyloarthritis Society

Hours
21 hours per week

About the Organisation

Axial SpA is an inflammatory condition of the spine and joints. Inflammation where muscles attach to the bones causes extreme pain. If left untreated, it can permanently fuse bones together. We are the National Axial Spondyloarthritis Society (NASS), and we seek to transform the diagnosis and care of people living with axial SpA. It's an invisible and misdiagnosed condition, often leaving people feeling powerless, in increasing pain, and extreme exhaustion. So, we campaign for policymakers for early diagnosis and better services.

We work with the NHS to get axial SpA identified and diagnosed quickly. We're determined that everyone receives effective care. We make sure people with axial SpA get the latest information and the support they need to tackle living with the condition. We build an active community, online and through our local branches across the UK. We are with them all the way. Join us. Axial SpA may work silently.

About the role

To provide administrative support across NASS operations and the wider team, including data entry and record-keeping using our Salesforce CRM, office coordination, general administrative tasks, and assisting with health & safety compliance. 

Responsibilities

General Administrative Support:

• Manage the admin email inbox and respond to general enquiries
• Process incoming post, scanning and distributing documents to remote team members
• Coordinate outgoing post and courier services
• Send fundraising packs, membership welcome packs and monthly reminder letters
• Assist with printing and sending letters to donors
• Fulfil guidebook orders and organise packing and delivery of conference materials
• Provide administrative support for NASS-organised events, including managing registrations, sending event information and packing materials 

Data Entry and Record-Keeping:

• Download reports from donation platforms and enter transactions into Salesforce
• Check that platform reports match Salesforce records and resolve any discrepancies
• Update Salesforce records, including direct debit details and cancelled payments
• Manage duplicate records and maintain data quality in Salesforce
• Collect credit card statements and receipts from team members and consolidate into Excel reports
• Download and file supplier invoices in organised folders 

Office and Facilities Management:

• Act as primary liaison with landlord regarding office issues and maintenance
• Coordinate with IT support for office technology issues
• Organise health & safety checks, statutory inspections, and maintain compliance records
• Order stationery and supplies, and oversee general office organisation
• Undertake such other tasks as may reasonably be required 

Skills, Competencies, Experience & Attributes

Education and Training:

• Willingness to undertake training and professional development

Experience & Skills:

• Administrative experience with strong data entry
• Experience in a charity or membership organisation
• Strong organisational skills with excellent attention
• Proficiency in Microsoft Office, particularly Excel for data reconciliation
• Comfortable working with numbers and spreadsheets
• Experience with CRM systems (Salesforce)
• Professional communication skills (written, verbal, and telephone)

Personal Qualities:

• Reliable, trustworthy, and able to work independently
• Able to manage deadlines and prioritise tasks effectively
• Professional manner and ability to maintain confidentiality

Other Requirements:

• Commitment to NASS policies and values 

Required Qualifications

• GCSE level education equivalent

Compensation & Benefits

• Competitive salary with flexible working pattern
• 10% employer pension contribution
• 15 days annual leave plus bank holidays, plus 3 additional days between Christmas and New Year
• Hybrid working arrangement
• Professional development opportunities and training support
• Employee assistance programme
• Sight tests and spectacle contribution for eligible employees
• Death in service scheme (3x annual salary)
• Business travel expenses fully reimbursed
• TOIL for additional hours worked when requested by management

Working locations

• Hybrid model, working in the Hammersmith office and remotely

How to apply

• To apply, please send the following to [email protected]:
  • Your CV highlighting relevant experience
  • A one-page covering letter explaining why you’re interested in this role and how your skills and experience match our requirements
• For informal enquiries: Contact Justyna Potiopa, Head of Finance and Administration at [email protected]

Interviews

• Interviews: Week of 12th-16th January 2026 (in person at our Hammersmith office)

Policies

NASS is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always. We particularly encourage applications from individuals with lived experience of axial SpA and from underrepresented groups in the charity sector.

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